http://www1.mastercard.com/content/intelligence/en/topnav/topics/shopping2019-03-15T22:09:54.676ZShopping / Online ShoppingAdobe Experience Manager1/3 of Shoppers Updating their Wardrobes during Major Sales: MasterCard Survey About MasterCard Worldwide <p>MasterCard Worldwide advances global commerce by providing a critical economic link among financial institutions, businesses, cardholders and merchants worldwide. &nbsp;As a franchisor, processor and advisor, MasterCard develops and markets payment solutions, processes over 22 billion transactions each year, and provides industry-leading analysis and consulting services to financial-institution customers and merchants. &nbsp;Powered by the MasterCard Worldwide Network and through its family of brands, including MasterCard®, Maestro® and Cirrus®, MasterCard serves consumers and businesses in more than 210 countries and territories. &nbsp;For more information go to <a href="http://www.mastercard.com" target="_blank">www.mastercard.com</a>. &nbsp;Follow us on Twitter:<a href="http://twitter.com/mastercardnews" target="_blank">@mastercardnews</a>.<b></b></p> Media contacts<p>Eugenia Koh,<br> Weber Shandwick,<br> +65 6825 8029,<br> <a target="_blank" href="mailto:ekoh@webershandwick.com">ekoh@webershandwick.com</a></p> <p>Vani Viswanathan,<br> Weber Shandwick,<br> +65 6825 8053, <a target="_blank" href="mailto:vviswanathan@webershandwick.com"><br> vviswanathan@webershandwick.com</a></p> MasterCard’s Online Shopping Survey is an annual survey which serves as a benchmark that measures consumers’ propensity to shop online.http://www1.mastercard.com/content/intelligence/en/research/press-release/2010/1-3-of-shoppers-updating-their-wardrobes-during-major-sales--mas2010-04-11T16:00:00.000Z2010-04-11T16:00:00.000ZMore Consumers Shopping Online Across Asia/Pacific, Middle East and Africa’s Emerging Markets Index on Online Shopping<p>This year MasterCard has released its first Index on Online Shopping. The Index serves as a benchmark that measures consumers’ propensity to shop online, and based on the following factors and questions:</p> <ul> <li>For what purposes do you usually use the Internet?&nbsp;&nbsp;&nbsp; </li> <li>How likely is it that you will make an online purchase in the next 6 months?</li> <li>Proportion of those <u>who did not state</u>: ‘prefer to shop in-store, to look at the physical product’ as a reason for not purchasing anything online in the past 3 months. </li> <li>To what extent do you agree or disagree with each of the following statements:<br> (1) It is convenient to shop online<br> (2) I do not feel secure shopping online&nbsp;</li> </ul> <p>The scores are compiled based on the factors or questions listed above, offering a regional Index ranking of markets with consumers who are most likely to shop online. According to the scores from the 2010 MasterCard Index on Online Shopping, South Korea tops the Index rankings with a score of 63 in 2010. Japan is ranked second this year with a score of 57, followed by New Zealand (54), Australia (52) and Taiwan (51). Emerging markets have also gained ground with the U.A.E. coming in at 6<sup>th</sup> with a score of 47 then Malaysia (44), Singapore (40) and China (38). Thailand is closely on par with India with scores of 34 and 32, respectively, ahead of Hong Kong (29). Indonesia rounds the bottom three markets on the Index with a score of 17, Philippines (12) and South Africa (8).</p> Online Shopping Survey Findings <p>The most active consumers are from South Korea (85%), China (84%) and Japan (75%), according to respondents who are most likely to access the Internet for shopping. Shoppers in these markets also purchased the most items online within recent months (approximately from June to September 2010) with Chinese consumers averaging 5.6 items, up from 5.1 items in 2009. Number of purchases by consumers in South Korea &amp; Japan remained steady from 2009 with 5.9 items and 5.1 items respectively.</p> <p>“We’re seeing more people in the region go online for lifestyle purchases as well as day-to-day household items. This shift in consumer behavior really shows that today’s shoppers are diversifying not only what they buy, but how and where. This is marked by a growing trend of mobile Internet access among consumers in APMEA as they proactively seek better and more personal ways to shop online,” said Yunsok Chang, group executive, Global Products and Solutions, Asia/Pacific, Middle East &amp; Africa, MasterCard Worldwide. “In this connected world, all kinds of people are shopping online for the best deals regardless of where they live - from tech savvy youth in China to business travellers from Korea to active young professionals in India.”</p> <p>Additional highlights from the online shopping survey include:</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>Substantial Market Growth (Emerging):</b> According to the 2009 survey findings, consumers in the U.A.E. and Malaysia were the least likely to shop online. This year’s results reported a substantial increase among consumers accessing the Internet to shop online in both markets:</p> <p>o&nbsp;&nbsp; Malaysia is up to 55% in 2010, from 33% in 2009<br> o&nbsp;&nbsp; U.A.E. is up to 42% in 2010, from 29% in 2009</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>Stabilizing Market Growth (Emerging):</b> Markets like India and Thailand, which reported major spikes in online shopping from 2008 to 2009, are still registering relatively high numbers. However, there are signs of a slight decline or slowing growth among consumers in India and Thailand who access the Internet to shop online.</p> <p>o&nbsp;&nbsp; India has dipped slightly to 67% in 2010 from 72% in 2009<br> o&nbsp;&nbsp; Thailand has grown incrementally to 67% in 2010 from 63% in 2009</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>Slowing Market Growth (Mature): </b>Mature markets like Australia and South Korea have reported a decline while Japan is reporting minimal growth according to consumers who access the Internet to shop:</p> <p>o&nbsp;&nbsp; Australia is at 58% in 2010 from 63% in 2009<br> o&nbsp;&nbsp; South Korea has dropped to 85% in 2010 from 87% in 2009<br> o&nbsp;&nbsp; Japan is now reporting 75% from 74% in 2009&nbsp;&nbsp;</p> <p><b><i>NOTE TO EDITORS: </i></b><i>More information and previously released MasterCard survey results can be found at </i><i><u><a href="http://www.masterintelligence.com">www.masterintelligence.com</a>.<b> </b></u></i><b><i></i></b></p> MasterCard and its Suite of Research Properties<p>MasterCard puts out a series of ongoing consumer surveys and research Indices in the Asia/Pacific, Middle East and Africa. These include the MasterCard Survey on Consumer Purchasing Priorities, the MasterCard Worldwide Index of Consumer Purchasing Resilience, the MasterCard Worldwide Index of Consumer Confidence and MasterCard Worldwide Index of Women’s Advancement.</p> <p>Besides these, MasterCard also regularly releases its Insights reports; the series is part of its ongoing research and analysis of business dynamics, financial policies and regulatory activities in the Asia/Pacific, Middle East and Africa region. Over 70 Insights reports have been produced since 2004. MasterCard has also released a series of four books on Asian consumer insights, authored by its Asia/Pacific economist, Dr. Yuwa Hedrick-Wong and published by John Wiley &amp; Sons.</p> <p>The MasterCard Indexes and Insights reports are available at <a href="http://www.masterintelligence.com">www.masterintelligence.com</a></p> About MasterCard Worldwide <p>As a leading global payments company, MasterCard Worldwide prides itself on being at the heart of commerce, helping to make life easier and more efficient for everyone, everywhere.&nbsp; MasterCard serves as a franchisor, processor and advisor to the payments industry, and makes commerce happen by providing a critical economic link among financial institutions, governments, businesses, merchants, and cardholders worldwide.&nbsp; In 2009, $2.5 trillion in gross dollar volume was generated on its products by consumers around the world.&nbsp; Powered by the MasterCard Worldwide Network – the fastest payment processing network in the world – MasterCard processes over 22 billion transactions each year,&nbsp; has the capacity to handle 140 million transactions per hour, with an average network response time of 140 milliseconds and with 99.99 percent reliability.&nbsp; MasterCard advances global commerce through its family of brands, including MasterCard®, Maestro®, and Cirrus®; its suite of core products such as credit, debit, and prepaid; and its innovative platforms and functionalities, such as <i>MasterCard PayPass</i>™ and <i>MasterCard inControl</i>™.&nbsp; MasterCard serves consumers, governments, and businesses in more than 210 countries and territories. For more information, please visit us at <a href="http://www.mastercard.com" target="_blank">www.mastercard.com</a>. Follow us on Twitter: @mastercardnews.&nbsp; </p> Contacts<p>Georgette Tan,<br> MasterCard Worldwide,<br> <a href="mailto:georgette_tan@mastercard.com">georgette_tan@mastercard.com</a><br> (65) 6390-5971</p> <p>Tim Inthirakoth,<br> Weber Shandwick,<br> <a href="mailto:tim.inthirakoth@webershandwick.com">tim.inthirakoth@webershandwick.com</a><br> (65) 6825-8030</p> <p>Cindy Choo,<br> Weber Shandwick,<br> <a href="mailto:cchoo@webershandwick.com">cchoo@webershandwick.com</a><br> (65) 6825-8035</p> MasterCard’s Online Shopping Survey is an annual survey which serves as a benchmark that measures consumers’ propensity to shop online.http://www1.mastercard.com/content/intelligence/en/research/press-release/2010/more-consumers-shopping-online-across-asia-pacific--middle-east-2010-12-26T16:00:00.000Z2010-12-26T16:00:00.000ZNigerians Place Education as their Top Spending Priority in the Next Six Months: MasterCard Survey Nicky James, Birgit DeibeleNigerians Place Education as their Top Spending Priority in the Next Six Months: MasterCard Survey <p><b><i>Lagos, 13 April 2011</i></b><i>: </i>According to the MasterCard’s latest survey on Consumer Purchasing Priorities, Nigerian respondents have revealed that they would spend on Tuition (58%) and Education (49%) over the next six months.&nbsp; Both of these categories see a significant increase compared to last year’s results, from 18% and 6% respectively.</p> <p>Consumers in Nigeria ranked Fashion and Accessories (46%) as their third top spending priorities, up 6% from a year ago. Conversely, Nigerians are looking to spend the least on Car/Motorcycle (36% vs. 33% a year ago), Dining and Entertainment (30% vs. 25% a year ago) and Household Electrical Appliances (25% vs. 18% a year ago) in the next six months.</p> <p>The MasterCard Survey on Consumer Purchasing Priorities, released twice yearly, provides valuable insights into consumers’ discretionary spending priorities for the six months ahead. The latest survey was conducted from 13 September to 11 November 2010 and involved 10,502 consumers from 24 markets<sup>[<a href="#1">1</a>]</sup> across Asia/Pacific, Middle East and Africa. Data collection was via internet surveys, personal, telephone and Computer Aided Telephone interviews, with the questionnaire translated to the local language wherever appropriate and necessary. <i>The Survey and its accompanying reports do not represent MasterCard financial performance.</i></p> <p><i></i>In the survey, 64% of the respondents, compared to 55% a year ago, said that they plan to increase their discretionary spending for the first half of 2011. Only 19% of them are expecting to maintain their discretionary spending, a noticeable decrease from 30% a year ago. While 17% of the consumers in Nigeria are planning to decrease their discretionary spending, a marginal increase from 16% a year ago.</p> <p>While discretionary spending forms a large part of this MasterCard survey, savings patterns also play a significant role in determining how consumers look to utilise their disposable income.</p> <p>The survey found that the majority of the Nigerians plan to increase their savings in the coming six months, with a substantial 91% of the respondents saying so - an increase from 85% a year ago. Citing uncertainty over the economic climate, Nigerians are expecting to save more than they had in the previous six months as they saw a need to be prepared for unforeseen emergency expenditures.</p> <p>Only 5% of those surveyed plan on maintaining their current savings level, a slight decrease from 8% a year ago. The remaining 4%compared to 7% a year ago) said they planned on saving less.</p> <p>Also included in the survey were questions about the charitable habits of Nigerians. It was found that a substantial 70% of Nigerians are planning on making a donation to a charity, with 21% of the respondents saying that they will dedicate more than 5% of their annual income to charity, while the majority (56%) plan to pledge 1% – 5% of their annual income.</p> <p>From an African perspective, consumers in Kenya (49% compared to 21% a year ago) intend on increasing their discretionary spending, while Moroccans indicated otherwise, with the score decreasing slightly from 13% a year ago to 12%. In South Africa, only 15% of consumers intend to increase their spending while the majority plan on maintaining or decreasing their spending (49% and 37% respectively).</p> <p>For Kenyans, the top three purchasing priorities over the next six months are consumer electronics (61%), continuing education (60%) and tuition (58%). These differ slightly from a year ago, where Kenyans selected tuition (49%), continuing education (46%) and buying or upgrading a home (44%) as their top three priorities.</p> <p>Moroccans plan to spend on fashion and accessories (90% compared to 52% a year ago), dining and entertainment (70% compared to 61%) or fitness and wellness (24% compared to 40%) , while those in South Africa plan to spend their money on, fashion and accessories, (up 32% to 59% - from 27% a year ago),&nbsp; followed by dining and entertainment (up 14% to 38% - from 24% a year ago) and consumer electronics (24% versus 21% a year ago). &nbsp;</p> <p>“These results reflect the fact that Africa is full of diverse markets and reinforces the importance of ensuring that companies doing business in Africa must recognise and understand these differences and adapt and customise their approaches to each market appropriately,” says Daniel Monehin, area head, East &amp; West Africa and Indian Ocean Islands, MasterCard Worldwide</p> <p>“The majority of the markets surveyed in the African region expect savings to either remain the same or increase over the next six months; however, Kenya and Nigeria have a significantly higher disposition for saving more compared to South Africa and Morocco.</p> <p>“South Africans and Moroccans seem to be in the same boat when it comes to savings, with more consumers from these markets (38% in South Africa and 64% in Morocco) planning to keep their savings the same rather than making any increases,” Monehin concludes</p> <p><a name="1"></a>[1] <i>Markets surveyed include Australia, China, Egypt, Hong Kong, India, Indonesia, Japan, Kenya, Kuwait, Lebanon, Malaysia, Morocco, New Zealand, Nigeria, Philippines, Qatar, Saudi Arabia, South Africa, South Korea, Singapore, Taiwan, Thailand, United Arab Emirates and Vietnam.&nbsp;</i></p> <p></p> MasterCard and its Suite of Research Properties <p>The MasterCard Worldwide Index suite of research products in Asia/Pacific, Middle East and Africa includes the flagship MasterCard Worldwide Index of Consumer Confidence, and the MasterCard Worldwide Index of Consumer Purchasing Resilience, both of which are released six monthly, and the MasterCard Worldwide Index of Women’s Advancement and the MasterCard Worldwide Index of Online Shopping, which are released annually. In addition to the Index properties, MasterCard’s suite of research properties includes the MasterCard Worldwide Survey on Consumer Purchasing Priorities, released six monthly, and the MasterCard Worldwide Survey on Ethical Spending Behavior, released annually.</p> <p>Besides these, MasterCard also regularly releases Insights reports; the series represents in part its ongoing research and analysis of business dynamics, financial policies and regulatory activities in the Asia/Pacific, Middle East and Africa region. Over 70 Insights reports have been produced since 2004. MasterCard has also released a series of four books on Asian consumer insights, authored by its Asia/Pacific economist, Dr. Yuwa Hedrick-Wong and published by John Wiley &amp; Sons.</p> <p>The MasterCard Indexes and Insights reports are available at <a href="http://www.masterintelligence.com/"><b>www.masterintelligence.com</b></a></p> <p></p> About MasterCard Worldwide <p><a href="http://www.mastercard.com/index.html" target="_blank"><b>MasterCard</b></a>&nbsp;(NYSE: MA),&nbsp;<a href="http://www.mastercard.com/" target="_blank"><b>www.mastercard.com</b></a>,<b>&nbsp;</b>is a technology company in the global payments industry. We operate&nbsp;the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter <a href="https://twitter.com/#!/MasterCardNews" target="_blank"><b>@MasterCardNews</b></a><b>,&nbsp;</b>join the discussion on the&nbsp;<a href="http://newsroom.mastercard.com/blog/" target="_blank"><b>Cashless Conversations Blog</b></a>&nbsp;and&nbsp;<a href="http://newsroom.mastercard.com/subscribe/" target="_blank"><b>subscribe</b></a>&nbsp;for the latest <a href="http://newsroom.mastercard.com/" target="_blank"><b>news</b></a>.</p> The MasterCard Survey on Consumer Purchasing Priorities, released twice yearly, provides valuable insights into consumers’ discretionary spending priorities for the six months ahead. The latest survey was conducted from 13 September to 11 November 2010 and involved 10,502 consumers from 24 markets across Asia/Pacific, Middle East and Africa.http://www1.mastercard.com/content/intelligence/en/research/press-release/2011/nigerians-place-education-as-their-top-spending-priority-in-the-next-six-months2011-05-12T16:00:00.000Z2011-05-12T16:00:00.000ZClose to 70% of Singaporeans intend to spend the same or more on luxury goods in the coming months: MasterCard survey Wendy Toh, FangTing Zheng Close to 70% of Singaporeans intend to spend the same or more on luxury goods in the coming months: MasterCard survey<p><b><i>Singapore, </i></b><b><i>8 November 2011 </i></b>– Shoppers in Singapore are looking to maintain or increase spend on luxury items<sup>[<a href="#1">1</a>]</sup> in the coming months<sup>[<a href="#2">2</a>]</sup>, according to findings from the latest MasterCard survey on Consumer Purchasing Priorities – Luxury Shopping.</p> <p>Survey results show that 68% of Singaporeans who currently own a luxury item valued at US$1,000 or more, plan to spend the same or more, on luxury items in the coming months.</p> <p>While this number indicates that Singapore is trending a keen preference for luxury items, the other results reflect that they are also exhibiting prudence in their decision-making process and the choice of luxury item acquired.</p> <p>More than one in four (26%) of Singaporeans polled tend to research extensively about a luxury item and will make the purchase within two to six months of first deciding on the item. Meanwhile, 45% of respondents tend to mull over whether to purchase a luxury item, but buy it within a month or so of first deciding on the item.</p> <p>Conversely, only 17% of respondents say that they tend to buy on impulse, on the spot, while 12% tend to decide on the item on the spot but wait for a sale before buying it.</p> <p>Categories of luxury items worth more than US$1,000 that Singaporeans covet in the coming months are watches (30%), jewellery (24%) and quality/designer clothes &amp; leather goods (22%).</p> <p>In contrast, Singaporeans appear to be less keen on purchasing these particular luxury items at a lower value – a smaller margin of Singaporean respondents are keen on watches (9%) and jewellery (19%) worth US$500 or less.</p> <p>In favouring higher value watches and jewellery over lower-priced items of the same categories, it seems that Singaporeans appreciate goods with higher intrinsic worth and understand that the value of these goods increase with time.</p> <p>“The strength of the luxury market in Singapore reflects the country’s growing affluent population, as well as the growing array of international luxury brands in our local retail landscape,” said Julienne Loh, vice president and country manager, Singapore, MasterCard Worldwide. “The survey results show that Singaporeans are savvy luxury shoppers, who try to strike a balance between seeking the highest quality luxury goods and getting the most value out of their purchases.”</p> <p>Other highlights from the survey:&nbsp;</p> <ul> <li>Singaporeans mostly purchase luxury items for themselves to celebrate special occasions like birthdays, anniversaries and promotions (54%) or for no special reason at all (48%).</li> <li>Self-reward (29%), brand reputation of luxury product (24%) and feeling special in owning a luxury item (19%) are the three main motivations behind the purchase of luxury items for Singaporeans.</li> <li>Advertising on media outlets (47%) overrides recommendation from friends and relatives (43%), brand catalogues (38%), online shopping sites (33%) and online blogs/forums/reviews (31%) as the source of information that consumers rely on before making a purchase. Celebrity endorsements (16%) are the least effective in impacting Singaporeans’ decisions to purchase luxury items.</li> <li>Credit card (79%) is the top payment method for Singaporeans for the purchases of luxury items.</li> </ul> <p>The latest survey was conducted from March to April 2011 and involved 191 Singaporean consumers who currently own at least one luxury item that is at least US$1,000 and above in value. Data collection was via internet surveys, personal, telephone and Computer Aided Telephone interviews, with the questionnaire translated to the local language wherever appropriate and necessary. <i>The Index and its accompanying reports do not represent MasterCard financial performance.</i></p> <p>For the full report go to: <a href="http://www.masterintelligence.com/"><b>www.masterintelligence.com</b></a></p> <p><i><a name="1"></a>[1] Value definition of luxury item is US$1,000 or more.</i></p> <p></p> <p></p> <p><i><a name="2"></a>[2] The survey was conducted from March to April 2011 and asked respondents on their intentions to own luxury goods in the next 12 months.&nbsp;</i></p> <p></p> <p></p> <p></p> MasterCard and its Suite of Research Properties<p>The MasterCard Worldwide Index suite in Asia/Pacific, Middle East and Africa includes the long-running MasterCard Worldwide Index of Consumer Confidence, as well as the&nbsp;MasterCard Worldwide Index of Women’s Advancement, Online Shopping,&nbsp;Index of Financial Literacy, and the&nbsp;<a href="http://newsroom.mastercard.com/digital-press-kits/mastercard-global-destination-cities-index-2013/" target="_blank"><b>Index of Global Destination Cities</b></a>. In addition to the Indices, MasterCard’s research properties also include a range of consumer surveys including Ethical Spending&nbsp;and a series on&nbsp;Consumer Purchasing Priorities&nbsp;(covering&nbsp;Travel,&nbsp;Dining &amp; Entertainment, Education,&nbsp;Money Management,&nbsp;Luxury&nbsp;and General Shopping).</p> <p>MasterCard also regularly releases Insights reports providing analysis of business dynamics, financial policies and regulatory activities in the Asia/Pacific, Middle East and Africa region. Over 80 Insights reports have been produced since 2004.</p> <p>MasterCard has also released a series of four books on Asian consumer insights, authored by&nbsp;<a href="http://newsroom.mastercard.com/people/dyuwa/" target="_blank"><b>Dr. Yuwa Hedrick-Wong</b></a>, Global Economic Advisor for MasterCard Worldwide and published by John Wiley &amp; Sons.</p> About MasterCard Worldwide<p><a href="http://www.mastercard.com/index.html" target="_blank"><b>MasterCard</b></a>&nbsp;(NYSE: MA),&nbsp;<a href="http://www.mastercard.com/" target="_blank"><b>www.mastercard.com</b></a>,<b>&nbsp;</b>is a technology company in the global payments industry. We operate&nbsp;the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter <a href="https://twitter.com/#!/MasterCardNews" target="_blank"><b>@MasterCardNews</b></a><b>,&nbsp;</b>join the discussion on the&nbsp;<a href="http://newsroom.mastercard.com/blog/" target="_blank"><b>Cashless Conversations Blog</b></a>&nbsp;and&nbsp;<a href="http://newsroom.mastercard.com/subscribe/" target="_blank"><b>subscribe</b></a>&nbsp;for the latest <a href="http://newsroom.mastercard.com/" target="_blank"><b>news</b></a>.</p> The MasterCard Survey on Consumer Purchasing Priorities, released twice yearly, provides valuable insights into consumers’ discretionary spending priorities for the six months ahead. The latest survey was conducted from March to April 2011 and involved 191 Singaporeans.http://www1.mastercard.com/content/intelligence/en/research/press-release/2011/close-to-70-of-singaporeans-intend-to-spend-the-same-or-more-on-luxury-goods-in-coming-months2011-11-07T16:00:00.000Z2011-11-07T16:00:00.000ZNearly 2 in 3 Singaporeans Shop Online: MasterCard Survey Zheng Fang Ting, Linda LeeOpportunities for Growth in Mobile Shopping in Singapore<p><b><i>Singapore, 10 Jan 2011: </i></b>Online shopping has gained popularity in Singapore, as nearly two-thirds (64%) of respondents in a MasterCard survey said they now access the internet for online shopping. This represents a ten percent increase in just two years, with 56% and 54% of the respondents shopping online in 2009 and 2008 respectively.</p> <p>This is the fourth MasterCard survey on online shopping habits and was conducted from 3 September to 1 October 2010. The survey covered 8,500 respondents across 15 markets: Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, Philippines, Singapore, South Africa, South Korea, Taiwan, Thailand, and the UAE.&nbsp; The inaugural survey was conducted in December 2007. <i>The survey does not represent MasterCard financial performance.</i></p> <p><i></i>Singaporean women continue to out-shop their male counterparts with 68% of female respondents surveyed shopping online, compared to only 60% of males. Female online shoppers also tend to be more active as they purchased an average of 5 items online in the last three months, whereas male shoppers purchased an average of 4.2 items each in the same period.</p> <p>Overall satisfaction with online shopping remains high as 83% of respondents in Singapore who made a purchase in the last three months were satisfied with their experience. This is a small drop from previous years’ scores though as satisfaction levels were at 86% in 2009 and 84% in 2008. Three-quarters of those surveyed in this category also stated that they are likely to make another purchase in the next six months.</p> <p>At the other end of the spectrum, consumers in Singapore who did not make any purchases online in the last three months cited a preference to shop in-store (59%) with physical products as the primary reason for not shopping online.</p> <p>The availability of convenient payment methods (92%), secure payment facilities (91%) and price and value (91%) of the items being purchased are the top three most important factors influencing Singaporean respondents’ online shopping experience.</p> <p>For the first time, respondents were also surveyed on their online shopping habits through mobile phones. Only 12% of respondents in Singapore made purchases on their mobile phones in the last three months. Of the rest, 80% also indicated that they were unlikely to do so in the next six months.</p> <p>“The steady increase in the popularity of online shopping is backed by high levels of broadband and mobile connectivity in Singapore as consumers proactively seek more personal and convenient ways to shop,&quot; said Julienne Loh, vice president and country manager, Singapore, MasterCard Worldwide. “As the use of smart phones proliferates in Singapore, there will be more opportunities in the mobile space for retailers who can offer customers a fast, convenient and safe way to make purchases through smart phones.” </p> <p>The most common items purchased online remained the same as previous years and they include airline tickets (52%), hotel accommodations (43%), movie or concert tickets (41%), ladies’ clothing and accessories (36%) and books &amp; art (25%).</p> <p>Singaporeans tend to plan their online purchases in advance with nearly 80% of respondents doing research before making a purchase. Research methods included browsing the internet in general as well as specific merchants’ websites.</p> <p>The most common items that trigger impulse shopping online though are ladies’ clothing or accessories and airline tickets. Medical or pharmaceutical and insurance products were the least likely to sway customers to buy impulsively.&nbsp;</p> <p></p> Index on Online Shopping<p>This year MasterCard has released the first Index on Online Shopping. The Index serves as a benchmark (including scores from 2009 and 2008) that measures consumers’ propensity to shop online, and based on the following factors and questions:</p> <ul> <li>For what purposes do you usually use the Internet?&nbsp;&nbsp;&nbsp;</li> <li>How likely is it that you will make an online purchase in the next 6 months?</li> <li>Proportion of those who did not state ‘prefer to shop in-store, to look at the physical product’ as a reason for not purchasing anything online in the past 3 months.</li> <li>To what extent do you agree or disagree with each of the following statements:</li> </ul> <p>(1) It is convenient to shop online</p> <p>(2) I do not feel secure shopping online&nbsp;</p> <p>The scores are compiled based on the factors or questions listed above, offering a regional Index ranking of markets with consumers who are most likely to shop online. According to the scores from the 2010 MasterCard Index on Online Shopping, South Korea tops the Index rankings with a score of 63 in 2010 (compared to 65 in 2009 where South Korea also ranked number one on the Index). Japan is ranked second this year with a score of 57, followed by New Zealand (54), Australia (52) and Taiwan (51). Emerging markets have also gained ground with the U.A.E. coming in at 6<sup>th</sup> with a score of 47 then Malaysia (44), Singapore (40) and China (38). Thailand is closely on par with India with scores of 34 and 32, respectively, ahead of Hong Kong (29). Indonesia rounds the bottom three markets on the Index with a score of 17, Philippines (12) and South Africa (8).</p> <p><b><i>NOTE TO EDITORS: </i></b><i>More information and previously released MasterCard survey results can be found at </i><i><u><b><a href="http://www.masterintelligence.com/">www.masterintelligence.com</a>.</b></u></i></p> <p>&nbsp;</p> <p></p> MasterCard and its Suite of Research Properties<p>MasterCard puts out a series of ongoing consumer surveys and research Indices in the Asia/Pacific, Middle East and Africa. These include the MasterCard Survey on Consumer Purchasing Priorities, the MasterCard Worldwide Index of Consumer Purchasing Resilience, the MasterCard Worldwide Index of Consumer Confidence and MasterCard Worldwide Index of Women’s Advancement.</p> <p>Besides these, MasterCard also regularly releases its Insights reports; the series is part of its ongoing research and analysis of business dynamics, financial policies and regulatory activities in the Asia/Pacific, Middle East and Africa region. Over 70 Insights reports have been produced since 2004. MasterCard has also released a series of four books on Asian consumer insights, authored by its Asia/Pacific economist, Dr. Yuwa Hedrick-Wong and published by John Wiley &amp; Sons.</p> <p>The MasterCard Indexes and Insights reports are available at <a href="http://www.masterintelligence.com/"><b>www.masterintelligence.com</b></a></p> <p></p> About MasterCard Worldwide <p><a href="http://www.mastercard.com/index.html" target="_blank"><b>MasterCard</b></a>&nbsp;(NYSE: MA),&nbsp;<a href="http://www.mastercard.com/" target="_blank"><b>www.mastercard.com</b></a>,<b>&nbsp;</b>is a technology company in the global payments industry. We operate&nbsp;the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter <a href="https://twitter.com/#!/MasterCardNews" target="_blank"><b>@MasterCardNews</b></a><b>,&nbsp;</b>join the discussion on the&nbsp;<a href="http://newsroom.mastercard.com/blog/" target="_blank"><b>Cashless Conversations Blog</b></a>&nbsp;and&nbsp;<a href="http://newsroom.mastercard.com/subscribe/" target="_blank"><b>subscribe</b></a>&nbsp;for the latest <a href="http://newsroom.mastercard.com/" target="_blank"><b>news</b></a>.</p> MasterCard’s Online Shopping Survey is an annual survey which serves as a benchmark that measures consumers’ propensity to shop online.The survey was conducted from 3 September to 1 October 2010 and reached 8,500 consumers from 15 markets across APMEA.http://www1.mastercard.com/content/intelligence/en/research/press-release/2011/nearly-2-in-3-singaporeans-shop-online-mastercard-survery2011-01-09T16:00:00.000Z2011-01-09T16:00:00.000ZMasterCard Survey: Nearly One in Two Hong Kong Respondents Access the Internet to Shop Norris Lo, Bonnie Lo Respondents Aged 18-24 the Keenest in Shopping Online<p><b><i>Hong Kong, 13 January 2011:</i></b> The Internet has taken on an indispensable role in the everyday life of many Hong Kong consumers as access becomes ever more pervasive and convenient. The latest survey on online shopping conducted by MasterCard shows that nearly one in two Hong Kong respondents access the Internet to shop.&nbsp; Moreover, about two-thirds of consumers said they expect to shop online in the next six months.</p> <p>The survey was conducted from 3 September to 1 October 2010 and reached 8,500 consumers from 15 markets<sup>[<a href="#1">1</a>]</sup> across APMEA. <i>The survey and its accompanying reports do not represent MasterCard financial performance.</i></p> <p><i></i>Nearly half (49%) of all respondents in Hong Kong indicated they used the internet for online shopping. Of those who have made online purchases in the past 3 months, the average number of items purchased was 4.3, compared to 3.9 items six months ago. The younger generation in Hong Kong is more likely to engage in online shopping as 73% of respondents aged 18-24 accessed the internet to purchase products. In Hong Kong, 35% of respondents chose “movie/concert tickets” as their favorite category for purchases. “Hotel accommodations” came in second at 32% and “airline tickets” was third at 31%. Over two-thirds (69%) of respondents in Hong indicated they were satisfied with online shopping, compared to 63% in 2009.</p> <p>The MasterCard survey also uncovered a growing trend among APMEA consumers using their mobile phones to access the Internet, represented by 19% of respondents in 2010 versus 8% in 2009. In Greater China, 15% of respondents in Hong Kong said they have made purchases using the mobile phones, compared to 23% in China and 16% in Taiwan.</p> <p>Jeroen van Son, Head of Hong Kong and Macau, MasterCard Worldwide, said, “The findings of the latest online shopping survey by MasterCard revealed nearly one in two respondents in Hong Kong are shopping online. Further, 72% of respondents said that they consider whether a site offers secure payment facility to be extremely or somewhat important, the highest percentage among a list of ten factors. Catering to the needs’ of the growing numbers of online shoppers, MasterCard offers secured, convenient and varied payment methods for our cardholders. Combining the ease of use with convenience, we will continue to innovate and foster a dynamic e-commerce environment for MasterCard cardholders.”</p> <p><a name="1"></a>[1] <i>The markets surveyed include Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, Philippines Singapore, South Africa, South Korea, Taiwan, Thailand, and the UAE.</i></p> <p></p> Index on Online Shopping<p>This year MasterCard has released the first Index on Online Shopping. The Index serves as a benchmark (including scores from 2009 and 2008) that measures consumers’ propensity to shop online, and based on the following factors and questions:</p> <ul> <li>For what purposes do you usually use the Internet?&nbsp;&nbsp;&nbsp;</li> <li>How likely is it that you will make an online purchase in the next 6 months?</li> <li>Proportion of those who did not state ‘prefer to shop in-store, to look at the physical product’ as a reason for not purchasing anything online in the past 3 months.</li> <li>To what extent do you agree or disagree with each of the following statements:</li> </ul> <p>(1) It is convenient to shop online</p> <p>(2) I do not feel secure shopping online&nbsp;</p> <p>The scores are compiled based on the factors or questions listed above, offering a regional Index ranking of markets with consumers who are most likely to shop online.&nbsp;</p> <table width="536" cellspacing="0" cellpadding="0" border="1"> <tbody><tr><th class="table-description"><i>&nbsp; <b>Market</b></i><b></b></th> <th class="table-description"><b><i>2010</i></b><b></b></th> <th class="table-description"><b><i>2009</i></b><b></b></th> <th class="table-description"><b><i>2008</i></b><b></b></th> </tr><tr><td>South Korea</td> <td>63</td> <td>65</td> <td>65</td> </tr><tr><td>Japan</td> <td>57</td> <td>62</td> <td>70</td> </tr><tr><td>New Zealand</td> <td>54</td> <td>55</td> <td>-</td> </tr><tr><td>Australia</td> <td>52</td> <td>51</td> <td>51</td> </tr><tr><td>Taiwan</td> <td>51</td> <td>52</td> <td>-</td> </tr><tr><td>UAE</td> <td>47</td> <td>44</td> <td>43</td> </tr><tr><td>Malaysia</td> <td>44</td> <td>33</td> <td>-</td> </tr><tr><td>Singapore</td> <td>40</td> <td>40</td> <td>36</td> </tr><tr><td>China</td> <td>38</td> <td>30</td> <td>25</td> </tr><tr><td>Thailand</td> <td>34</td> <td>33</td> <td>25</td> </tr><tr><td>India</td> <td>32</td> <td>31</td> <td>21</td> </tr><tr><td>Hong Kong</td> <td>29</td> <td>30</td> <td>25</td> </tr><tr><td>Indonesia</td> <td>17</td> <td>-</td> <td>-</td> </tr><tr><td>Philippines</td> <td>12</td> <td>12</td> <td>-</td> </tr><tr><td>South Africa</td> <td>8</td> <td>8</td> <td>8</td> </tr><tr><td>GLOBAL INDEX</td> <td>36</td> <td>33</td> <td>28</td> </tr></tbody></table> Online Shopping Survey Findings <p>The most active consumers are from South Korea (85%), China (84%) and Japan (75%), according to respondents who are most likely to access the Internet for shopping. Shoppers in these markets also purchased the most items online within recent months (approximately from June to September 2010) with Chinese consumers averaging 5.6 items, up from 5.1 items in 2009. Number of purchases by consumers in South Korea &amp; Japan remained steady from 2009 with 5.9 items and 5.1 items respectively.</p> <p><b><i>NOTE TO EDITORS: </i></b><i>More information and previously released MasterCard survey results can be found at </i><i><u><b><a href="http://www.masterintelligence.com/">www.masterintelligence.com</a>.</b></u></i></p> <p></p> MasterCard and its Suite of Research Properties<p>The MasterCard Worldwide Index suite in Asia/Pacific, Middle East and Africa includes the long-running MasterCard Worldwide Index of Consumer Confidence, as well as the&nbsp;MasterCard Worldwide Index of Women’s Advancement, Online Shopping,&nbsp;Index of Financial Literacy, and the&nbsp;<a href="http://newsroom.mastercard.com/digital-press-kits/mastercard-global-destination-cities-index-2013/" target="_blank"><b>Index of Global Destination Cities</b></a>. In addition to the Indices, MasterCard’s research properties also include a range of consumer surveys including Ethical Spending&nbsp;and a series on&nbsp;Consumer Purchasing Priorities&nbsp;(covering&nbsp;Travel,&nbsp;Dining &amp; Entertainment, Education,&nbsp;Money Management,&nbsp;Luxury&nbsp;and General Shopping).</p> <p>MasterCard also regularly releases Insights reports providing analysis of business dynamics, financial policies and regulatory activities in the Asia/Pacific, Middle East and Africa region. Over 80 Insights reports have been produced since 2004.</p> <p>MasterCard has also released a series of four books on Asian consumer insights, authored by&nbsp;<a href="http://newsroom.mastercard.com/people/dyuwa/" target="_blank"><b>Dr. Yuwa Hedrick-Wong</b></a>, Global Economic Advisor for MasterCard Worldwide and published by John Wiley &amp; Sons.</p> About MasterCard Worldwide <p><a href="http://www.mastercard.com/index.html" target="_blank"><b>MasterCard</b></a>&nbsp;(NYSE: MA),&nbsp;<a href="http://www.mastercard.com/" target="_blank"><b>www.mastercard.com</b></a>,<b>&nbsp;</b>is a technology company in the global payments industry. We operate&nbsp;the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter <a href="https://twitter.com/#!/MasterCardNews" target="_blank"><b>@MasterCardNews</b></a><b>,&nbsp;</b>join the discussion on the&nbsp;<a href="http://newsroom.mastercard.com/blog/" target="_blank"><b>Cashless Conversations Blog</b></a>&nbsp;and&nbsp;<a href="http://newsroom.mastercard.com/subscribe/" target="_blank"><b>subscribe</b></a>&nbsp;for the latest <a href="http://newsroom.mastercard.com/" target="_blank"><b>news</b></a>.</p> MasterCard’s Online Shopping Survey is an annual survey which serves as a benchmark that measures consumers’ propensity to shop online.The survey was conducted from 3 September to 1 October 2010 and reached 8,500 consumers from 15 markets across APMEA.http://www1.mastercard.com/content/intelligence/en/research/press-release/2011/mastercard-survery-nearly-one-in-two-hong-kong-respondents-access-the-internee-to-shop2011-01-12T16:00:00.000Z2011-01-12T16:00:00.000ZMasterCard Survey Reveals Korean Consumers Are Most Active Online Shoppers IW Cho,MH KimKorea Tops Rankings for 2010 MasterCard Index on Online Shopping<p><b><i>Seoul, 25 January </i></b><b><i>201</i></b><b><i>1 </i></b><b>–<i> </i></b>A recent MasterCard survey on online shopping revealed that Korea has the most active consumers, according to 85%, respondents who are most likely to access the Internet for shopping. China (84%) and Japan (75%) followed with the second and third most active online shoppers, respectively.</p> <p>Consumers in these markets also purchased the most items online within recent months (approximately from June to September 2010) with Chinese consumers averaging 5.6 items, up from 5.1 items in 2009. Number of purchases by consumers in Korea &amp; Japan remained steady from 2009 with 5.9 items and 5.1 items respectively.&nbsp;</p> <p></p> Index on Online Shopping<p>This year MasterCard has released its first Index on Online Shopping. The scores are compiled based on the factors or questions listed below, offering a regional Index ranking of markets with consumers who are most likely to shop online. According to the scores from the 2010 MasterCard Index on Online Shopping, Korea tops the Index rankings with a score of 63 in 2010. Japan is ranked second this year with a score of 57, followed by New Zealand (54), Australia (52) and Taiwan (51). Emerging markets have also gained ground with the U.A.E. coming in at 6th with a score of 47 then Malaysia (44), Singapore (40) and China (38). Thailand is closely on par with India with scores of 34 and 32, respectively, ahead of Hong Kong (29). Indonesia rounds the bottom three markets on the Index with a score of 17, Philippines (12) and South Africa (8).</p> <p>The Index serves as a benchmark that measures consumers’ propensity to shop online, and based on the following factors and questions:</p> <ul> <li>For what purposes do you usually use the Internet?&nbsp;</li> <li>How likely is it that you will make an online purchase in the next 6 months?</li> <li>Proportion of those who did not state: ‘prefer to shop in-store, to look at the physical product’ as a reason for not purchasing anything online in the past 3 months.</li> <li>To what extent do you agree or disagree with each of the following statements:</li> </ul> <p>(1) It is convenient to shop online</p> <p>(2) I do not feel secure shopping online&nbsp;&nbsp;</p> <p></p> Online Shopping Survey Findings<p>The MasterCard survey also revealed that online shopping is gaining popularity in emerging markets across Asia/Pacific, Middle East and Africa (AMPEA), according to the results of the MasterCard survey on online shopping. Results of the fourth survey on online shopping conducted by MasterCard revealed a narrowing gap between emerging and mature markets in APMEA with consumers turning to online shopping sites for event tickets, online gaming, downloading music, purchasing books, and for travel (airline websites).</p> <p>The survey was conducted from 3 September to 1 October 2010 and reached 8,500 consumers from 15 markets[1] across APMEA. The survey and its accompanying reports do not represent MasterCard financial performance.</p> <p>The MasterCard survey also uncovered a growing trend among APMEA consumers using their mobile phones to access the Internet, represented by 19% of respondents in 2010 versus 8% in 2009. Leading the trend of mobile Internet access in APMEA are 39% of consumers in South Africa, 33% in Singapore, 25% in India, 25% in Indonesia, 20% in Malaysia, 20% in Thailand and 20% in the United Arab Emirates (U.A.E.).</p> <p>&nbsp;Online shopping is growing in emerging markets like Malaysia (55% in 2010 from 33% in 2009), which is now comparable to Australia (58% in 2010 from 63% in 2009), according to respondents who access the Internet to shop. The report also indicated an increase in the U.A.E. (42% in 2010 from 29% in 2009) among the percentage of respondents accessing the Internet for shopping.</p> <p>“We’re seeing more consumers in Korea go online for lifestyle purchases as well as day-to-day household items. This shift in consumer behavior shows that today’s shoppers are diversifying not only what they buy, but how and where,&quot; said Dongchun Choi, division president, Korea, MasterCard Worldwide, and added, &quot;It’s clear more people are&nbsp;proactively seeking better and more personal ways to shop online.”</p> <p><b><i>NOTE TO EDITORS: </i></b><i>More information and previously released MasterCard survey results can be found at </i><i><u><b><a href="http://www.masterintelligence.com/">www.masterintelligence.com</a>.</b></u></i><b><i></i></b></p> <p></p> MasterCard and its Suite of Research Properties<p>MasterCard puts out a series of ongoing consumer surveys and research Indices in the Asia/Pacific, Middle East and Africa. These include the MasterCard Survey on Consumer Purchasing Priorities, the MasterCard Worldwide Index of Consumer Purchasing Resilience, the MasterCard Worldwide Index of Consumer Confidence and MasterCard Worldwide Index of Women’s Advancement.</p> <p>Besides these, MasterCard also regularly releases its Insights reports; the series is part of its ongoing research and analysis of business dynamics, financial policies and regulatory activities in the Asia/Pacific, Middle East and Africa region. Over 70 Insights reports have been produced since 2004. MasterCard has also released a series of four books on Asian consumer insights, authored by its Asia/Pacific economist, Dr. Yuwa Hedrick-Wong and published by John Wiley &amp; Sons.</p> <p>The MasterCard Indexes and Insights reports are available at <a href="http://www.masterintelligence.com/"><b>www.masterintelligence.com</b></a></p> <p></p> About MasterCard Worldwide <p><a href="http://www.mastercard.com/index.html" target="_blank"><b>MasterCard</b></a>&nbsp;(NYSE: MA),&nbsp;<a href="http://www.mastercard.com/" target="_blank"><b>www.mastercard.com</b></a>,<b>&nbsp;</b>is a technology company in the global payments industry. We operate&nbsp;the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter <a href="https://twitter.com/#!/MasterCardNews" target="_blank"><b>@MasterCardNews</b></a><b>,&nbsp;</b>join the discussion on the&nbsp;<a href="http://newsroom.mastercard.com/blog/" target="_blank"><b>Cashless Conversations Blog</b></a>&nbsp;and&nbsp;<a href="http://newsroom.mastercard.com/subscribe/" target="_blank"><b>subscribe</b></a>&nbsp;for the latest <a href="http://newsroom.mastercard.com/" target="_blank"><b>news</b></a>.</p> MasterCard’s Online Shopping Survey is an annual survey which serves as a benchmark that measures consumers’ propensity to shop online.The survey was conducted from 3 September to 1 October 2010 and reached 8,500 consumers from 15 markets across APMEA.http://www1.mastercard.com/content/intelligence/en/research/press-release/2011/mastercard-survery-reveals-korean-consumers-are-most-active-online-shoppers2011-01-24T16:00:00.000Z2011-01-24T16:00:00.000ZSouth Africans Highly Satisfied with Online Shopping Experience: MasterCard Survey Birgit Deibele, Nicky James South Africans Find Online Shopping Convenient and User-Friendly<p><b><i>Johannesburg,&nbsp; 27 January 2011 </i></b>– According to the latest survey on online shopping habits from MasterCard Worldwide, 51% of South Africans who have access to the Internet are shopping online and 75% of those have done so in the past three months.</p> <p>While the number of South Africans accessing the Internet to shop online is up 9% from the previous survey, the number of those who made purchases in the last three months has decreased by a marginal 2% from 77% a year ago.</p> <p>The survey was conducted from 3 September to 1 October 2010 and reached 8,500 consumers from 15 markets<sup>[<a href="#1">1</a>]</sup> across APMEA.<i> The survey and its accompanying reports do not represent MasterCard financial performance.</i></p> <p><i></i>In early 2010, South African research company World Wide Work reported that the number of South Africans with access to the Internet grew by 15% between 2009 and the beginning of 2010 from 4.6m user to 5.3m users with similar growth predicted for the remainder of 2010..</p> <p>According to the latest survey by MasterCard, a majority (89% )of South African online shoppers are satisfied with their overall online shopping experience and 73% of active online shoppers intend to make an online purchase in the next six months. Both these figures have shown improvements over the previous year, where satisfaction was 83%, with the likelihood of continued online shopping at 72%.</p> <p>South Africans who shop online also feel that making purchases on the Internet is more convenient, user-friendly and easier than walking into a store or ordering from a catalogue or via a call centre.</p> <p>“Those who shop online are largely satisfied with their experiences with just over half of South Africa’s Internet-connected population logging on to shop online. This presents a great opportunity for MasterCard to leverage on this Internet revolution to bring more people into the online shopping fray,” says Dougie Henderson, VP Product Delivery, MasterCard Worldwide in the Middle East &amp; Africa</p> <p>The survey revealed that more people are making use of broadband access technologies. ADSL usage has increased from 55% to 60% while 3G/HSDPA usage increased from 49% to 63%.</p> <p>Conversely, the number of users who said that they utilise dial-up dropped substantially from 16% in 2009 to just 6% in 2010.</p> <p>Interestingly, respondents who said they use their mobile phones to access the Internet has shown significant growth, climbing from 13% in 2009 to 39% in 2010 – which is the highest score for mobile phone Internet usage across the APMEA region. Singapore follows at 33%, India (25%), Malaysia (20%), Thailand (20%), and UAE (20%)</p> <p>This corresponds with extensive changes and upgrades that have been apparent in the South African mobile broadband market throughout much of 2009 and 2010, including increased price competition between the cellular operators, vastly upgraded networks and the growth in smart phones as a handset category.</p> <p>This is according to a research study released by World Wide Worx, which revealed that three quarters of South African companies have deployed smart phones within their organisations, compared to almost none two years ago.</p> <p>That said, MasterCard survey found that just 11% of online shoppers actually made purchases using their mobile phones and only 13% intend on doing so in the next six months.</p> <p>When asked for what purposes respondents accessed the Internet, sending or receiving e-mail (95%) topped the list, followed by browsing for materials for study purposes (74%), checking their bank balance (73%), browsing for leisure (73%) and reading the news (70%). Online shopping was cited by 51% of users.</p> <p>According to the latest MasterCard survey, South African online shoppers prefer to plan and research their online purchases in advance, and fewer people are making impulse purchases online.&nbsp; The number of online impulse shoppers dropped substantially from 22% to just 8%.</p> <p>The majority of those shopping online (84%) conduct research about their purchases on the Internet before buying, 69% use the merchant or company’s website for their research and 57% speak to family or friends beforehand.</p> <p>CDs and DVDs are still what South Africa’s online shoppers seek out most on the Web with 50% citing so. Closely following CDs and DVDs is the purchase of books and art by 45% of respondents. Airline tickets saw a 1% decline to 43% of online purchases, while movie/concert tickets shot past home appliances and electronics to tie third place with 43%. Home appliances and electronics dropped a substantial 14% to just 29% of online purchases from last year’s level of 43%.</p> <p>When it comes to payment for online purchases, credit cards are the most widely-preferred payment method online with just under half of the respondents (48%) using this payment method.&nbsp; Paying using a debit card (29%) is the second most preferred payment method.</p> <p>Increasing from 2% to 11%, PayPal leapfrogged electronic transfers for the third most popular online payment method, corresponding with the service’s launch in South Africa in 2010.&nbsp; Electronic transfers declined from 10% to just 4% in 2010.</p> <p>According to 55% of the respondents not shopping online, the number one reason was that they prefer to shop in-store in order to look at the physical product.</p> <p>Encouragingly, fears about online safety and security have decreased substantially, dropping to second position from 63% in 2009 to 51% in 2010, while 44% of respondents reported not having a credit card as their reason for not shopping online.</p> <p>Interestingly, there was a significant jump from 24% to 41% in the number of respondents who cited “additional administration and delivery charges” as their reasons for not shopping online, while there was also an increase in people who said that they did not find anything online that interested them.</p> <p>South Africans who do shop online are quick to offer advice on how online stores can improve their current offerings, and potentially attract new customers.</p> <p>At the top of their list of recommendations were:</p> <p>1. Continue to enhance payment security and improve users’ confidence in online transactions,</p> <p>2. Don’t charge additional service charges on purchases and</p> <p>3. Make websites easier to use.</p> <p>“Online shopping has come a long way in South Africa. Access to the Internet is becoming easier and more cost effective, the overall online shopping experience is viewed positively and people are gaining trust in online security.</p> <p>“However, online retailers also need to be cognisant of the concerns of and feedback from their customers and continue to improve their offerings to further enhance the overall online shopping experience in order to attract new customers and retain existing ones.,” Henderson concludes.</p> <p><a name="1"></a>[1] <i>The markets surveyed include Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, Philippines Singapore, South Africa, South Korea, Taiwan, Thailand, and the UAE.</i></p> <p></p> Additional highlights from the online shopping survey include:<ul> <li>Substantial Market Growth (Emerging): According to the 2009 survey findings, consumers in the U.A.E. and Malaysia were the least likely to shop online. This year’s results reported a substantial increase among consumers accessing the Internet to shop online in both markets:<ul> <li>Malaysia is up to 55% in 2010, from 33% in 2009</li> <li>U.A.E. is up to 42% in 2010, from 29% in 2009</li> </ul> </li> <li>Stabilising Market Growth (Emerging): Markets like India and Thailand, which reported major spikes in online shopping from 2008 to 2009, are still registering relatively high numbers. However, there are signs of a slight decline or slowing growth among consumers in India and Thailand who access the Internet to shop online.<ul> <li>India has dipped slightly to 67% in 2010 from 72% in 2009</li> <li>Thailand has grown incrementally to 67% in 2010 from 63% in 2009</li> </ul> </li> <li>Slowing Market Growth (Mature): Mature markets like Australia and South Korea have reported a decline while Japan is reporting minimal growth according to consumers who access the Internet to shop:<ul> <li>Australia is at 58% in 2010 from 63% in 2009</li> <li>South Korea has dropped to 85% in 2010 from 87% in 2009</li> <li>Japan is now reporting 75% from 74% in 2009</li> </ul> </li> </ul> <p></p> MasterCard and its Suite of Research Properties <p>The MasterCard Worldwide Index suite in Asia/Pacific, Middle East and Africa includes the long-running MasterCard Worldwide Index of Consumer Confidence, as well as the&nbsp;MasterCard Worldwide Index of Women’s Advancement, Online Shopping,&nbsp;Index of Financial Literacy, and the&nbsp;<a href="http://newsroom.mastercard.com/digital-press-kits/mastercard-global-destination-cities-index-2013/" target="_blank"><b>Index of Global Destination Cities</b></a>. In addition to the Indices, MasterCard’s research properties also include a range of consumer surveys including Ethical Spending&nbsp;and a series on&nbsp;Consumer Purchasing Priorities&nbsp;(covering&nbsp;Travel,&nbsp;Dining &amp; Entertainment, Education,&nbsp;Money Management,&nbsp;Luxury&nbsp;and General Shopping).</p> <p>MasterCard also regularly releases Insights reports providing analysis of business dynamics, financial policies and regulatory activities in the Asia/Pacific, Middle East and Africa region. Over 80 Insights reports have been produced since 2004.</p> <p>MasterCard has also released a series of four books on Asian consumer insights, authored by&nbsp;<a href="http://newsroom.mastercard.com/people/dyuwa/" target="_blank"><b>Dr. Yuwa Hedrick-Wong</b></a>, Global Economic Advisor for MasterCard Worldwide and published by John Wiley &amp; Sons.</p> About MasterCard Worldwide <p><a href="http://www.mastercard.com/index.html" target="_blank"><b>MasterCard</b></a>&nbsp;(NYSE: MA),&nbsp;<a href="http://www.mastercard.com/" target="_blank"><b>www.mastercard.com</b></a>,<b>&nbsp;</b>is a technology company in the global payments industry. We operate&nbsp;the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter <a href="https://twitter.com/#!/MasterCardNews" target="_blank"><b>@MasterCardNews</b></a><b>,&nbsp;</b>join the discussion on the&nbsp;<a href="http://newsroom.mastercard.com/blog/" target="_blank"><b>Cashless Conversations Blog</b></a>&nbsp;and&nbsp;<a href="http://newsroom.mastercard.com/subscribe/" target="_blank"><b>subscribe</b></a>&nbsp;for the latest <a href="http://newsroom.mastercard.com/" target="_blank"><b>news</b></a>.</p> MasterCard’s Online Shopping Survey is an annual survey which serves as a benchmark that measures consumers’ propensity to shop online. The survey was conducted from 3 September to 1 October 2010 and reached 8,500 consumers from 15 markets across APMEA.http://www1.mastercard.com/content/intelligence/en/research/press-release/2011/south-africans-highly-satisfied-with-online-shopping-experience2011-01-26T16:00:00.000Z2011-01-26T16:00:00.000ZMasterCard Survey Reveals Jump in Online Shopping in the UAE in 2010 Mobile Shopping in the UAE Shows Strong Potential to Grow <p><b><i>Dubai, UAE, 17 March 2011:</i></b> The percentage of respondents in the UAE accessing the Internet for shopping increased from 29% in 2009 to 42% in 2010 according to the results of a recent MasterCard survey on online shopping. Results of the fourth survey on online shopping conducted by MasterCard also revealed that growth in the UAE is led by consumers within the age group of 25-44 years, while those in the 35-44 years age group also purchased more items and more frequently than others. Involvement with online shopping also increased among women in the UAE, with 40% of respondents accessing the internet for online shopping in 2010, compared to 33% in 2011.&nbsp;</p> <p>The survey was conducted from 3 September to 1 October 2010 and reached 8,500 consumers from 15 markets<sup>[<a href="#1">1</a>]</sup> across APMEA.<i> The survey and its accompanying reports do not represent MasterCard financial performance.</i></p> <p>Categories leading the growth in the UAE in 2010 include airline tickets (74%) and hotel bookings (66%), followed by home appliances and electronic products (32%), clothing &amp; accessories (34%), restaurants/home delivery of food (32%) and supermarkets/superstores (32%). Notably, convenience shopping such as restaurants/ home delivery of food and supermarkets/superstores grew to a third from about a fifth during last year. In addition, the proportion of online spend rose quite sharply for cinema (48% in 2010 versus 26% in 2009) and music concert/performing arts tickets (61% in 2010 versus 47% in 2009) while it fell sharply for music downloads (55% in 2010 versus 74% in 2009) and online gaming (60% in 2010 versus 74% in 2009).</p> <p>In terms of attitudes towards online shopping, 64% of respondents in the UAE stated that when they shop online, they would prefer to have a hotline number for enquiry versus 55% in 2009. Additionally, 48% of the respondents stated that most goods are much cheaper online than they are offline, versus 37% in 2009. The perception of online shopping as fun also continues to increase (46% in 2010 versus 39% in 2009). However, 45% of UAE consumers still do not feel secure shopping online.</p> <p>Amongst the top factors impacting online shopping, respondents chose price/value of the items (84% in 2010 from 68% in 2009), secure payment facility offered by site (81% in 2010 from 72% in 2009), convenient payment methods (79% in 2010 from 70% in 2009), reputation of the website/merchant (78% in 2010 from 68% in 2009) and speed of transaction (77% in 2010 from 68% in 2009). In terms of barriers to online shopping a preference to shop in-store/to look at the physical product and security concerns continue to dominate. However, interestingly, the concern with security has declined (49% in 2010 from 67% in 2009) and it is no longer the biggest barrier.</p> <p>Not having additional service charges and enhancement of payment security continue to be suggested by two thirds of the UAE consumers as ways to improve online shopping in future.</p> <p>In terms of mobile shopping trends, the survey indicates strong potential for growth in the UAE. Only about 1 in 8 individuals made purchases through their mobile phones in the past three months; however, among those who did not purchase through their mobile phone recently, about one-fourth are likely to do so over the next six months. Airline tickets (31%), phone applications/software (24%) and products/services in online games/virtual world (18%) were the top three categories purchased by UAE consumers through their mobile phones.&nbsp;</p> <p>Eyad Al-Kourdi, vice president and country manager, UAE, MasterCard Worldwide said: “It is encouraging to see the positive trends in online and mobile shopping in the UAE. MasterCard is committed to contribute towards the development of the UAE as a leading global hub for retail and the latest MasterCard findings emphasize the market’s growing retail sophistication”.</p> <p>“We are seeing more UAE consumers go online for lifestyle purchases as well as day-to-day household items. This trend in consumer behavior shows that today’s tech savvy shoppers are diversifying not only what they buy, but how and where. A desire for convenience and value for money continue to be important to UAE consumers as they proactively seek better and more personal ways to shop online.”</p> <p>According to the MasterCard survey, online shopping is also gaining popularity in emerging markets across Asia/Pacific, Middle East and Africa (AMPEA). The survey revealed a narrowing gap between emerging and mature markets in APMEA with consumers turning to online shopping sites for event tickets, online gaming, downloading music, purchasing books, and for travel (airline websites). For instance, the percentage of respondents accessing the Internet for shopping in Malaysia increased to 55% in 2010 from 33% in 2009, which is now comparable to Australia (58% in 2010 from 63% in 2009).</p> <p>The MasterCard survey also uncovered a growing trend among APMEA consumers using their mobile phones to access the Internet, represented by 19% of respondents in 2010 versus 8% in 2009. Leading the trend of mobile Internet access in APMEA are 39% of consumers in South Africa, 33% in Singapore, 25% in India, 25% in Indonesia, 20% in Malaysia, 20% in Thailand and 20% in the United Arab Emirates (U.A.E.).<br> </p> <p></p> <p></p> <p><a name="1"></a>[1] <i>The markets surveyed include Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, Philippines Singapore, South Africa, South Korea, Taiwan, Thailand, and the UAE.</i></p> <p></p> <p></p> Index on Online Shopping<p>This year MasterCard has released its first Index on Online Shopping. The Index serves as a benchmark that measures consumers’ propensity to shop online, and based on the following factors and questions:</p> <ul> <li>For what purposes do you usually use the Internet?&nbsp;&nbsp;&nbsp;</li> <li>How likely is it that you will make an online purchase in the next 6 months?</li> <li>Proportion of those who did not state: ‘prefer to shop in-store, to look at the physical product’ as a reason for not purchasing anything online in the past 3 months.</li> <li>To what extent do you agree or disagree with each of the following statements:</li> </ul> <p>(1) It is convenient to shop online</p> <p>(2) I do not feel secure shopping online&nbsp;</p> <p>The scores are compiled based on the factors or questions listed above, offering a regional Index ranking of markets with consumers who are most likely to shop online. According to the scores from the 2010 MasterCard Index on Online Shopping, South Korea tops the Index rankings with a score of 63 in 2010. Japan is ranked second this year with a score of 57, followed by New Zealand (54), Australia (52) and Taiwan (51). Emerging markets have also gained ground with the U.A.E. coming in at 6<sup>th</sup> with a score of 47 then Malaysia (44), Singapore (40) and China (38). Thailand is closely on par with India with scores of 34 and 32, respectively, ahead of Hong Kong (29). Indonesia rounds the bottom three markets on the Index with a score of 17, Philippines (12) and South Africa (8).</p> <p>Additional highlights from the online shopping survey include:</p> <ul> <li><b>Stabilizing Market Growth (Emerging):</b> Markets like India and Thailand, which reported major spikes in online shopping from 2008 to 2009, are still registering relatively high numbers. However, there are signs of a slight decline or slowing growth among consumers in India and Thailand who access the Internet to shop online.<ul> <li>India has dipped slightly to 67% in 2010 from 72% in 2009</li> <li>Thailand has grown incrementally to 67% in 2010 from 63% in 2009</li> </ul> </li> <li><b>Slowing Market Growth (Mature): </b>Mature markets like Australia and South Korea have reported a decline while Japan is reporting minimal growth according to consumers who access the Internet to shop:<ul> <li>Australia is at 58% in 2010 from 63% in 2009</li> <li>South Korea has dropped to 85% in 2010 from 87% in 2009</li> <li>Japan is now reporting 75% from 74% in 2009&nbsp;&nbsp;</li> </ul> </li> </ul> <p><b><i>NOTE TO EDITORS: </i></b><i>More information and previously released MasterCard survey results can be found at <u><b><a href="http://www.masterintelligence.com">www.masterintelligence.com</a>. </b></u></i></p> MasterCard and its Suite of Research Properties<p>MasterCard puts out a series of ongoing consumer surveys and research Indices in the Asia/Pacific, Middle East and Africa. These include the MasterCard Survey on Consumer Purchasing Priorities, the MasterCard Worldwide Index of Consumer Purchasing Resilience, the MasterCard Worldwide Index of Consumer Confidence and MasterCard Worldwide Index of Women’s Advancement.</p> <p>Besides these, MasterCard also regularly releases its Insights reports; the series is part of its ongoing research and analysis of business dynamics, financial policies and regulatory activities in the Asia/Pacific, Middle East and Africa region. Over 70 Insights reports have been produced since 2004. MasterCard has also released a series of four books on Asian consumer insights, authored by its Asia/Pacific economist, Dr. Yuwa Hedrick-Wong and published by John Wiley &amp; Sons.</p> <p>The MasterCard Indexes and Insights reports are available at <a href="http://www.masterintelligence.com"><b>www.masterintelligence.com</b></a></p> About MasterCard Worldwide <p><a href="http://www.mastercard.com/index.html" target="_blank"><b>MasterCard</b></a>&nbsp;(NYSE: MA),&nbsp;<a href="http://www.mastercard.com/" target="_blank"><b>www.mastercard.com</b></a>,<b>&nbsp;</b>is a technology company in the global payments industry. We operate&nbsp;the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter <a href="https://twitter.com/#!/MasterCardNews" target="_blank"><b>@MasterCardNews</b></a><b>,&nbsp;</b>join the discussion on the&nbsp;<a href="http://newsroom.mastercard.com/blog/" target="_blank"><b>Cashless Conversations Blog</b></a>&nbsp;and&nbsp;<a href="http://newsroom.mastercard.com/subscribe/" target="_blank"><b>subscribe</b></a>&nbsp;for the latest <a href="http://newsroom.mastercard.com/" target="_blank"><b>news</b></a>.</p> MasterCard’s Online Shopping Survey is an annual survey which serves as a benchmark that measures consumers’ propensity to shop online.The survey was conducted from 3 September to 1 October 2010 and reached 8,500 consumers from 15 markets across APMEA.http://www1.mastercard.com/content/intelligence/en/research/press-release/2011/mastercard-survey-reveals-jump-in-online-shopping-in-the-uae-in-20102011-03-16T16:00:00.000Z2011-03-16T16:00:00.000ZTwo in Three Consumers in Thailand Looking to Shop Online: MasterCard Survey Elizabeth Wongwasin, Eakkapop Phanturat Consumers in Thailand are Most Likely to Shop Via Mobile Internet <p><b><i>Bangkok, 1 February 2011:</i></b> The latest survey on online shopping habits by MasterCard Worldwide revealed that 67% of Thai respondents access the internet for online shopping, slightly higher than the average across the 15 markets<sup>[<a href="#1">1</a>]</sup> surveyed (61%). The findings also revealed that women and consumers aged between 25 - 34 years old are more likely to shop online than their counterparts. Thai consumers topped the survey for mobile shopping with 34% of respondents purchasing items through their mobile phones during the past three months and 30% of the respondents looking to do so in the next six months.</p> <p>This year MasterCard has released its first Index on Online Shopping. The index serves as a benchmark that measures consumers’ propensity to shop online. The survey was conducted from 3 September to 1 October 2010 and covered 8,500 respondents across 15 markets: Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, Philippines, Singapore, South Africa, South Korea, Taiwan, Thailand and the UAE. <i>The survey and the accompanying Insights Report do not represent MasterCard financial performance.</i></p> <p><i></i>“Online shopping, especially making purchases via mobile phones have become significantly more popular in Thailand. This shift in consumer behavior indicates that shoppers in Thailand have become more IT savvy and diversified, not only in what they buy, but how and where they make their purchases. It is also encouraging to see Thai consumers having more positive attitudes towards online shopping – with 92% of the respondents feeling that payment facilities are more secured,&quot; said Eileen Wee, vice president and senior country manager, Thailand, MasterCard Worldwide. &nbsp; &nbsp;</p> <p>The top five items purchased online are airline tickets (33%), ladies clothing and accessories (32%), CDs/DVDs/VCDs (29%), hotel accommodation (27%) and cosmetics (25%). The top five mobile shopping items are health and fitness products (24%), ready to eat / home delivery meals (22%), movie/concert tickets (20%), phone application/software (19%) and cosmetics (17%)</p> <p>It has been another big year for Thailand’s e-commerce industry, with increased availability of high speed internet connections. The increase in online shopping was driven by key factors including, site offers secure payment facility (92%), convenient payment methods (89%), price/value of the items (86%), good exchange or return policy (85%), speed of transaction (85%) and website being user-friendly (84%).</p> <p>Among APMEA markets, Korea scored the highest accessing rate for online shopping (85%) followed by China (84%), Japan (75%, India (67%) and Thailand (67%). For mobile shopping during the past three months, consumers in Thailand are most likely to shop via mobile Internet (34%) followed by Indonesia (29%), India (28%), China (23%) and South Korea (19%).</p> <p>Amongst the total respondents, 500 consumers surveyed were Thais between the ages of 18 and 64 years with personal bank accounts and who accessed the internet at least once a week.</p> <p>Other highlights for Thailand:</p> <ul> <li>67% of the Thai respondents tend to browse online but would only purchase online occasionally, 22% tend to browse and then purchase online, 8% tend to browse online but would only make the purchase through offline channels and 3% tend to browse and purchase through offline channels only.</li> <li>Top factors that trigger impulse online shopping included low price/substantial discount on pries compared to offline channels (67%), advertisements and promotions (56%), unique products only available online (52%), items available online faster than in any of the stores in their cities (38%) and just felt like buying in general when browsing online (29%)</li> <li>Top five items that trigger impulse shopping are CDs/DVDs/VCDs (40%), Airline tickets (39%), personal care and beauty (36%), hotel accommodation (35%) and cosmetics (33%)</li> <li>Top five most visited category websites include music download e.g. iTunes (51%), cinemas (50%), retailers for clothing and accessories (45%), books/CDs/DVDs (44%) and restaurants/home delivery of meals (38%) &nbsp;</li> </ul> <p></p> <p></p> <p></p> <p><a name="1"></a>[1] <i>The markets surveyed include Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, Philippines Singapore, South Africa, South Korea, Taiwan, Thailand, and the UAE.</i></p> <p><b>NOTE TO EDITORS: </b><i>More information and previously released MasterCard survey results can be found at <a href="http://www.masterintelligence.com/"><b>www.masterintelligence.com</b></a></i></p> <p></p> <p></p> <p></p> Accessing the Internet for Online Shopping<table border="1" cellspacing="0" cellpadding="0"> <tbody><tr><th class="table-description"><b>Market</b></th> <th class="table-description"><b>2010 </b></th> <th class="table-description"><b>2009</b></th> <th class="table-description"><b>2008</b></th> </tr><tr><td>South Korea</td> <td>85%</td> <td>87%</td> <td>80%</td> </tr><tr><td>China</td> <td>84%</td> <td>80%</td> <td>82%</td> </tr><tr><td>Japan</td> <td>75%</td> <td>74%</td> <td>84%</td> </tr><tr><td>India</td> <td>67%</td> <td>72%</td> <td>54%</td> </tr><tr><td>Thailand</td> <td>67%</td> <td>63%</td> <td>43%</td> </tr><tr><td>Taiwan</td> <td>66%</td> <td>66%</td> <td>-</td> </tr><tr><td>Singapore</td> <td>64%</td> <td>56%</td> <td>54%</td> </tr><tr><td>New Zealand</td> <td>59%</td> <td>63%</td> <td>-</td> </tr><tr><td>Australia</td> <td>58%</td> <td>63%</td> <td>66%</td> </tr><tr><td>Malaysia</td> <td>55%</td> <td>33%</td> <td>-</td> </tr><tr><td>South Africa</td> <td>51%</td> <td>42%</td> <td>50%</td> </tr><tr><td>Hong Kong</td> <td>49%</td> <td>47%</td> <td>45%</td> </tr><tr><td>Indonesia</td> <td>44%</td> <td>-</td> <td>-</td> </tr><tr><td>U.A.E.</td> <td>42%</td> <td>29%</td> <td>34%</td> </tr><tr><td>Philippines</td> <td>27%</td> <td>30%</td> <td>-</td> </tr><tr><td>Total</td> <td>61%</td> <td>60%</td> <td>59%</td> </tr></tbody></table> State of Mobile Shopping<table border="1" cellspacing="0" cellpadding="0"> <tbody><tr><th class="table-description"><b>Market</b></th> <th class="table-description"><b>Last 3 months</b></th> <th class="table-description"><b>Next 6 months</b></th> </tr><tr><td>Thailand</td> <td>34%</td> <td>30%</td> </tr><tr><td>Indonesia</td> <td>29%</td> <td>16%</td> </tr><tr><td>India</td> <td>28%</td> <td>32%</td> </tr><tr><td>China</td> <td>23%</td> <td>33%</td> </tr><tr><td>South Korea</td> <td>19%</td> <td>25%</td> </tr><tr><td>Taiwan</td> <td>16%</td> <td>19%</td> </tr><tr><td>Hong Kong</td> <td>15%</td> <td>16%</td> </tr><tr><td>Malaysia</td> <td>15%</td> <td>22%</td> </tr><tr><td>U.A.E.</td> <td>12%</td> <td>25%</td> </tr><tr><td>Singapore</td> <td>12%</td> <td>20%</td> </tr><tr><td>Japan</td> <td>11%</td> <td>4%</td> </tr><tr><td>South Africa</td> <td>11%</td> <td>13%</td> </tr><tr><td>Philippines</td> <td>7%</td> <td>20%</td> </tr><tr><td>Australia</td> <td>6%</td> <td>4%</td> </tr><tr><td>New Zealand</td> <td>5%</td> <td>4%</td> </tr></tbody></table> MasterCard and its Suite of Research Properties<p>The MasterCard Worldwide Index suite in Asia/Pacific, Middle East and Africa includes the long-running MasterCard Worldwide Index of Consumer Confidence, as well as the&nbsp;MasterCard Worldwide Index of Women’s Advancement, Online Shopping,&nbsp;Index of Financial Literacy, and the&nbsp;<a href="http://newsroom.mastercard.com/digital-press-kits/mastercard-global-destination-cities-index-2013/" target="_blank"><b>Index of Global Destination Cities</b></a>. In addition to the Indices, MasterCard’s research properties also include a range of consumer surveys including Ethical Spending&nbsp;and a series on&nbsp;Consumer Purchasing Priorities&nbsp;(covering&nbsp;Travel,&nbsp;Dining &amp; Entertainment, Education,&nbsp;Money Management,&nbsp;Luxury&nbsp;and General Shopping).</p> <p>MasterCard also regularly releases Insights reports providing analysis of business dynamics, financial policies and regulatory activities in the Asia/Pacific, Middle East and Africa region. Over 80 Insights reports have been produced since 2004.</p> <p>MasterCard has also released a series of four books on Asian consumer insights, authored by&nbsp;<a href="http://newsroom.mastercard.com/people/dyuwa/" target="_blank"><b>Dr. Yuwa Hedrick-Wong</b></a>, Global Economic Advisor for MasterCard Worldwide and published by John Wiley &amp; Sons.</p> About MasterCard Worldwide <p><a href="http://www.mastercard.com/index.html" target="_blank"><b>MasterCard</b></a>&nbsp;(NYSE: MA),&nbsp;<a href="http://www.mastercard.com/" target="_blank"><b>www.mastercard.com</b></a>,<b>&nbsp;</b>is a technology company in the global payments industry. We operate&nbsp;the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter <a href="https://twitter.com/#!/MasterCardNews" target="_blank"><b>@MasterCardNews</b></a><b>,&nbsp;</b>join the discussion on the&nbsp;<a href="http://newsroom.mastercard.com/blog/" target="_blank"><b>Cashless Conversations Blog</b></a>&nbsp;and&nbsp;<a href="http://newsroom.mastercard.com/subscribe/" target="_blank"><b>subscribe</b></a>&nbsp;for the latest <a href="http://newsroom.mastercard.com/" target="_blank"><b>news</b></a>.</p> MasterCard’s Online Shopping Survey is an annual survey which serves as a benchmark that measures consumers’ propensity to shop online.The survey was conducted from 3 September to 1 October 2010 and reached 8,500 consumers from 15 markets across APMEA.http://www1.mastercard.com/content/intelligence/en/research/press-release/2011/two-in-three-consumers-in-thailand-looking-to-shop-online2011-01-31T16:00:00.000Z2011-01-31T16:00:00.000ZOnline Shopping Increases as Price, Convenience and Security Become Paramount – MasterCard Survey Nicky JamesSurvey reveals 58% of people using the Internet, shop online; 89% of people are satisfied with their overall online shopping experience <p><b><i>Johannesburg, 18 April 2012</i></b>: According to the latest <a href="http://newsroom.mastercard.com/asia-pacific/" target="_blank"><b>MasterCard Worldwide</b></a> Online Shopping Survey, online shopping has increased significantly in South Africa and continues to show potential for growth, with price, convenience and security key factors to consider making a purchasing decision.</p> <p>The survey revealed that the number of South Africans shopping online has steadily increased over the past two years, with 58% of respondents in a survey of active Internet users saying that they use the Internet for shopping. This is an increase from the 53% that said that they shop online in 2010, and the 44% that gave the same answer in 2009.</p> <p>When choosing an online retailer from where to make their purchases, the majority of respondents cited lower prices (91%), payment convenience (90%) and secure payment facilities (90%) as their main motivators for doing so. They also said that websites should have a good reputation, be user-friendly, and that the online retail provider of choice should offer low or no extra charges for delivery.</p> <p>“The numbers speak for themselves,” says Anna Jones, General Manager, South Africa, MasterCard Worldwide. “The latest MasterCard survey found that among those shopping online, a majority 89% of respondents are satisfied with their overall online shopping experience, with 73% likely to make a purchase in the next six months. While these responses have remained static since last year, they show that the level of satisfaction has remained consistent as the number of online shoppers has grown.”</p> <p>The survey, which serves as a benchmark that measures consumers’ propensity to shop online, was conducted across 25 markets between 5 December 2011 and 6 January 2012. The South African report surveyed banked consumers who access the Internet at least once a week. They were asked questions about their online shopping habits. <i>The survey and its accompanying reports do not represent MasterCard’s financial performance.</i></p> <p><i></i>“The findings back up our research into the way online shopping evolves,” says Arthur Goldstuck, MD of World Wide Worx, which conducts annual studies on the size of the online retail market. “We have shown that, once people are experienced Internet users and go online regularly, their propensity to shop online increases dramatically. The key is to convert that propensity into shopping behaviour, and this survey pinpoints where and why that conversion is happening.”</p> <p>South Africans who shop online do so because they find it convenient and easy, and that the wide range of goods available is appealing. They also look to online portals to research purchases they are planning on making with 78% of online shoppers saying that they look at online reviews before they purchase, while 73% said that they investigate online reviews of the retailer themselves before making a purchase. In a show of confidence for the online retail environment, 74% of respondents said that they would return to an online retailer from which they had already made a purchase.</p> <p>Among the most popular purchases made online were products and services related to coupon/deal sites, online gaming, applications, music downloads and tickets to arts or music events.</p> <p>Ninety-five percent of respondents mentioned that they had visited deal or coupon websites, which have made a noisy entrance onto the local online environment since the last survey was conducted. One quarter of visits to these sites ended in the purchase of a deal.</p> <p>“This shows how the online world can work in tandem with the bricks-and-mortar environment, with online spend driving spend with conventional outlets,” says Goldstuck. “Many people now conduct product research online before making a purchase in-store. Retailers that avoid the virtual option for fear of cannibalisation of customers are in fact missing out on a powerful driver of traffic through their physical stores.”</p> <p>The research also revealed increases in the number of people who are shopping online (versus offline) for travel purposes: 87% of respondents (up 10% from 2010) have made purchases from airlines and 71% (up 9% from 2010) have made hotel bookings online in the last three months.</p> <p>On the opposite side of the coin, South Africans revealed that they prefer not to shop online for their groceries, with only 9% making this their first choice to avoid the chore of grocery shopping. This is a decrease to the previous survey’s result of 27%, showing a18% decline.</p> <p>“We’ve also found that online grocery shopping has declined , mainly because people want to choose fresh products personally, delivery schedules are too inflexible and too many mistakes are made by in-store stock pickers,” says Goldstuck.</p> <p>When it comes to paying for online purchases, the majority of respondents (84%) use payment cards or EFTs or a combination thereof. Encouragingly, security is less of an issue than it has been in the past years with 38% of respondents saying that they are not convinced that the medium is safe. This is down from 47% in the last survey, which itself was a drop from the 59% of the 2009 results.</p> <p></p> Introducing Mastercard Mobile<p>To provide even greater access, convenience and security for online shoppers, MasterCard, in collaboration with local mobile-centric payments and financial services company - <a href="http://oltio.com/" target="_blank"><b>Oltio</b></a> – have introduced MasterCard Mobile to the South African market.</p> <p>MasterCard Mobile is a payment platform that will enable MasterCard and Maestro cardholders to use their PIN-based debit, cheque or credit cards issued by Absa, Nedbank and Standard Bank, and a mobile phone on the MTN or Vodacom network to pay for online purchases. . A key feature of MasterCard Mobile is that it enables these Maestro cardholders to make secure online purchases for the first time, which in the past has not been the case. In addition, the relevant MasterCard debit and credit cardholders will also be able to use the payment platform.</p> <p>To make an online payment using MasterCard Mobile, a cardholder can select to use the MasterCard Mobile payment option on participating e-commerce sites – similarly to how they would select to pay by credit card, debit card or EFT. For first-time users of MasterCard Mobile, the –user will be securely prompted to register their payment card of choice where they will enter their PIN-based MasterCard debit or credit card or Maestro debit card number, the expiry date of the card and CVC number. They will also be required to enter their mobile phone number. Once this is done, the cardholder’s mobile phone number is used to initiate subsequent payments. Authorisation of payments is done by entering the cardholder’s PIN on their mobile phone</p> <p>“While providing greater convenience, MasterCard cardholders have peace of mind knowing that they no longer need to share their card details online. Instead, the information remains secure with MasterCard Mobile which verifies and concludes payments on the cardholder’s behalf. And importantly, the MasterCard Mobile solution does not levy any additional fees to the cardholder and, unlike EFTs, the payment is made instantly,” Jones concludes.</p> <p>“MasterCard Mobile is currently being piloted and we are looking to roll-out the platform to most e-commerce sites in South Africa in the near future. In addition, MasterCard Mobile is currently used by MTN for air time purchases,” adds Timson.</p> <p>Although the functionality is currently not available in South Africa, MasterCard Mobile can also enable person-to-person payments and be used at traditional/brick-and-mortar merchants that are MasterCard Mobile-enabled.</p> <p></p> About Mastercard<p><a href="http://www.mastercard.com/index.html" target="_blank"><b>MasterCard</b></a>&nbsp;(NYSE: MA),&nbsp;<a href="http://www.mastercard.com/" target="_blank"><b>www.mastercard.com</b></a>,<b>&nbsp;</b>is a technology company in the global payments industry. We operate&nbsp;the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter <a href="https://twitter.com/#!/MasterCardNews" target="_blank"><b>@MasterCardNews</b></a><b>,&nbsp;</b>join the discussion on the&nbsp;<a href="http://newsroom.mastercard.com/blog/" target="_blank"><b>Cashless Conversations Blog</b></a>&nbsp;and&nbsp;<a href="http://newsroom.mastercard.com/subscribe/" target="_blank"><b>subscribe</b></a>&nbsp;for the latest <a href="http://newsroom.mastercard.com/" target="_blank"><b>news</b></a>.</p> About Oltio<p>Oltio (Pty) Ltd – formerly MTN Mobile Money South Africa (Pty) Ltd – is a wholly-owned subsidiary of MTN Mobile Money Holdings (Pty) Ltd, a joint venture company formed in 2004 between the <a href="http://www.mtn.com" target="_blank"><b>MTN Group</b></a> (50%) and the <a target="_blank" href="http://www.standardbank.com/"><b>Standard Bank Group</b></a> (50%). The Standard Bank Group is the largest African bank by assets and earnings and MTN Group is the largest African Mobile Network Operator (MNO).</p> Contacts<p><b>Media Relations:&nbsp; </b><br> Nicky James<br> <a href="mailto:nickyj@tribecapr.co.za">nickyj@tribecapr.co.za</a><br> +27 11&nbsp;208 5500</p> <p><br type="_moz"> </p> <p></p> The survey, which serves as a benchmark that measures consumers’ propensity to shop online, was conducted across 25 markets between 5 December 2011 and 6 February 2012. http://www1.mastercard.com/content/intelligence/en/research/press-release/2012/online-shopping-increase-as-price-convenience-and-security-becomes-paramount2012-04-17T16:00:00.000Z2012-04-17T16:00:00.000ZMore Taiwanese Shop Online for Travel-Related Items: MasterCard Survey Jonathan SeidmanMore Taiwanese are Shopping Online via Mobile Phones<p><b><i>Taiwan</i></b><b><i>, </i></b><b><i>18</i></b><b><i> April 2012</i></b> – More Taiwanese are doing their travel-related shopping online, according to the latest MasterCard Worldwide Online Shopping Survey. The results show an increase in both online spending on hotels (up from 62% to 72%) and airline tickets (up from 59% to 66%), pointing to a growing trend in online versus offline travel shopping.</p> <p>The survey, which serves as a benchmark that measures consumers’ propensity to shop online, was conducted across 25 markets within Asia/Pacific, Middle East and Africa between 5 December 2011 and 6 February 2012. The report for Taiwan is based on 500 respondents who access the internet at least weekly. The data was weighted to the online population in each of those markets. Similar surveys were also carried out in China and Hong Kong. <i>The survey and its accompanying reports do not represent MasterCard’s financial performance.</i></p> <p></p> <p>The data showed that online shopping continues to be a strong trend in Taiwan, with 64% of respondents indicating that they use the internet for it. That puts the island ahead of Hong Kong (58%), but behind China (80%). Amongst those who shopped online, 82% said that they had made an online purchase in the last three months. This trend shows strong signs of continuing, with 79% of respondents saying they planned to shop online in the next six months.</p> <p></p> <p>In terms of proportion of money spent online vs. offline, mobile applications (85%), coupon deal sites (84%) and books/CDs/DVDs (81%) make up the top three categories of purchases made using the Internet. While airline tickets have the highest value of online spending, apps lead in terms of average absolute spending. The data also showed a strong increase in the percentage of respondents buying from supermarket/superstores online (up from 53% to 62%).</p> <p>“The survey results reveal that more consumers in Taiwan are purchasing travel-related items online, which reflects that travel remains attractive in spite of the weak and uncertain recovery of the global economy,&quot; said Julie Yang, head of Taiwan, MasterCard Worldwide. &quot;This also points to a growing adoption of shopping online for travel-related purchases for Taiwanese travelers. In order to better serve this group of cardholders, MasterCard will continue to foster a dynamic, secure, and convenient online payment environment that makes internet shopping enjoyable and hassle-free,” she added.&nbsp;&nbsp;</p> <p></p> Mobile Shopping<p>The MasterCard survey also pointed to a growing trend in the number of Taiwanese shopping via their mobile devices. Of the 66% of people in Taiwan who can access the internet via their mobile phones, 24% had made a mobile purchase in the past 3 months, up from 16% in 2010.</p> <p>The top three categories of items bought via mobile phone were coupon / deal sites, restaurants / home meal delivery, and retailers for clothing and accessories.&nbsp;</p> <p></p> Women in Taiwan Do More Online Shopping than Men<p>Notably, the survey uncovered that Taiwanese women (70%) go online to shop more than men (59%). Women were generally found to have a more positive attitude towards online shopping as compared to men, most thinking of it as being convenient and as a pastime activity. This shows that there is significant potential for growth in the online shopping market for men.</p> <p></p> Other Key Findings<p>The survey also showed that word of mouth and other online feedback mechanisms play a big role in increasing consumer confidence in the products they are buying online, with 73% of respondents saying that they read and consider online reviews before purchasing. Among those who have made a purchase in the last three months, 72% said that website user reviews would encourage them to shop online more.</p> <p></p> MasterCard and its Suite of Research Properties<p>The MasterCard Worldwide Index suite in Asia/Pacific, Middle East and Africa includes the long-running MasterCard Worldwide Index of Consumer Confidence, as well as the&nbsp;MasterCard Worldwide Index of Women’s Advancement, Online Shopping,&nbsp;Index of Financial Literacy, and the&nbsp;<a href="http://newsroom.mastercard.com/digital-press-kits/mastercard-global-destination-cities-index-2013/" target="_blank"><b>Index of Global Destination Cities</b></a>. In addition to the Indices, MasterCard’s research properties also include a range of consumer surveys including Ethical Spending&nbsp;and a series on&nbsp;Consumer Purchasing Priorities&nbsp;(covering&nbsp;Travel,&nbsp;Dining &amp; Entertainment, Education,&nbsp;Money Management,&nbsp;Luxury&nbsp;and General Shopping).</p> <p>MasterCard also regularly releases Insights reports providing analysis of business dynamics, financial policies and regulatory activities in the Asia/Pacific, Middle East and Africa region. Over 80 Insights reports have been produced since 2004.</p> <p>MasterCard has also released a series of four books on Asian consumer insights, authored by&nbsp;<a href="http://newsroom.mastercard.com/people/dyuwa/" target="_blank"><b>Dr. Yuwa Hedrick-Wong</b></a>, Global Economic Advisor for MasterCard Worldwide and published by John Wiley &amp; Sons.</p> <p><br type="_moz"> </p> <p></p> About Mastercard Worldwide<p><a href="http://www.mastercard.com/index.html" target="_blank"><b>MasterCard</b></a>&nbsp;(NYSE: MA),&nbsp;<a href="http://www.mastercard.com/" target="_blank"><b>www.mastercard.com</b></a>,<b>&nbsp;</b>is a technology company in the global payments industry. We operate&nbsp;the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter <a href="https://twitter.com/#!/MasterCardNews" target="_blank"><b>@MasterCardNews</b></a><b>,&nbsp;</b>join the discussion on the&nbsp;<a href="http://newsroom.mastercard.com/blog/" target="_blank"><b>Cashless Conversations Blog</b></a>&nbsp;and&nbsp;<a href="http://newsroom.mastercard.com/subscribe/" target="_blank"><b>subscribe</b></a>&nbsp;for the latest <a href="http://newsroom.mastercard.com/" target="_blank"><b>news</b></a>.</p> Contacts:<p>Jonathan Seidman,<br> (886)2722-5799 Ext.124<br> <a href="mailto:JSeidman1@webershandwick.com">JSeidman1@webershandwick.com</a>&nbsp;&nbsp;<br> </p> The survey, which serves as a benchmark that measures consumers’ propensity to shop online, was conducted across 25 markets between 5 December 2011 and 6 February 2012. http://www1.mastercard.com/content/intelligence/en/research/press-release/2012/more-taiwanese-shop-online-for-travel-related-items2012-04-17T16:00:00.000Z2012-04-17T16:00:00.000ZNigerians Enjoy the Convenience, Pricing and Choice of Online Shopping – MasterCard Survey Aderayo Bankole Geraldine Trennery Survey reveals that now is the time for Nigerian entrepreneurs to embrace e-commerce<p><b><i>Lagos, Nigeria, 1 May 2012</i></b> – The latest <a href="http://newsroom.mastercard.com/" target="_blank"><b>MasterCard</b></a> Worldwide Online Shopping Survey has revealed a strong positive sentiment towards online shopping in Nigeria, with 92% of Nigerians surveyed who had shopped online saying that they were extremely or very satisfied with their overall shopping experience.</p> <p>Additionally, 57% of those Nigerians who had shopped online in the three months prior to the survey being conducted indicated that they would be very or quite likely to continue making purchases online over the following six months.</p> <p>“Nigerian online shoppers believed there was a wider purchase choice online rather than offline, that shopping online was extremely convenient and easy, and that most goods were cheaper online than they were offline,” says Omokehinde Ojomuyide, Country Manager, West Africa, MasterCard Worldwide.</p> <p>The most popular online shops among Nigerians were those that offered music downloads, books, CDs, DVDs, apps and computer software for sale, with travel and coupon or deal websites capturing the highest value of purchases.</p> <p>The survey, which serves as a benchmark that measures consumers’ propensity to shop online, was conducted by MasterCard in 25 countries from 5 December 2011 to 6 January 2012 and involved 12,500 consumers aged between 18 and 64<sup>1 </sup>who were asked questions about their online shopping habits. MasterCard has conducted the survey in other markets since 2009; however this was the first time that Nigeria was surveyed. <i>The survey and its accompanying reports do not represent MasterCard financial performance.</i></p> <p><i></i>Ojomuyide, explaining why MasterCard conducted this survey in Nigeria, says “MasterCard’s vision is to create a world beyond cash. We are spearheading a focussed drive towards a cashless society in Africa, where cashless transactions will assist in improving the lives of the continent’s people by removing the risks and expenses associated with carrying, using and handling cash.”</p> <p>“Shopping online is just one way that Nigerians can reduce their dependence on cash payments, and MasterCard conducted this research to identify the factors that influence Nigerians’ sentiments towards online shopping,” she continues.</p> <p>The research also explored the reasons why the majority (78%) of Nigerians surveyed do not currently shop online. Of this group, 59% said they were not sure that making transactions online was secure or safe, 43% said they simply preferred to shop in-store to look at the physical products and an additional 40% raised their concerns about the time it would take for items to be delivered to them.</p> <p>“Online security is a priority for MasterCard, and we work closely with our customer financial institutions and retailers in Nigeria to ensure that MasterCard cardholders can have the highest level of confidence when shopping online, and that retailers can gain greater assurance about the identity of the customer completing a purchase,” says Ojomuyide. “Using a MasterCard credit or debit card allows customers to make payments quickly and efficiently on a variety of secure websites – both Nigerian and international. We are working hard to grow the number of online retailers in the region who accept payment via a MasterCard card.”</p> <p>Interestingly, 59% of respondents who had made an online purchase in the last three months had done so from an international website.&nbsp; There were however clear indications in the survey results that Nigerians are willing to shop locally, with online shoppers saying that they believe that buying through a Nigerian website would be faster (38%), more convenient (33%) and cheaper (32%).</p> <p>“These findings are an obvious note for entrepreneurs that Nigerians who are shopping online see the value in purchasing locally, which creates a considerable business opportunity for them to enter this exciting retail sector now, while it is still its early growth stage,” says Ojomuyide.</p> <p>The survey also highlighted some helpful recommendations for Nigerian entrepreneurs planning to enter this retail sector. When asked what features would encourage online shoppers to shop online even more, 78% of respondents suggested more user-friendly websites, 76% said enhanced payment security and 60% said no additional service charges.</p> <p>Another interesting finding of the survey was that 93% of respondents were equipped with the ability to access the Internet through their mobile phones, and that 25% of these respondents had either recently made a purchase online using their mobile phone or were planning to do so within the next six months.</p> <p>“While the world of online shopping may be relatively new to Nigerians, the world of mobile phone ownership certainly is not.” said Ojomuyide. “MasterCard believes there is a huge opportunity for online shopping growth in Nigeria utilising mobile phones, and we are actively working with Nigerian banks and other business organisations to advise on the development of mobile payment solutions.”</p> <p>“Shopping online is becoming increasingly popular globally, as consumers realise the benefits of shopping from the comfort of their office or home, or with the convenience of their Internet-enabled mobile phone. The results of this survey show that, while online shopping in Nigeria is still in the early stages of growth, the country’s citizens are beginning to experience the considerable benefits that it can offer firsthand,” concludes Ojomuyide.</p> <p></p> MasterCard and its Suite of Research Properties<p>The MasterCard Worldwide Index suite in Asia/Pacific, Middle East and Africa includes the long-running MasterCard Worldwide Index of Consumer Confidence, as well as the&nbsp;MasterCard Worldwide Index of Women’s Advancement, Online Shopping,&nbsp;Index of Financial Literacy, and the&nbsp;<a href="http://newsroom.mastercard.com/digital-press-kits/mastercard-global-destination-cities-index-2013/" target="_blank"><b>Index of Global Destination Cities</b></a>. In addition to the Indices, MasterCard’s research properties also include a range of consumer surveys including Ethical Spending&nbsp;and a series on&nbsp;Consumer Purchasing Priorities&nbsp;(covering&nbsp;Travel,&nbsp;Dining &amp; Entertainment, Education,&nbsp;Money Management,&nbsp;Luxury&nbsp;and General Shopping).</p> <p>MasterCard also regularly releases Insights reports providing analysis of business dynamics, financial policies and regulatory activities in the Asia/Pacific, Middle East and Africa region. Over 80 Insights reports have been produced since 2004.</p> <p>MasterCard has also released a series of four books on Asian consumer insights, authored by&nbsp;<a href="http://newsroom.mastercard.com/people/dyuwa/" target="_blank"><b>Dr. Yuwa Hedrick-Wong</b></a>, Global Economic Advisor for MasterCard Worldwide and published by John Wiley &amp; Sons.</p> <p></p> About Mastercard<p><a href="http://www.mastercard.com/index.html" target="_blank"><b>MasterCard</b></a> (NYSE: MA), <a href="http://www.mastercard.com/" target="_blank"><b>www.mastercard.com</b></a>,<b> </b>is a global payments and technology company. It operates the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter <a href="https://twitter.com/#!/MasterCardNews" target="_blank"><b>@MasterCardNews</b></a><b>, </b>join the discussion on the <a href="http://newsroom.mastercard.com/blog/" target="_blank"><b>Cashless Conversations Blog</b></a> and <a href="http://newsroom.mastercard.com/subscribe/" target="_blank"><b>subscribe</b></a> for the latest <a href="http://newsroom.mastercard.com/" target="_blank"><b>news</b></a>.</p> Contacts:<p>Aderayo Bankole<br> CMC Connect <br> <a href="mailto:aderayobankole@cmcconnect.com">aderayobankole@cmcconnect.com</a><br> +234 (0) 8032011455</p> <p>Geraldine Trennery<br> Tribeca Public Relations<br> <a href="mailto:geraldinet@tribecapr.co.za">geraldinet@tribecapr.co.za</a><br> +27 (0) 82 677 5201<br type="_moz"> </p> The survey, which serves as a benchmark that measures consumers’ propensity to shop online, was conducted across 25 markets between 5 December 2011 and 6 February 2012. http://www1.mastercard.com/content/intelligence/en/research/press-release/2012/Nigerians-enjoy-the-convenience-pricing-and-choice-of-online-shopping2012-04-30T16:00:00.000Z2012-04-30T16:00:00.000ZMore Malaysia Consumers Shopping Online: MasterCard Survey Ashleigh Ow, Hazel HooOnline and Mobile Phone Shopping Registers Strong Growth in Malaysia<p><b><i>Kuala Lumpur, 1 May 2012</i></b> – Consumers in Malaysia are shopping online more and have become more confident about online security, according to the latest<b> <a href="http://bit.ly/I4Ucsf" target="_blank">MasterCard Worldwide Online Shopping Survey</a>.</b></p> <p></p> <p>The number of people in Malaysia shopping online has grown by 12% compared to the year before (55% in 2010). This increase is partly attributed to the Malaysian consumer’s increased confidence level in online shopping – 36% in 2011 were concerned about security versus 39% in 2010.</p> <p></p> <p>With the cumulative growth in confidence to make purchases online, the MasterCard Worldwide Online Shopping Survey also showed an increase in spend across various categories.</p> <p></p> <p>Airline websites saw further growth (86% in 2011 compared to 71% in 2010) in online spend compared to offline. There was also an increase in online purchase for Books/CDs/DVDs (49% in 2011 versus 40% in 2010), Music Downloads (i.e. iTunes) (82% in 2011 compared to 53% in 2010) and Products/Services in Online Gaming (77% in 2011 compared to 60% in 2010). The top 5 purchases online include, in their respective order – Airlines, Music Downloads (i.e. iTunes), Coupon/Deal sites, Products/Services in Online Gaming/Virtual World and Apps.</p> <p></p> <p>Jim Cheah, vice president and senior country manager, Malaysia and Brunei said, “Consumers in Malaysia are increasingly getting more sophisticated and savvy in making online purchases, and coupled with that, the Internet has also become a vital part of the lives of the consumers – together this holds very strong growth potential for the online shopping segment. Along with the growth of this space, we have rolled out value added benefits for online shoppers through tie-ups with top-tier online retailers to further build and sustain MasterCard led online purchases.”</p> <p></p> <p>In terms of online shopping and purchase intent, the results show that the gap is closing for online shopping in Asia/ Pacific markets between the “mature” and “emerging” markets. Thailand leads the pack both in terms of online shopping (80%) and likelihood to make an online purchase in the next six months (93%), alongside China.&nbsp; Korea (84%) and Malaysia (79%) also show high intent to purchase over the next six months, with Vietnam also showing similarly high intent to purchase (87%) despite a low percentage of people using the Internet for online shopping (61%). <i>The survey and its accompanying reports do not represent MasterCard’s financial performance.</i></p> <p></p> Rise of Mobile Shopping<p>Although a majority (71%) of respondents said they would rather use their laptop for shopping, the mobile phone is rising rapidly as the device of choice for Asian shoppers in emerging markets, with respondents in Thailand (59%), China (37%), Vietnam (32%) and India (32%) all leading more established markets.</p> <p></p> <p>Mobile shopping is also slowly gaining traction in Malaysia with 25% of Malaysian respondents carrying out transactions through their mobile phone in the past three months.</p> <p></p> <p>Among the reasons given for using the mobile for shopping, most said it was more convenient (57%) and also cited the growing availability of apps that make it easier to do (46%). Music (24%) and apps (31%) topped the list among those who have made purchases through their mobile phones, followed by coupon deal sites (17%), retailers for clothing and accessories (17%), and cinema (16%).</p> <p></p> MasterCard and its Suite of Research Properties<p>The MasterCard Worldwide Index suite in Asia/Pacific, Middle East and Africa includes the long-running MasterCard Worldwide Index of Consumer Confidence, as well as the&nbsp;MasterCard Worldwide Index of Women’s Advancement, Online Shopping,&nbsp;Index of Financial Literacy, and the&nbsp;<a href="http://newsroom.mastercard.com/digital-press-kits/mastercard-global-destination-cities-index-2013/" target="_blank"><b>Index of Global Destination Cities</b></a>. In addition to the Indices, MasterCard’s research properties also include a range of consumer surveys including Ethical Spending&nbsp;and a series on&nbsp;Consumer Purchasing Priorities&nbsp;(covering&nbsp;Travel,&nbsp;Dining &amp; Entertainment, Education,&nbsp;Money Management,&nbsp;Luxury&nbsp;and General Shopping).</p> <p>MasterCard also regularly releases Insights reports providing analysis of business dynamics, financial policies and regulatory activities in the Asia/Pacific, Middle East and Africa region. Over 80 Insights reports have been produced since 2004.</p> <p>MasterCard has also released a series of four books on Asian consumer insights, authored by&nbsp;<a href="http://newsroom.mastercard.com/people/dyuwa/" target="_blank"><b>Dr. Yuwa Hedrick-Wong</b></a>, Global Economic Advisor for MasterCard Worldwide and published by John Wiley &amp; Sons.</p> <p></p> About mastercard worldwide<p><a href="http://www.mastercard.com/index.html" target="_blank"><b>MasterCard</b></a>&nbsp;(NYSE: MA),&nbsp;<a href="http://www.mastercard.com/" target="_blank"><b>www.mastercard.com</b></a>,<b>&nbsp;</b>is a technology company in the global payments industry. We operate&nbsp;the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter <a href="https://twitter.com/#!/MasterCardNews" target="_blank"><b>@MasterCardNews</b></a><b>,&nbsp;</b>join the discussion on the&nbsp;<a href="http://newsroom.mastercard.com/blog/" target="_blank"><b>Cashless Conversations Blog</b></a>&nbsp;and&nbsp;<a href="http://newsroom.mastercard.com/subscribe/" target="_blank"><b>subscribe</b></a>&nbsp;for the latest <a href="http://newsroom.mastercard.com/" target="_blank"><b>news</b></a>.</p> Contacts<p>Ashleigh Ow <br> Weber Shandwick <br> <a href="mailto:aow@webershandwick.com">aow@webershandwick.com</a><br> (03) 6209 5220<br> <br> Hazel Hoo<br> Weber Shandwick<br> <a href="mailto:hhoo@webershandwick.com">hhoo@webershandwick.com</a> <br> 03) 6209 5209<br> </p> <p></p> <p></p> MasterCard’s Online Shopping Survey is an annual survey which serves as a benchmark that measures consumers’ propensity to shop online.http://www1.mastercard.com/content/intelligence/en/research/press-release/2012/more-malaysia-consumers-shopping-online2012-04-30T16:00:00.000Z2012-04-30T16:00:00.000ZBaby Boomers Prefer Aussie Online Retailers Tim ScarfeMasterCard Survey: Young Purchasers Buy Overseas while Older Generations Shop Closer to Home<p><b><i>Sydney, 1 March 2012: </i></b>Older generations are continuing to strongly buy Australian, with those aged 50 to 64 years old making online purchases from retailers located onshore 71 per cent of the time, according to the latest <a href="http://newsroom.mastercard.com/asia-pacific/" target="_blank"><b>MasterCard</b></a> Worldwide Survey on Online Shopping Behaviour.</p> <p>The new research finds that age now has a greater influence on internet shopping habits than ever before, showing a widening gap between the generations when it comes to buying online.</p> <p>When asked why they prefer to shop online through local retailers, 40 per cent of shoppers said it is faster while 33 per cent cited convenience as the chief motivating factor. Almost a quarter (23 per cent) also believed buying locally was cheaper than shopping through overseas outlets.</p> <p>MasterCard’s research found that 42 per cent of all online purchases made by 18-24 year old shoppers were through international retail sites.</p> <p>However Australian’s aged 45-49 were the most prolific online shoppers, with 83 per cent accessing the internet for online shopping in the past three months. Baby boomers also proved to be the greatest online purchasers, with shoppers aged 50 to 64 years old buying almost five products online in the last three months alone.</p> <p>MasterCard Australia Country Manager, Andrew Cartwright, said that the difference in behaviour between age groups is growing, and what is becoming clear is a strong underlying desire – especially among older shoppers – to support the local industry and buy Australian.</p> <p>“While the rise of ecommerce can sometimes create disruptions and challenges for the local retail sector, it also presents lucrative opportunities for local outlets to harness a growing desire to buy Australian whilst online.” &nbsp;</p> <p>“The Australian online retail market is developing quickly and changing constantly. We are seeing a renewed push by major department stores and iconic local brands to reinvigorate their online offerings and cater to the heightened demands of savvy online shoppers.”</p> <p>“More and more, shoppers are rewarding local stores who invest in and update their online presence. Presenting an innovative and fun experience is becoming a vital tactic for those wishing to gain a loyal customer base,” he added.</p> <p>A dramatic rise in online purchases by baby boomers and Gen X shoppers has not only put local retailers in the spotlight, but amplified the need for easy, fast and safe transactions regardless of the sales channel.</p> <p>Mr. Cartwright said that the growth of online transactions from these demographic groups will lead to even greater diversity in online retailers.&nbsp;</p> <p></p> Notes to editor<p>Further insights revealed in the MasterCard Survey on Online Shopping Behaviour include:</p> <ul> <li>&nbsp;76 per cent of baby boomer respondents have made an online purchase within the past three months - this compares to 78 per cent of those in the 18-24 age group</li> <li>75 per cent of all money spent online by those aged 50 and over was processed by local merchants. Only 59 per cent of money spent by 18-24 year olds was processed locally</li> <li>Baby boomers are more concerned with security and customer service, with 95 per cent noting importance of a secure payment facility and 92 per cent stating good customer service was a deciding factor</li> <li>&nbsp;90 per cent of those who have made a purchase online within the past three months claim to be satisfied with the shopping experience</li> <li>&nbsp;53 per cent of respondents rate themselves as ‘very likely’ to make a purchase online within the next six months</li> </ul> <p></p> About Mastercard<p><a href="http://www.mastercard.com/index.html" target="_blank"><b>MasterCard</b></a> (NYSE: MA), <a href="http://www.mastercard.com/" target="_blank"><b>www.mastercard.com</b></a>,<b> </b>is a global payments and technology company. It operates the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter <a href="https://twitter.com/#!/MasterCardNews" target="_blank"><b>@mastercardnews</b></a><b>, </b>join the conversation on <a href="http://newsroom.mastercard.com/blog/" target="_blank"><b>The Heart of Commerce Blog</b></a> and <a href="http://newsroom.mastercard.com/subscribe/" target="_blank"><b>subscribe</b></a> for the latest <a href="http://newsroom.mastercard.com/" target="_blank"><b>news</b></a>.<b></b></p> Contact<p>Tim Scarfe<br> Professional Public Relations<br> (02) 9818 0929<br> <a href="mailto:Timothy.scarfe@ppr.com.au">Timothy.scarfe@ppr.com.au</a><br> </p> The survey, which serves as a benchmark that measures consumers’ propensity to shop online, was conducted across 25 markets between 5 December 2011 and 6 February 2012. http://www1.mastercard.com/content/intelligence/en/research/press-release/2012/baby-boomers-prefer-aussie-online-retailers2012-02-29T16:00:00.000Z2012-02-29T16:00:00.000ZChina Leads the Way in Mobile Shopping Across Greater China: MasterCard Survey Huanyu Wu, Tang Fei / Edward Guo Popular mobile commerce purchases include clothing, books, CDs, DVDs and online games<p><b><i>Beijing, </i></b><b><i>29 June 2012</i></b> – The latest annual Online Shopping Survey conducted by <a href="http://newsroom.mastercard.com/asia-pacific/" target="_blank"><b>MasterCard</b></a>,<b>&nbsp;</b>revealed that 91% of Chinese mobile phone users are able to access the Internet on their mobile devices and a further 37% have made online purchases through their mobile phones in the last three months. In contrast, mobile Internet penetration levels in Hong Kong and Taiwan stand at 86% and 66%, respectively, and only a quarter of residents from either country have purchased an item online in the last three months.</p> <p>This study is part of the annual Online Shopping Survey by MasterCard and was conducted both online and offline in 25 countries within Asia/Pacific, Middle East and Africa between 5 December 2011 and 6 February 2012. The report for China is based on 500 respondents who access the internet at least weekly. The data was weighted to the online population in each of those markets. Similar surveys were also carried out in Taiwan and Hong Kong.</p> <p>Of those with mobile internet access, 37% of the Chinese surveyed have made at least one online purchase over their mobile phones in the last three months, while 15% of respondents plan on making a purchase over their mobile phones in the next six months.&nbsp; This is a sharp increase from the 23% who shopped through their mobile phones last year.</p> <p>While Chinese respondents generally agreed that shopping over a mobile phone was convenient, 83% of them still preferred to shop on a computer. Those who favored shopping over their mobile phones did so because it was convenient (61%); the wide range of phone applications made it easy to shop online (51%); and it helped them pass time (26%).</p> <p>“China’s adoption of smartphones has given rise to a distinct shift in the shopping channels favored by its citizens,” said <b><a href="http://newsroom.mastercard.com/people/lhai/" target="_blank">Ling Hai, Division President of Greater China for MasterCard Worldwide</a>.</b></p> <p>“The survey demonstrates that advances in mobile technology are not just offering mobile retailers more marketing platforms to connect with consumers, it is providing the savvy and modern shopper a wider range of shopping options to choose from, and higher flexibility in when, where and how they shop.”</p> <p>Clothing and accessories (33%), books, CDs and DVDs (26%), online games (24%), personal care and beauty products (22%) and online coupons and deals (22%) are the top categories of items purchased by the Chinese through mobile internet.</p> <p>Interestingly, only 18% of Chinese respondents said they bought phone applications or ‘apps’ through their phones, compared with the Asia Pacific region’s average of 31%.&nbsp; The number of respondents in Hong Kong (16%) and Taiwan (19%) purchasing phone apps were also lower than the region’s average.</p> <p>New media is also a popular driver in China, demonstrating that the Chinese are social media savvy and understand how to leverage such platforms in their day-to-day lives. The survey found that half of the respondents with mobile internet access are likely to use a location-based social media application, such as Jiepang, on their phones to point them to deals and retail outlets nearby.</p> <p>For the full report in English, go to: <a href="http://www.masterintelligence.com/" target="_blank"><b>www.masterintelligence.com</b></a></p> <p></p> Mobile Internet Penetration Rates in Asia Pacific and Mobile Shopping Behaviour<table border="1" cellspacing="0" cellpadding="0" width="408"> <tbody><tr><th class="table-description"><b>Country</b></th> <th class="table-description"><b><i>Able to access the internet from mobile devices</i></b></th> <th class="table-description"><b><i>Made a purchase through mobile devices in the last three months</i></b></th> <th class="table-description"><b><i>Did not make a purchase but intend on making a purchase in the next six months</i></b></th> </tr><tr><td>Thailand</td> <td>95%</td> <td>59%</td> <td>15%</td> </tr><tr><td>China</td> <td>91%</td> <td>37%</td> <td>23%</td> </tr><tr><td>Vietnam</td> <td>82%</td> <td>32%</td> <td>24%</td> </tr><tr><td>India</td> <td>77%</td> <td>32%</td> <td>20%</td> </tr><tr><td>Indonesia</td> <td>89%</td> <td>29%</td> <td>20%</td> </tr><tr><td>Korea</td> <td>93%</td> <td>27%</td> <td>17%</td> </tr><tr><td>Malaysia</td> <td>85%</td> <td>25%</td> <td>19%</td> </tr><tr><td>Hong Kong</td> <td>86%</td> <td>25%</td> <td>18%</td> </tr><tr><td>Taiwan</td> <td>66%</td> <td>24%</td> <td>20%</td> </tr><tr><td>Singapore</td> <td>85%</td> <td>23%</td> <td>15%</td> </tr><tr><td>Japan</td> <td>91%</td> <td>20%</td> <td>6%</td> </tr><tr><td>Philippines</td> <td>75%</td> <td>11%</td> <td>22%</td> </tr><tr><td>New Zealand</td> <td>66%</td> <td>8%</td> <td>8%</td> </tr><tr><td>Australia</td> <td>71%</td> <td>7%</td> <td>5%</td> </tr></tbody></table> Top Three Categories of Items Purchased by Greater China Consumers, Compared With the Region's Average, Over Their Mobile Phones<table border="0" cellspacing="0" cellpadding="0" width="410"> <tbody><tr><th class="table-description"><br type="_moz"> </th> <th class="table-description"><b>China</b></th> <th class="table-description"><b>Hong Kong</b></th> <th class="table-description"><b>Taiwan</b></th> <th class="table-description"><b>Asia Pacific (Overall)</b></th> </tr><tr><td><b>First</b></td> <td>Clothing and accessories (33%)</td> <td>Cinema tickets (24%)</td> <td>Online coupons and deals (27%)</td> <td>Mobile phone applications (31%)</td> </tr><tr><td><b>Second</b></td> <td>Books, CDs and DVDs (26%)</td> <td>Online coupons and deals (22%)</td> <td>Restaurant and meal delivery services (23%)</td> <td>Music (24%)</td> </tr><tr><td><b>Third</b></td> <td>Online games (24%)</td> <td>Toys and gifts (19%)</td> <td>Clothing and accessories (20%)</td> <td>Online coupons and deals (17%)</td> </tr></tbody></table> MasterCard and its Suite of Research Properties Asia/Pacific, Middle East & Africa<p>The MasterCard Worldwide Index suite in Asia/Pacific, Middle East and Africa includes the long-running MasterCard Worldwide Index of Consumer Confidence, as well as the&nbsp;MasterCard Worldwide Index of Women’s Advancement, Online Shopping,&nbsp;Index of Financial Literacy, and the&nbsp;<a href="http://newsroom.mastercard.com/digital-press-kits/mastercard-global-destination-cities-index-2013/" target="_blank"><b>Index of Global Destination Cities</b></a>. In addition to the Indices, MasterCard’s research properties also include a range of consumer surveys including Ethical Spending&nbsp;and a series on&nbsp;Consumer Purchasing Priorities&nbsp;(covering&nbsp;Travel,&nbsp;Dining &amp; Entertainment, Education,&nbsp;Money Management,&nbsp;Luxury&nbsp;and General Shopping).</p> <p>MasterCard also regularly releases Insights reports providing analysis of business dynamics, financial policies and regulatory activities in the Asia/Pacific, Middle East and Africa region. Over 80 Insights reports have been produced since 2004.</p> <p>MasterCard has also released a series of four books on Asian consumer insights, authored by&nbsp;<a href="http://newsroom.mastercard.com/people/dyuwa/" target="_blank"><b>Dr. Yuwa Hedrick-Wong</b></a>, Global Economic Advisor for MasterCard Worldwide and published by John Wiley &amp; Sons.</p> <p></p> About Mastercard<p><a href="http://www.mastercard.com/index.html" target="_blank"><b>MasterCard</b></a> (NYSE: MA), <a href="http://www.mastercard.com/" target="_blank"><b>www.mastercard.com</b></a>,<b> </b>is a global payments and technology company. It operates the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter <a href="https://twitter.com/#!/MasterCardNews" target="_blank"><b>@mastercardnews</b></a><b>, </b>join the conversation on <a href="http://newsroom.mastercard.com/blog/" target="_blank"><b>The Heart of Commerce Blog</b></a> and <a href="http://newsroom.mastercard.com/subscribe/" target="_blank"><b>subscribe</b></a> for the latest <a href="http://newsroom.mastercard.com/" target="_blank"><b>news</b></a>.</p> <p>For more information on the latest MasterCard activities and promotions, log on to the official MasterCard Weibo site at:&nbsp; <b><a href="http://weibo.com/mastercardchina" target="_blank">http://weibo.com/mastercardchina</a></b></p> <p></p> Contacts:<p>Huanyu Wu<br> MasterCard Worldwide<br> <a href="mailto:huanyu_wu@mastercard.com"><b>huanyu_wu@mastercard.com</b></a><br> (86-10) 8519 9304<br> <br> Tang Fei / Edward Guo<br> Weber Shandwick Worldwide<br> <a href="mailto:eguo@webershandwick.com"><b>eguo@webershandwick.com</b></a><i></i></p> The survey, which serves as a benchmark that measures consumers’ propensity to shop online, was conducted across 25 markets between 5 December 2011 and 6 February 2012. http://www1.mastercard.com/content/intelligence/en/research/press-release/2012/china-leads-the-way-in-mobile-shopping-across-greater-china2012-06-28T16:00:00.000Z2012-06-28T16:00:00.000ZKenyans enjoy the convenience, pricing and choice of online shopping – MasterCard Survey Njeri Chege, Geraldine TrennerySurvey reveals that now is the time for Kenyan entrepreneurs to embrace online commerce<p><b><i>Nairobi, Kenya, 1 May 2012</i></b> – The latest <a href="http://newsroom.mastercard.com/asia-pacific/" target="_blank"><b>MasterCard</b></a> Worldwide Online Shopping Survey has revealed a strong positive sentiment towards online shopping in Kenya, with 71% of Kenyans who had shopped online saying that they were extremely or very satisfied with their overall shopping experience.</p> <p>“Kenyan online shoppers believed there was a wider purchase choice online rather than offline, that shopping online was extremely convenient and easy, and that most goods were cheaper online that they were offline,” says Charlton Goredema, Vice President, Market Manager, East Africa and Indian Ocean Islands, MasterCard Worldwide.</p> <p>The most popular online shops for Kenyans were those that offered music downloads, books, CDs, DVDs, digital entertainment content and computer software for sale, with airline websites capturing the highest value of purchases.</p> <p>The survey, which serves as a benchmark that measures consumers’ propensity to shop online, was conducted by MasterCard in 25 markets from 5 December 2011 to 6 January 2012 and involved 12,500 consumers aged between 18 and 64<sup>1 </sup>who were asked questions about their online shopping habits. MasterCard has conducted the survey in other markets since 2009; however this was the first time that Kenya was included. <i>The survey and its accompanying reports do not represent MasterCard financial performance.</i></p> <p><i></i>Goredema, explaining why MasterCard conducted this survey in Kenya, says “MasterCard is spearheading the drive towards a cashless society globally, with a focussed strategy on Africa, where cashless transactions will assist in improving the lives of the continent’s people by removing the risks and expenses associated with carrying and handling cash.”</p> <p>“Shopping online is just one way that Kenyans can reduce their dependence on cash payments, and MasterCard conducted this research to identify the factors that influence Kenyans’ sentiments towards online shopping,” he continues.</p> <p>Goredema notes that 71% of those who have made online purchases did so using a credit card. “Using a MasterCard credit or debit card allows customers to make payments quickly and efficiently on a large number of secure websites – both Kenyan and international. We are working tirelessly to grow the number of online retailers in the region who accept payment via a MasterCard card.”</p> <p>The research also explored the reasons why a majority (86%) of Kenyans do not currently shop online. Of this group, 38% raised their concerns about the time it would take to get items delivered to them following a purchase, and an additional 38% were not sure that making transactions online was secure or safe.</p> <p>“Online security is a priority for MasterCard, and we work closely with our customer financial institutions and retailers in Kenya to ensure that MasterCard cardholders can have the highest level of confidence when shopping online, and that retailers can gain greater assurance about the identity of the customer completing a purchase,” says Goredema.</p> <p>“For example, MasterCard SecureCode enhances the security already in place on your MasterCard card with a secret code that protects against unauthorised use when shopping online at participating retailers. Using it is as easy as entering your PIN at an ATM,” he continues.</p> <p>Interestingly, 52% of Kenyans who had made an online purchase in the last three months had done so from an international website.&nbsp; There were however clear indications in the survey results of the willingness of Kenyans to shop locally with large percentages of online shoppers saying that they believe that buying through a Kenyan website would be cheaper (42%), more convenient (32%) and faster (32%).</p> <p>“These findings are an obvious note for entrepreneurs that Kenyans who are shopping online see the value in purchasing locally, which creates a considerable business opportunity for them to enter this exciting retail sector now, while it is still in an early stage of growth,” says Goredema.</p> <p>Another main finding of the survey was that 93% of respondents were equipped with the ability to access the Internet through their mobile phones, and that 38% of these respondents had either recently made a purchase online using their mobile phone or were planning to do so within the next six months.</p> <p>“While the world of online shopping may be relatively new to Kenyans, the world of mobile phone ownership certainly is not.” said Goredema. “MasterCard believes there is a huge opportunity for online shopping growth in Kenya utilising mobile phones, and we are actively working with Kenyan banks and other business organisations to advise on the development of mobile payment solutions.”</p> <p>Most recently, MasterCard in collaboration with Airtel and Standard Chartered Bank, launched PayOnline in Kenya, the world's first virtual card that operates off a mobile wallet. “PayOnline is a payment solution that makes it possible for Kenyan Airtel clients to shop online, even if they do not have a bank account,” says Goredema. “This is just one way that MasterCard products can extend financial inclusion to even more Kenyan citizens.”</p> <p>“Our vision at MasterCard is to create a world beyond cash,” concludes Goredema. “Shopping online is becoming increasingly popular globally, as consumers realise the benefits of shopping from the comfort of their office or home, or with the convenience of their Internet-enabled mobile phone. The results of this survey show that, while online shopping in Kenya is still in the early stages of growth, the country’s citizens are beginning to experience firsthand the considerable benefits that it can offer.”</p> <p></p> MasterCard and its Suite of Research Properties<p>The MasterCard Worldwide Index suite in Asia/Pacific, Middle East and Africa includes the long-running MasterCard Worldwide Index of Consumer Confidence, as well as the&nbsp;MasterCard Worldwide Index of Women’s Advancement, Online Shopping,&nbsp;Index of Financial Literacy, and the&nbsp;<a href="http://newsroom.mastercard.com/digital-press-kits/mastercard-global-destination-cities-index-2013/" target="_blank"><b>Index of Global Destination Cities</b></a>. In addition to the Indices, MasterCard’s research properties also include a range of consumer surveys including Ethical Spending&nbsp;and a series on&nbsp;Consumer Purchasing Priorities&nbsp;(covering&nbsp;Travel,&nbsp;Dining &amp; Entertainment, Education,&nbsp;Money Management,&nbsp;Luxury&nbsp;and General Shopping).</p> <p>MasterCard also regularly releases Insights reports providing analysis of business dynamics, financial policies and regulatory activities in the Asia/Pacific, Middle East and Africa region. Over 80 Insights reports have been produced since 2004.</p> <p></p> About Mastercard<p><a href="http://www.mastercard.com/index.html" target="_blank"><b>MasterCard</b></a> (NYSE: MA), <a href="http://www.mastercard.com/" target="_blank"><b>www.mastercard.com</b></a>,<b> </b>is a global payments and technology company. It operates the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter <a href="https://twitter.com/#!/MasterCardNews" target="_blank"><b>@MasterCardNews</b></a><b>, </b>join the discussion on the <a href="http://newsroom.mastercard.com/blog/" target="_blank"><b>Cashless Conversations Blog</b></a> and <a href="http://newsroom.mastercard.com/subscribe/" target="_blank"><b>subscribe</b></a> for the latest <a href="http://newsroom.mastercard.com/" target="_blank"><b>news</b></a>.</p> Contacts:<p>Njeri Chege<br> Hill+Knowlton Strategies, <br> <a href="mailto:Njeri.chege@hkstrategies.co.ke">Njeri.chege@hkstrategies.co.ke</a><br> + 254 721 945 805<br> <br> Geraldine Trennery<br> Tribeca Public Relations, <br> <a href="mailto:geraldinet@tribecapr.co.za">geraldinet@tribecapr.co.za</a><br> +27 82 677 5201<br> </p> <p></p> The survey, which serves as a benchmark that measures consumers’ propensity to shop online, was conducted across 25 markets between 5 December 2011 and 6 February 2012. http://www1.mastercard.com/content/intelligence/en/research/press-release/2012/Kenyans-enjoy-the-convenience-pricing-and-choice-of-online-shopping2012-04-30T16:00:00.000Z2012-04-30T16:00:00.000ZChina Ties with Thailand for Top Spot in MasterCard’s Asia/Pacific Online Shopping Survey Huanyu Wu, Tang Fei / Edward GuoFrequency of online shopping in China rises; 93% of respondents likely to make an online purchase in next six months<p><b><i>Beijing, 13 April 2012</i></b> – Online shopping continues to be a significant trend in the Chinese market, according to the results of the latest<b> <a href="http://newsroom.mastercard.com/asia-pacific/" target="_blank">MasterCard</a> </b>survey on Online Shopping. Over 80% of Chinese respondents indicated they use the internet to shop online.&nbsp; This compares with 58% in Hong Kong and 64% in Taiwan. Thailand, one of the fastest growing markets for online shopping in Asia, tied for top spot with China.</p> <p>This study is part of the annual Online Shopping Survey by MasterCard and was conducted both online and offline in 25<i> </i><i>Asia/Pacific, Middle East &amp;</i><i> </i>Africa markets between 5 December 2011 and 6 February 2012. This report for China is based on 500 respondents who access the internet at least weekly.&nbsp; The data was weighted to the online population in each of those markets.</p> <p>The survey found that while the number of Chinese respondents using the internet for online shopping fell slightly by 4% from last year, those that continue to do so are moving more of their shopping to internet channels.&nbsp; Hong Kong and Taiwan also saw slight decreases in their numbers.</p> <p>95% of Chinese respondents who used the internet to shop online did so at least once in the last three months.&nbsp; On average, about seven purchases were made by each shopper during this period.&nbsp; In contrast, 79% of Hongkongers have shopped online in the past three months, each making at least three purchases; while 82% of Taiwanese have shopped online in the last three months, making about four purchases per person.</p> <p>93% of those surveyed in China said they are likely to make an online purchase in the next three months.&nbsp; This figure holds steady with last year’s.&nbsp; China and Thailand, which recorded identical scores, emerged top in this aspect across the Asia Pacific region.&nbsp; Elsewhere, respondents from Korea (84%) and Malaysia (79%) also showed a high intent to purchase online over the next six months. Meanwhile, respondents from Vietnam also indicated a high intent to purchase online (87%). The survey showed that only 61% of the respondents from Vietnam intend to use the internet for online shopping, suggesting online shopping is still largely transactional in the country.</p> <p></p> Attitudes towards online shopping in china<p>Chinese respondents who shopped online did so because it was convenient (86%) and cheaper than shopping in retail shops (79%).&nbsp; Interestingly, almost three in four respondents felt that e-commerce was ‘essential’.&nbsp; Shoppers indicated they would shop more frequently if consumer confidence in payment security was increased (67%), additional charges on online transactions were waived (61%) and e-commerce websites were more user-friendly (55%).</p> <p>“Online retail trends in China remained strong, while both Hong Kong and Taiwan saw a marked increase in the number of online transactions over the last year, making the e-commerce market in the Greater China region one of the world’s most valuable,” said <b><a href="http://newsroom.mastercard.com/people/lhai/" target="_blank">Ling Hai, Division President of Greater China for MasterCard Worldwide</a>.</b></p> <p>“With the rapid adoption of online retail, we are seeing significant growth potential here.&nbsp; Physical retailers that want a slice of the online pie need to not only understand how established e-commerce sites have been shaping their online presence but also look into engaging consumers via multiple online and offline channels.”</p> <p>Mobile applications or ‘apps’, airline tickets, books, CDs and DVDs, and deals from coupon websites were the categories the Chinese spent most on when shopping online.</p> <p></p> Approximate value of online vs. offline shopping in China <p style="text-align: center;"><a href="/content/dam/intelligence/content-assets/ChinaTiesWithThailand.jpg" target="_blank"><img width="262" height="209" src="/content/dam/intelligence/content-assets/ChinaTiesWithThailand.jpg"></a></p> <p>Chinese online shoppers are also generally savvy, with over 70% of the respondents browsing the actual product of interest in retail stores or reading about the product online before buying it.&nbsp;&nbsp;</p> Impulse purchases online – motivations <p>At the same time, 36% of online shoppers have made an impulse purchase, most or almost every time they browse a product online. 60% say they are more likely to buy impulsively online than offline (versus 55% in 2010 and 47% in 2009).&nbsp; Common reasons given for impulse shopping include online deals and promotions (66%), product advertisements (43%), and the availability of a product only on the internet (41%).&nbsp; Most impulse purchases are made on clothing and accessories, coupon websites and for books, CDs and DVDs.</p> Chinese shoppers more confident of online shopping security<p>The survey also showed a 20% fall from last year in the number of Chinese respondents concerned with the security of online transactions, indicating that Chinese shoppers are more comfortable using their credit cards to pay for online purchases now, compared with previous years.</p> Chinese prefer local e-commerce stores over foreign ones<p>In general, those surveyed said they preferred to shop at local e-commerce websites over foreign ones for convenience, as most products are available on Chinese websites, and are likely to arrive sooner than international orders. However, respondents between the ages of 18 and 24-years-old are most likely to shop on foreign websites.</p> <p>Respondents who did shop at foreign websites mostly frequented clothing and accessories (15%), personal care and beauty products (14%) and home appliances and electronic products (12%) webstores.</p> <p>Across the Asia Pacific region, the most common online purchases comprised clothing and accessories (36%), coupons and deals (33%), books and DVDs (32%), and cinema tickets (31%).</p> <p>Below are additional findings from the survey:</p> <ul> <li>Those aged 35 to 44-years-old are most likely to shop online, with 96% respondents in this age group indicating that they had shopped online at least once in the last three months.&nbsp; The average number of purchases made over three months by this age group was 7.6.</li> </ul> <ul> <li>The e-commerce websites of choice for the Chinese are Taobao (27%), Amazon (12%), Dangdang (11%) and 360Buy (10%).</li> </ul> <ul> <li>29% of the clothing and accessories e-commerce stores visited by the Chinese are luxury or high-end websites.&nbsp; This figure is just slightly higher than the region’s 28%.</li> </ul> <ul> <li>84% of those surveyed said they checked e-commerce websites on a regular basis for the latest deals and promotions.&nbsp; This is significantly higher than the Asia Pacific region’s average of 69%.&nbsp; In comparison, only half of the Hongkongers and approximately three-quarters of the Taiwanese said they did this regularly.</li> </ul> <ul> <li>The survey showed that ‘Computer Software’ and ‘Music Downloads’ were the product categories that saw most consumers in China researching for online but the least number of purchases made.&nbsp; This could be reflective of the high software and music piracy levels observed in China.</li> </ul> <ul> <li>Overall, the survey showed that online shopping satisfaction levels in China have risen from just under 7 in 10 people in 2011, to just under 8 in 10 people being satisfied with their purchases or experiences.</li> </ul> <p>&nbsp;For the full report in English, go to: <b><a href="http://www.masterintelligence.com/" target="_blank">www.masterintelligence.com</a></b></p> MasterCard and its Suite of Research Properties Asia/Pacific, Middle East & Africa<p>The MasterCard Worldwide Index suite in Asia/Pacific, Middle East and Africa includes the long-running MasterCard Worldwide Index of Consumer Confidence, as well as the&nbsp;MasterCard Worldwide Index of Women’s Advancement, Online Shopping,&nbsp;Index of Financial Literacy, and the&nbsp;<a href="http://newsroom.mastercard.com/digital-press-kits/mastercard-global-destination-cities-index-2013/" target="_blank"><b>Index of Global Destination Cities</b></a>. In addition to the Indices, MasterCard’s research properties also include a range of consumer surveys including Ethical Spending&nbsp;and a series on&nbsp;Consumer Purchasing Priorities&nbsp;(covering&nbsp;Travel,&nbsp;Dining &amp; Entertainment, Education,&nbsp;Money Management,&nbsp;Luxury&nbsp;and General Shopping).</p> <p>MasterCard also regularly releases Insights reports providing analysis of business dynamics, financial policies and regulatory activities in the Asia/Pacific, Middle East and Africa region. Over 80 Insights reports have been produced since 2004.</p> <p>MasterCard has also released a series of four books on Asian consumer insights, authored by&nbsp;<a href="http://newsroom.mastercard.com/people/dyuwa/" target="_blank"><b>Dr. Yuwa Hedrick-Wong</b></a>, Global Economic Advisor for MasterCard Worldwide and published by John Wiley &amp; Sons.</p> <p></p> About Mastercard<p><a href="http://www.mastercard.com/index.html" target="_blank"><b>MasterCard</b></a> (NYSE: MA), <a href="http://www.mastercard.com/" target="_blank"><b>www.mastercard.com</b></a>,<b> </b>is a global payments and technology company. It operates the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter <a href="https://twitter.com/#!/MasterCardNews" target="_blank"><b>@mastercardnews</b></a><b>, </b>join the conversation on <a href="http://newsroom.mastercard.com/blog/" target="_blank"><b>The Heart of Commerce Blog</b></a> and <a href="http://newsroom.mastercard.com/subscribe/" target="_blank"><b>subscribe</b></a> for the latest <a href="http://newsroom.mastercard.com/" target="_blank"><b>news</b></a>.</p> <p>For more information on the latest MasterCard activities and promotions, log on to the official MasterCard Weibo site at:&nbsp; <b><a href="http://weibo.com/mastercardchina" target="_blank">http://weibo.com/mastercardchina</a></b></p> <p></p> Contacts:<p>Huanyu Wu<br> MasterCard Worldwide<br> <a href="mailto:huanyu_wu@mastercard.com">huanyu_wu@mastercard.com</a><br> (86-10) 8519 9304<br> <br> Tang Fei / Edward Guo<br> Weber Shandwick Worldwide<br> <a href="mailto:eguo@webershandwick.com">eguo@webershandwick.com</a><br> (86-10) 8569-9979 / (86-10) 8569-9926<br> </p> The survey, which serves as a benchmark that measures consumers’ propensity to shop online, was conducted across 25 markets between 5 December 2011 and 6 February 2012. http://www1.mastercard.com/content/intelligence/en/research/press-release/2012/china-ties-with-thailand-for-top-spot-in-mastercard-asia-pacific-online-shopping-survey2012-04-12T16:00:00.000Z2012-04-12T16:00:00.000ZMasterCard Survey: Over Half of Hong Kong Respondents Now Shopping Online Gloria Lai, Matthew Liu Music, event tickets and travel dominate online spend Mobile shopping gaining momentum among local consumers<p><b><i>Hong Kong, 12 April 2012:</i></b> The importance of online shopping continues to grow for Hong Kong consumers, with the latest <a href="http://newsroom.mastercard.com/asia-pacific/" target="_blank"><b>MasterCard</b></a>,Worldwide Online Shopping Survey revealing that 58% of people use the Internet to make purchases. With significant potential for growth still remaining, this trend looks set to continue as three-quarters of respondents expect to make a purchase online in the next six months.</p> <p>The average number of purchases made by those who have shopped online in Hong Kong in the past three months has also increased, rising from 4.3 in 2010 to 4.8 in 2011. Women continue to lead the way in online shopping (62% of women vs. 54% of men), while more broadly those aged 18-24 (57%) and 25-34 (62%) are more likely to access the Internet to buy online.</p> <p>In terms of proportion of money spent online vs. offline, music downloads (73%), event tickets (71%) and apps (69%) make up the top three categories of purchases made using the Internet. While music downloads have the highest percentage of online versus offline spend, travel websites and airlines lead in terms of average absolute spend.</p> <p>Respondents in Hong Kong however reported decreased levels of satisfaction with online purchases, falling to 60% from 69% last year. The survey indicates that for many, the need to see the physical product in-store (54%) continues to be a key barrier to purchasing online, though the Internet is a key research tool with 96% browsing online before making a purchase.</p> <p></p> Mobile Shopping<p>The MasterCard survey also uncovered an ongoing increase in the use of mobile phones for buying online. Of the 86% of respondents in Hong Kong who can access the Internet via their mobile phones, 25% have used it to make a purchase over the past three months. This is compared to 37% in China and 24% in Taiwan.</p> <p>A further 18% of Hongkongers plan on making a purchase in the next six months. This has been driven primarily by the added convenience and the proliferation of apps which makes it easier to shop using mobile phones, with cinema tickets (24%), coupon deals (22%) and toys/gifts (19%) making up the top three purchase categories.</p> <p>Jeroen van Son, head of Hong Kong and Macau, MasterCard Worldwide, said, “With the Internet continuing to form an integral part of our daily lives, it is natural to see users going online to browse and buy. However, the need for sites to offer a secure payment facility remains the number one concern for consumers, with 74% describing it as extremely or somewhat important. That’s why MasterCard prides itself on offering secure, convenient and varied payment methods for our cardholders. Combining ease of use with convenience, we will continue to innovate and foster a dynamic e-commerce environment for MasterCard cardholders.”</p> <p>The annual survey was conducted online between 5 December 2011 and 6 January 2012, reaching 12,500 consumers in 25 markets across APMEA<sup>[<a href="#1">1</a>]</sup>. The report for Hong Kong is based on 500 respondents who access the internet at least weekly.&nbsp; The data was weighted to the online population in each of those markets. Similar surveys were also carried out in Taiwan and China. <i>The survey and its accompanying reports do not represent MasterCard financial performance.</i></p> <p><i></i>For the full report in English, go to: <a href="http://www.masterintelligence.com/"><b>www.masterintelligence.com</b></a></p> <p><i><b>[1<a name="1"></a>]</b></i><i> </i><i>The markets surveyed include China, Hong Kong, Japan, Korea, India, Singapore, Thailand, Malaysia, Taiwan, Philippines, Indonesia, Vietnam, Australia, New Zealand, South Africa, Qatar, KSA, Egypt, Morocco, Oman, Kuwait, Lebanon, Nigeria, Kenya and the UAE.</i></p> <p></p> MasterCard and its Suite of Research Properties<p>The MasterCard Worldwide Index suite in Asia/Pacific, Middle East and Africa includes the long-running MasterCard Worldwide Index of Consumer Confidence, as well as the&nbsp;MasterCard Worldwide Index of Women’s Advancement, Online Shopping,&nbsp;Index of Financial Literacy, and the&nbsp;<a href="http://newsroom.mastercard.com/digital-press-kits/mastercard-global-destination-cities-index-2013/" target="_blank"><b>Index of Global Destination Cities</b></a>. In addition to the Indices, MasterCard’s research properties also include a range of consumer surveys including Ethical Spending&nbsp;and a series on&nbsp;Consumer Purchasing Priorities&nbsp;(covering&nbsp;Travel,&nbsp;Dining &amp; Entertainment, Education,&nbsp;Money Management,&nbsp;Luxury&nbsp;and General Shopping).</p> <p>MasterCard also regularly releases Insights reports providing analysis of business dynamics, financial policies and regulatory activities in the Asia/Pacific, Middle East and Africa region. Over 80 Insights reports have been produced since 2004.</p> <p></p> About MasterCard Worldwide<p><a href="http://www.mastercard.com/index.html" target="_blank"><b>MasterCard</b></a>&nbsp;(NYSE: MA),&nbsp;<a href="http://www.mastercard.com/" target="_blank"><b>www.mastercard.com</b></a>,<b>&nbsp;</b>is a technology company in the global payments industry. We operate&nbsp;the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter <a href="https://twitter.com/#!/MasterCardNews" target="_blank"><b>@MasterCardNews</b></a><b>,&nbsp;</b>join the discussion on the&nbsp;<a href="http://newsroom.mastercard.com/blog/" target="_blank"><b>Cashless Conversations Blog</b></a>&nbsp;and&nbsp;<a href="http://newsroom.mastercard.com/subscribe/" target="_blank"><b>subscribe</b></a>&nbsp;for the latest <a href="http://newsroom.mastercard.com/" target="_blank"><b>news</b></a>.</p> <i>Contacts</i><p>Gloria Lai<br> (852) 2533 9983<br> <a href="mailto:glai@webershandwick.com">glai@webershandwick.com</a><br> <br> Matthew Liu<br> (852) 2533 9927<br> <a href="mailto:mliu@webershandwick.com">mliu@webershandwick.com</a><br> </p> The survey, which serves as a benchmark that measures consumers’ propensity to shop online, was conducted across 25 markets between 5 December 2011 and 6 February 2012. http://www1.mastercard.com/content/intelligence/en/research/press-release/2012/Over-half-of-hongkong-respondents-now-shopping-online2012-04-11T16:00:00.000Z2012-04-11T16:00:00.000ZMobile Shopping Taking Root in Emerging Markets: MasterCard Online Shopping Survey Georgette Tan, Rob O’Brien Thailand Leads Southeast Asia’s Growth in Online and Mobile Purchasing; Survey Finds Rise of Mobile Shopping in Emerging Markets <p><i>TWEET: http://bit.ly/I4Ucsf #MasterCardAP #Mobile #Shopping</i></p> <p><b></b></p> <p><b><i>Singapore, 12 April 2012</i></b> – The gap in online shopping between established and growth markets is narrowing in Asia/Pacific largely due to increased enthusiasm for mobile shopping in South East Asia markets, according to the latest <b><a target="_blank" href="http://bit.ly/I4Ucsf">MasterCard Worldwide Online Shopping Survey</a>.</b></p> <p>The survey, which serves as a benchmark that measures consumers’ propensity to shop online, was conducted across 25 markets between 5 December 2011 and 6 February 2012. The report for the Asia/ Pacific<sup>[<a href="#1">1</a>]</sup>region included interviews with 7,373 respondents from 14 markets who were asked questions about their online shopping habits. <i>The survey and its accompanying reports do not represent MasterCard’s financial performance.</i></p> <p></p> <p>In terms of online shopping and purchase intent, the results show that once again, the gap is closing for online shopping in Asia/ Pacific markets between the “mature” and “emerging” markets. Thailand leads the pack both in terms of online shopping (80%) and likelihood to make an online purchase in the next six months (93%), alongside China.&nbsp; Korea (84%) and Malaysia (79%) also show high intent to purchase over the next six months, with Vietnam also showing similarly high intent to purchase (87%) despite a low percentage of people using the internet for online shopping (61%).</p> <p>Overall, big increases occurred in Thailand (+13%), Australia (+10%), Indonesia (+15%), New Zealand (+9) and the Philippines (+15) in terms of online shopping, with declines recorded in India (-14%), Singapore (-10%), and Korea (-17%); although the latter still had high intent to purchase (84%).</p> <p>In keeping with the Southeast Asian <a target="_blank" href="http://www.zdnetasia.com/mobile-shopping-ads-to-accelerate-in-apac-62208663.htm"><b>theme of growth</b></a> in this space, Vietnam, which was introduced into the study this year, boasts an index score comparable to Malaysia and Indonesia.</p> <p><a name="1"></a>[1] <i>Thailand, China, Japan, Korea, Australia, Malaysia. New Zealand, Taiwan, Vietnam, Hong Kong, Indonesia, Singapore, India. Philippines.</i></p> <p></p> Rise of Mobile Shopping<p>Although a&nbsp; majority (71%) of respondents said they would rather use their laptop for shopping, the mobile phone is rising rapidly as the device of choice for Asian shoppers in emerging markets, with respondents in Thailand (59%), China (37%), Vietnam (32%) and India (32%) all leading more established markets.</p> <p></p> <p>Among the reasons given for using the mobile for shopping, most said it was more convenient (57%) and also cited the growing availability of apps that make it easier to do (46%). Music (24%) and apps (31%) topped the list among those who have made purchases through their mobile phones, followed by coupon deal sites (17%), retailers for clothing and accessories (17%), and cinema (16%).</p> <p></p> <p>“This survey shows that the markets once considered to be emerging in South East Asia are now in fact challenging—and in some cases overtaking—traditional and mature online markets in the region,” said Philip Yen, Group Head, Emerging Payments, Asia Pacific Middle East Africa at MasterCard Worldwide.</p> <p></p> <p>“On top of this, smart phones are gradually becoming the trusted device of choice for shoppers in our region and MasterCard is continually innovating to ensure convenience and security for consumers when they purchase online.”</p> <p></p> <p>Through the <a href="http://www.readwriteweb.com/archives/mastercard_mobile_money_partnership_program_aims_t.php" target="_blank"><b>MasterCard Mobile Money Partnership</b></a>, MasterCard is working with preferred platform partners <b></b><a href="http://www.comviva.com/" target="_blank"><b>Comviva</b></a>, <b><a href="http://www.sybase.com/mobileservices" target="_blank">Sybase 365</a>&nbsp;</b>and&nbsp;<a href="http://www.utiba.com/" target="_blank"><b>Utiba</b></a><b></b> to enable consumers to purchase goods and services via their mobile phones at millions of bricks and mortar and online merchants worldwide, as well as transfer funds and pay bills.</p> <p></p> <p></p> MasterCard and its Suite of Research Properties<p>The MasterCard Worldwide Index suite in Asia/Pacific, Middle East and Africa includes the long-running MasterCard Worldwide Index of Consumer Confidence, as well as the&nbsp;MasterCard Worldwide Index of Women’s Advancement, Online Shopping,&nbsp;Index of Financial Literacy, and the&nbsp;<a href="http://newsroom.mastercard.com/digital-press-kits/mastercard-global-destination-cities-index-2013/" target="_blank"><b>Index of Global Destination Cities</b></a>. In addition to the Indices, MasterCard’s research properties also include a range of consumer surveys including Ethical Spending&nbsp;and a series on&nbsp;Consumer Purchasing Priorities&nbsp;(covering&nbsp;Travel,&nbsp;Dining &amp; Entertainment, Education,&nbsp;Money Management,&nbsp;Luxury&nbsp;and General Shopping).</p> <p>MasterCard also regularly releases Insights reports providing analysis of business dynamics, financial policies and regulatory activities in the Asia/Pacific, Middle East and Africa region. Over 80 Insights reports have been produced since 2004.</p> <p>MasterCard has also released a series of four books on Asian consumer insights, authored by&nbsp;<a href="http://newsroom.mastercard.com/people/dyuwa/" target="_blank"><b>Dr. Yuwa Hedrick-Wong</b></a>, Global Economic Advisor for MasterCard Worldwide and published by John Wiley &amp; Sons.</p> <p></p> About MasterCard Worldwide<p><a href="http://www.mastercard.com/index.html" target="_blank"><b>MasterCard</b></a>&nbsp;(NYSE: MA),&nbsp;<a href="http://www.mastercard.com/" target="_blank"><b>www.mastercard.com</b></a>,<b>&nbsp;</b>is a technology company in the global payments industry. We operate&nbsp;the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter <a href="https://twitter.com/#!/MasterCardNews" target="_blank"><b>@MasterCardNews</b></a><b>,&nbsp;</b>join the discussion on the&nbsp;<a href="http://newsroom.mastercard.com/blog/" target="_blank"><b>Cashless Conversations Blog</b></a>&nbsp;and&nbsp;<a href="http://newsroom.mastercard.com/subscribe/" target="_blank"><b>subscribe</b></a>&nbsp;for the latest <a href="http://newsroom.mastercard.com/" target="_blank"><b>news</b></a>.</p> Contacts<p>Georgette Tan<br> MasterCard Worldwide<br> <a href="mailto:georgette_tan@mastercard.com"><b>georgette_tan@mastercard.com</b></a><br> (65) 6390-5971<br> <br> Rob O’Brien<br> Weber Shandwick<br> <a href="mailto:robrien@webershandwick.com"><b>robrien@webershandwick.com</b></a>&nbsp;<br> (65) 6825 8064</p> The survey, which serves as a benchmark that measures consumers’ propensity to shop online, was conducted across 25 markets between 5 December 2011 and 6 February 2012. http://www1.mastercard.com/content/intelligence/en/research/press-release/2012/mobile-shopping-taking-root-in-emerging-markets2012-04-11T16:00:00.000Z2012-04-11T16:00:00.000ZMobile Shopping on the Rise in Egypt Nadia Ejaz, Jandré Nieuwoudt31% of Shoppers in Egypt Access Internet for Online Shopping: MasterCard Survey <p><b><i>Cairo, Egypt, 26 April 2012:</i></b> Online shopping is becoming increasingly popular in Egypt, according to the results of a recent <a target="_blank" href="http://newsroom.mastercard.com/asia-pacific/"><b>MasterCard</b></a> survey. Results of MasterCard’s survey on online shopping behavior revealed that 31% of respondents in Egypt access the internet for online shopping, and that online shopping is led by consumers within the age group of 18-24 years. The survey also found that shopping via mobile phones is increasing, with 30% of consumers surveyed planning to do so in the coming months.</p> <p>The survey found the greatest proportion of online spend is on hotel bookings, with 65% of respondents in Egypt preferring to make hotel bookings online rather than at traditional outlets. Other leading categories are apps (63%), online products/services for gaming/virtual world (52%) and airlines (44%). It is worth noting that while hotel bookings lead in terms of the share of online spend versus offline spend, airlines lead in terms of absolute value of online purchases.</p> <p>On average, 51% of respondents who visit retailer websites when online shopping indicated that they visit luxury or high-end goods sites. The survey found that the most popular online purchasing website for respondents in Egypt was Souq (14%), followed by Amazon (7%), and cashU (6%).<sup>[<a href="#1">1</a>]</sup></p> <p>Raghu Malhotra, division president, Middle East &amp; North Africa, MasterCard Worldwide said: “It is encouraging to see the positive trends in online and mobile shopping in Egypt. Consumers in Egypt are very aware of the possibilities the internet offers, and it is no surprise that it is increasingly being utilized for consumers’ needs, be it for purchasing everyday items or planning travels. Shopping via mobile phones is expected to increase by 30% in the coming months, as merchants make it increasingly simple and convenient to purchase items through mobile phones.”<br> </p> <p></p> <p></p> <p><a name="1"></a>[1] <i>Other websites were mentioned as online outlet of choice by less than 5% of respondents.&nbsp;</i></p> <p></p> <p></p> Attitude Towards Online Shopping<p>In terms of attitudes towards online shopping, 66% of consumers who shop online said that they tend to go to the same sites when they have used them before. Additionally, 60% of the respondents stated that it is easier to shop online than offline, 57% felt that online shopping gave them access to a greater selection and 53% indicated that shopping is a fun way to pass time online. However, 43% of consumers in Egypt still do not feel secure shopping online.</p> <p>Amongst the top factors impacting online shopping, respondents chose price/value of the items (83%), reputation of the website (82%), convenient payment methods (80%), promotional offers (79%) and secure payment facility offered by site (78%).</p> <p>In addition, 69% of consumers plan in advance about products or services they will shop for before going online. Consumers’ research is mostly done through general internet browsing (60%), exploring merchant websites (52%) and looking for online product reviews (50%). </p> Other Key Findings:<ul> <li><b>Cross-border Shopping: </b>The survey found that respondents spend 42% of their time on foreign retailers’ websites. The main categories for which respondents were willing to shop from overseas merchants were computer software (17%), supermarket/superstores (15%) and retailers for clothing &amp; accessories (14%). In contrast, the main barriers to cross-border shopping include concerns about hidden charges (47%) and being part of scams (44%).<br> </li> </ul> <ul> <li><b>Mobile Shopping: </b>In terms of mobile shopping trends, the survey indicates strong potential for growth in Egypt, as only 9% of individuals surveyed made purchases through their mobile phones in recent months. Apps (34%), music downloads (20%) and supermarket/superstores (18%) were the top three categories purchased by consumers in Egypt through their mobile phones.&nbsp;Among those who did not purchase through their mobile phone recently, an additional 30% of respondents are likely to do so in the coming months.<br> </li> <li><b>Ethical Spending:</b> The MasterCard survey also explored the reasons and channels for “responsible” purchasing. It found that more than 50% of individuals purchased items in the last 2-3 years because of one or more ethical reasons, like environmentally friendly items or if a percentage of the sale is donated to a good cause. Approximately 32% of individuals who purchased items because of ethical reasons did so online.</li> </ul> <p>The survey was conducted from 05 December 2011 to 06 January 2012 and reached 12,500 consumers from 25 markets<sup>[<a href="#2">1</a>]</sup> across APMEA.<i> The survey and its accompanying reports do not represent MasterCard financial performance.</i></p> <p><b><i>NOTE TO EDITORS: </i></b><i>More information and previously released MasterCard survey results can be found at <u><b><a href="http://www.masterintelligence.com">www.masterintelligence.com</a>.</b></u></i><br> </p> <p></p> <p></p> <p><a name="2"></a>[1] <i>The markets surveyed include </i><i>Australia, China, Hong Kong, Japan, U.A.E., Korea, India, Singapore, Thailand, South Africa, Malaysia, New Zealand, Taiwan, Philippines, Indonesia, Qatar, Vietnam, KSA, Egypt, Morocco, Oman, Kuwait, Lebanon, Nigeria and Kenya.</i></p> <p></p> <p></p> Index on Online Shopping<p>The MasterCard Index on Online Shopping targeted 500 respondents, aged 18-64 years old, per market. All respondents were part of the banked population, access the internet at least once a week and are representative in terms of age and gender of the online population in that market.</p> <p>The survey was conducted online between 5 December 2011 and 6 January 2012 in 25 countries, including: Australia, China, Hong Kong, Japan, U.A.E., Korea, India, Singapore, Thailand, South Africa, Malaysia, New Zealand, Taiwan, Philippines, Indonesia, Qatar, Vietnam, KSA, Egypt, Morocco, Oman, Kuwait, Lebanon, Nigeria and Kenya.<br> </p> <p>Please note that there is no 2010 data available for Vietnam, KSA, Egypt, Morocco, Oman, Kuwait, Lebanon, Nigeria and Kenya, as they were not part of the 2010 study. Please also note that there is no 2009 data available for Indonesia and Qatar, as they were not part of the 2009 study.</p> <p>The 2011 report included new sections - Shopping Through the Smart Phone; Cross-border Shopping and Ethical Spending.</p> MasterCard and its Suite of Research Properties Asia/Pacific, Middle East & Africa <p>The MasterCard Worldwide Index suite in Asia/Pacific, Middle East and Africa includes the long-running MasterCard Worldwide Index of Consumer Confidence, as well as the&nbsp;MasterCard Worldwide Index of Women’s Advancement, Online Shopping,&nbsp;Index of Financial Literacy, and the&nbsp;<a href="http://newsroom.mastercard.com/digital-press-kits/mastercard-global-destination-cities-index-2013/" target="_blank"><b>Index of Global Destination Cities</b></a>. In addition to the Indices, MasterCard’s research properties also include a range of consumer surveys including Ethical Spending&nbsp;and a series on&nbsp;Consumer Purchasing Priorities&nbsp;(covering&nbsp;Travel,&nbsp;Dining &amp; Entertainment, Education,&nbsp;Money Management,&nbsp;Luxury&nbsp;and General Shopping).</p> <p>MasterCard also regularly releases Insights reports providing analysis of business dynamics, financial policies and regulatory activities in the Asia/Pacific, Middle East and Africa region. Over 80 Insights reports have been produced since 2004.</p> <p>MasterCard has also released a series of four books on Asian consumer insights, authored by&nbsp;<a href="http://newsroom.mastercard.com/people/dyuwa/" target="_blank"><b>Dr. Yuwa Hedrick-Wong</b></a>, Global Economic Advisor for MasterCard Worldwide and published by John Wiley &amp; Sons.</p> About MasterCard<p><a href="http://www.mastercard.com/index.html" target="_blank"><b>MasterCard</b></a>&nbsp;(NYSE: MA),&nbsp;<a href="http://www.mastercard.com/" target="_blank"><b>www.mastercard.com</b></a>,<b>&nbsp;</b>is a technology company in the global payments industry. We operate&nbsp;the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter <a href="https://twitter.com/#!/MasterCardNews" target="_blank"><b>@MasterCardNews</b></a><b>,&nbsp;</b>join the discussion on the&nbsp;<a href="http://newsroom.mastercard.com/blog/" target="_blank"><b>Cashless Conversations Blog</b></a>&nbsp;and&nbsp;<a href="http://newsroom.mastercard.com/subscribe/" target="_blank"><b>subscribe</b></a>&nbsp;for the latest <a href="http://newsroom.mastercard.com/" target="_blank"><b>news</b></a>.</p> MasterCard’s Online Shopping Survey is an annual survey which serves as a benchmark that measures consumers’ propensity to shop online. The survey was conducted from 05 December 2011 to 06 January 2012 and reached 12,500 consumers from 25 markets[1] across APMEA.http://www1.mastercard.com/content/intelligence/en/research/press-release/2012/mobile-shopping-on-the-rise-in-egypt2012-04-25T16:00:00.000Z2012-04-25T16:00:00.000ZMobile Shopping On The Rise In The Kingdom Nadia Ejaz, Jandré Nieuwoudt46% of Saudi Shoppers Access Internet for Online Shopping: MasterCard Survey<p><b><i>Riyadh, KSA, 26 April 2012:</i></b> <b><a target="_blank" href="http://newsroom.mastercard.com/">MasterCard</a> (<a target="_blank" href="http://newsroom.mastercard.com/">http://newsroom.mastercard.com/</a></b>) today announced the results of its latest online shopping survey, which found that online shopping is growing increasingly popular in Saudi Arabia. Results of MasterCard’s survey on online shopping behavior revealed that 46% of Saudi shoppers access the internet for online shopping, and that online shopping in KSA is led by consumers within the age group of 18-24 years. The survey also found that shopping via mobile phones is increasing, with 26% of consumers surveyed planning to do so in the coming months.</p> <p>The survey found the greatest proportion of online spend is occurring on music download sites, with 64% of KSA respondents preferring to purchase music online rather than at traditional outlets. Other leading categories are computer software (57%), airlines (50%) and online products/services for gaming/virtual world (48%). It is worth noting that while music download leads in terms of the share of online spend versus offline spend, the results show that airlines lead in terms of absolute value of online purchases.</p> <p>On average, 49% of respondents who visit retailer websites when online shopping indicated that they visit luxury or high-end goods sites. The survey also found that the most popular online purchasing website for KSA respondents is Amazon (11%), followed by Souq (7%), cashU (6%) and eBay (6%)<sup>[<a href="#1">1</a>]</sup></p> <p>Raghu Malhotra, division president, Middle East &amp; North Africa, MasterCard Worldwide said: “It is encouraging to see the positive trends in online and mobile shopping in KSA. More consumers are going online for technology related products as well as day-to-day items and lifestyle purchases. MasterCard’s research on consumer behavior shows that today’s tech savvy shoppers are becoming more aware of the various online shopping options, and becoming more discerning in their decisions.”<br> </p> <p></p> <p></p> <p><a name="1"></a>[1]<i> Other websites were mentioned as online outlet of choice by less than 5% of respondents. &nbsp;</i></p> <p></p> <p></p> Attitude Towards Online Shopping<p>In terms of attitudes towards online shopping, 58% percent of consumers who shop online said that they tend to go to the same sites when they have used them before. Additionally, 55% of the respondents stated that it is easy to shop online, and 53% indicated that shopping is a fun way to pass time online. However, 42% of consumers in Saudi Arabia still do not feel secure shopping online.</p> <p>Amongst the top factors impacting online shopping, respondents chose reputation of the website (73%), secure payment facility offered by site (72%), price/value of the items (72%), speed of transaction (72%) and convenient payment methods (70%).</p> <p>In addition, more than 70% of consumers plan in advance about products or services they will shop for before going online. Consumers’ research is mostly done through general internet browsing (58%), exploring merchant websites (53%) and looking for online product reviews (50%). </p> Other Key Findings: <ul> <li><b>Cross-border Shopping: </b>The survey also found that respondents spend 48% of their time on foreign retailers’ websites. Respondents are most likely to purchase clothing/accessories (23%) and home applications/electronics (22%) from these foreign websites. In contrast, the main barriers to cross-border shopping were consumers’ perceptions that products are available locally (39%), their concern about the speed of delivery (38%) and their worries about the safety of payments (37%).</li> <li><b>Mobile Shopping: </b>In terms of mobile shopping trends, the survey indicates strong potential for growth in the Kingdom, as nearly 15% of individuals surveyed made purchases through their mobile phones in recent months. Apps (33%), toys &amp; gifts (22%) and music downloads (20%) were the top three categories purchased by consumers in KSA through their mobile phones.&nbsp;Among those who did not purchase through their mobile phone recently, an additional 26% of respondents are likely to do so in the coming months.<br> </li> <li><b>Ethical Spending: </b>The MasterCard survey also explored the reasons and channels for “responsible” purchasing. It found that approximately 50% of individuals purchased items in the last 2-3 years because of one or more ethical reasons, like environmentally friendly items or if a percentage of the sale is donated to a good cause. Approximately 40% of individuals who purchased items because of ethical reasons did so online.<b><br> </b></li> </ul> <p>The survey was conducted from 05 December 2011 to 06 January 2012 and reached 12,500 consumers from 25 markets<sup>[<a href="#2">1</a>]</sup> across APMEA.<i> The survey and its accompanying reports do not represent MasterCard financial performance.</i></p> <p><b><i>NOTE TO EDITORS: </i></b><i>More information and previously released MasterCard survey results can be found at<b> <u><a href="http://www.masterintelligence.com">www.masterintelligence.com</a>.</u></b></i><br> </p> <p></p> <p></p> <p><a name="2"></a>[1] <i>The markets surveyed include Australia, China, Hong Kong, Japan, U.A.E., Korea, India, Singapore, Thailand, South Africa, Malaysia, New Zealand, Taiwan, Philippines, Indonesia, Qatar, Vietnam, KSA, Egypt, Morocco, Oman, Kuwait, Lebanon, Nigeria and Kenya</i><i>.</i></p> <p></p> <p></p> Index on Online Shopping<p>The MasterCard Index on Online Shopping targeted 500 respondents, aged 18-64 years old, per market. All respondents were part of the banked population, access the internet at least once a week and are representative in terms of age and gender of the online population in that market.</p> <p>The survey was conducted online between 5 December 2011 and 6 January 2012 in 25 countries, including: Australia, China, Hong Kong, Japan, U.A.E., Korea, India, Singapore, Thailand, South Africa, Malaysia, New Zealand, Taiwan, Philippines, Indonesia, Qatar, Vietnam, KSA, Egypt, Morocco, Oman, Kuwait, Lebanon, Nigeria and Kenya.<br> </p> <p>Please note that there is no 2010 data available for Vietnam, KSA, Egypt, Morocco, Oman, Kuwait, Lebanon, Nigeria and Kenya, as they were not part of the 2010 study. Please also note that there is no 2009 data available for Indonesia and Qatar, as they were not part of the 2009 study.</p> <p>The 2011 report included new sections - Shopping Through the Smart Phone; Cross-border Shopping and Ethical Spending. </p> MasterCard and its Suite of Research Properties Asia/Pacific, Middle East & Africa <p>The MasterCard Worldwide Index suite in Asia/Pacific, Middle East and Africa includes the long-running MasterCard Worldwide Index of Consumer Confidence, as well as the&nbsp;MasterCard Worldwide Index of Women’s Advancement, Online Shopping,&nbsp;Index of Financial Literacy, and the&nbsp;<a target="_blank" href="http://newsroom.mastercard.com/digital-press-kits/mastercard-global-destination-cities-index-2012-2/"><b>Index of Global Destination Cities</b></a>. In addition to the Indices, MasterCard’s research properties also include a range of consumer surveys including Ethical Spending&nbsp;and a series on&nbsp;Consumer Purchasing Priorities&nbsp;(covering&nbsp;Travel,&nbsp;Dining &amp; Entertainment, Education,&nbsp;Money Management,&nbsp;Luxury&nbsp;and General Shopping).</p> <p>MasterCard also regularly releases Insights reports providing analysis of business dynamics, financial policies and regulatory activities in the Asia/Pacific, Middle East and Africa region. Over 80 Insights reports have been produced since 2004.</p> <p>MasterCard has also released a series of four books on Asian consumer insights, authored by&nbsp;<a target="_blank" href="http://newsroom.mastercard.com/people/dyuwa/"><b>Dr. Yuwa Hedrick-Wong</b></a>, Global Economic Advisor for MasterCard Worldwide and published by John Wiley &amp; Sons.</p> About MasterCard Worldwide<p><a href="http://www.mastercard.com/index.html" target="_blank"><b>MasterCard</b></a>&nbsp;(NYSE: MA),&nbsp;<a href="http://www.mastercard.com/" target="_blank"><b>www.mastercard.com</b></a>,<b>&nbsp;</b>is a technology company in the global payments industry. We operate&nbsp;the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter <a href="https://twitter.com/#!/MasterCardNews" target="_blank"><b>@MasterCardNews</b></a><b>,&nbsp;</b>join the discussion on the&nbsp;<a href="http://newsroom.mastercard.com/blog/" target="_blank"><b>Cashless Conversations Blog</b></a>&nbsp;and&nbsp;<a href="http://newsroom.mastercard.com/subscribe/" target="_blank"><b>subscribe</b></a>&nbsp;for the latest <a href="http://newsroom.mastercard.com/" target="_blank"><b>news</b></a>.</p> MasterCard’s Online Shopping Survey is an annual survey which serves as a benchmark that measures consumers’ propensity to shop online. The survey was conducted from 05 December 2011 to 06 January 2012 and reached 12,500 consumers from 25 markets[1] across APMEA.http://www1.mastercard.com/content/intelligence/en/research/press-release/2012/mobile-shopping-on-the-rise-in-the-kingdom2012-04-25T16:00:00.000Z2012-04-25T16:00:00.000ZOnline And Mobile Shopping On The Rise In The UAE Nadia Ejaz, Jandré Nieuwoudt42% of UAE Shoppers Access the Internet for Online Shopping While 12% Turn to Mobile Shopping: MasterCard Survey<p><b><i>Dubai, 26 April 2012:</i></b> Online shopping is growing increasingly popular in the UAE, according to the results of a recent <a href="http://newsroom.mastercard.com/asia-pacific/" target="_blank">MasterCard</a> survey. Results of MasterCard’s survey on online shopping behavior revealed that 42% of UAE shoppers accessed the internet for online shopping in 2011; up from 33% in 2010. The survey also found that shopping via mobile phones is increasing, with 15% of consumers surveyed planning to do so in the coming months.</p> <p>The survey found the greatest proportion of online spend is occurring on airline sites, with 78% of UAE respondents preferring to purchase tickets online rather than at traditional outlets. Other leading categories are apps (76%), coupon/deal sites (68%) and music download sites (64%).</p> <p>On average, 33% of respondents who visit retailer websites when online shopping indicated that they visit luxury or high-end goods sites. The survey also found that the most popular online purchasing website for UAE&nbsp; respondents is Emirates Airlines (10%), followed by Cobone (8%)<sup>[<a href="#1">1</a>]</sup>.</p> <p>Raghu Malhotra, division president, Middle East &amp; North Africa, MasterCard Worldwide said: “The UAE is undoubtedly the retail hub for the Middle East and it is not surprising that the country has one of the fastest rates of adoption when it comes to innovative trends such as online and mobile shopping. It is encouraging to note that UAE consumers are increasingly looking to shop online in order to capitalize on the efficiency, safety and convenience of online shopping channels.”<br> </p> <p></p> <p></p> <p><a name="1"></a>[1]<i> Other websites were mentioned as online outlet of choice by less than 5% of respondents.&nbsp;</i></p> <p></p> <p></p> Attitude Towards Online Shopping<p>In terms of attitudes towards online shopping, 65% of respondents indicated that they prefer a hotline for enquiries when shopping online. Additionally, 62% of consumers who shop online said that they tend to read online reviews of products before purchasing, and 62% of consumers who shop online said that they tend to go to the same sites when they have used them before. However, 43% of consumers in the UAE still do not feel secure shopping online.</p> <p>Amongst the top factors impacting online shopping, respondents chose price/value of the items (85%), secure payment facility offered by site (85%), convenient payment methods (82%), reputation of the website (81%) and website being user-friendly (79%).</p> <p>In addition, 79% of consumers plan in advance about products or services they will shop for before going online. Consumers’ research is mostly done through general internet browsing (67%), exploring merchant websites (58%) and talking to friends or family members (43%). </p> Other Key Findings: <ul> <li><b>Cross-border Shopping: </b>The survey also found that respondents spend 32% of their time on foreign retailers’ websites. Respondents are most likely to purchase airline tickets (26%) and clothing/accessories (11%) from these foreign websites. In contrast, the main barriers to cross-border shopping were consumers’ perceptions that products are available locally (48%), buying locally is more convenient (45%) and that buying locally is cheaper (45%).&nbsp;</li> <li><b>Mobile Shopping: </b>In terms of mobile shopping trends, the survey indicates strong potential for growth in the UAE, as 12% of individuals surveyed made purchases through their mobile phones in recent months. Apps (36%), cinema (24%) and airline (23%) were the top three categories purchased by consumers in the UAE through their mobile phones. Among those who did not purchase through their mobile phones recently, an additional 15% of respondents are likely to do so in the coming months.</li> <li><b>Ethical Spending: </b>The MasterCard survey also explored the reasons and channels for “responsible” purchasing. It found that approximately 50% of individuals purchased items in the last 2-3 years because of one or more ethical reasons, like products based on fair trade principals or if products are environmentally friendly. Approximately 35% of individuals who purchased items because of ethical reasons did so online.<b><br> </b></li> </ul> <p>The survey was conducted from 05 December 2011 to 06 January 2012 and reached 12,500 consumers from 25 markets<sup>[<a href="#2">1</a>]</sup> across APMEA.<i> The survey and its accompanying reports do not represent MasterCard financial performance.</i></p> <p><b><i>NOTE TO EDITORS: </i></b><i>More information and previously released MasterCard survey results can be found at <u><a href="http://www.masterintelligence.com"><b>www.masterintelligence.com</b></a></u></i>.<br> </p> <p></p> <p></p> <p><a name="2"></a>[1] <i>The markets surveyed include Australia, China, Hong Kong, Japan, U.A.E., Korea, India, Singapore, Thailand, South Africa, Malaysia, New Zealand, Taiwan, Philippines, Indonesia, Qatar, Vietnam, KSA, Egypt, Morocco, Oman, Kuwait, Lebanon, Nigeria and Kenya</i><i>.</i></p> <p></p> <p></p> Index on Online Shopping<p>The MasterCard Index on Online Shopping targeted 500 respondents, aged 18-64 years old, per market. All respondents were part of the banked population, access the internet at least once a week and are representative in terms of age and gender of the online population in that market.</p> <p>The survey was conducted online between 5 December 2011 and 6 January 2012 in 25 countries, including: Australia, China, Hong Kong, Japan, U.A.E., Korea, India, Singapore, Thailand, South Africa, Malaysia, New Zealand, Taiwan, Philippines, Indonesia, Qatar, Vietnam, KSA, Egypt, Morocco, Oman, Kuwait, Lebanon, Nigeria and Kenya.<br> </p> <p>Please note that there is no 2010 data available for Vietnam, KSA, Egypt, Morocco, Oman, Kuwait, Lebanon, Nigeria and Kenya, as they were not part of the 2010 study. Please also note that there is no 2009 data available for Indonesia and Qatar, as they were not part of the 2009 study.</p> <p>The 2011 report included new sections - Shopping Through the Smart Phone; Cross-border Shopping and Ethical Spending. </p> MasterCard and its Suite of Research Properties Asia/Pacific, Middle East & Africa <p>The MasterCard Worldwide Index suite in Asia/Pacific, Middle East and Africa includes the long-running MasterCard Worldwide Index of Consumer Confidence, as well as the&nbsp;MasterCard Worldwide Index of Women’s Advancement, Online Shopping,&nbsp;Index of Financial Literacy, and the&nbsp;<a href="http://newsroom.mastercard.com/digital-press-kits/mastercard-global-destination-cities-index-2013/" target="_blank"><b>Index of Global Destination Cities</b></a>. In addition to the Indices, MasterCard’s research properties also include a range of consumer surveys including Ethical Spending&nbsp;and a series on&nbsp;Consumer Purchasing Priorities&nbsp;(covering&nbsp;Travel,&nbsp;Dining &amp; Entertainment, Education,&nbsp;Money Management,&nbsp;Luxury&nbsp;and General Shopping).</p> <p>MasterCard also regularly releases Insights reports providing analysis of business dynamics, financial policies and regulatory activities in the Asia/Pacific, Middle East and Africa region. Over 80 Insights reports have been produced since 2004.</p> <p>MasterCard has also released a series of four books on Asian consumer insights, authored by&nbsp;<a href="http://newsroom.mastercard.com/people/dyuwa/" target="_blank"><b>Dr. Yuwa Hedrick-Wong</b></a>, Global Economic Advisor for MasterCard Worldwide and published by John Wiley &amp; Sons.</p> About MasterCard<p><a href="http://www.mastercard.com/index.html" target="_blank"><b>MasterCard</b></a>&nbsp;(NYSE: MA),&nbsp;<a href="http://www.mastercard.com/" target="_blank"><b>www.mastercard.com</b></a>,<b>&nbsp;</b>is a technology company in the global payments industry. We operate&nbsp;the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter <a href="https://twitter.com/#!/MasterCardNews" target="_blank"><b>@MasterCardNews</b></a><b>,&nbsp;</b>join the discussion on the&nbsp;<a href="http://newsroom.mastercard.com/blog/" target="_blank"><b>Cashless Conversations Blog</b></a>&nbsp;and&nbsp;<a href="http://newsroom.mastercard.com/subscribe/" target="_blank"><b>subscribe</b></a>&nbsp;for the latest <a href="http://newsroom.mastercard.com/" target="_blank"><b>news</b></a>.</p> MasterCard’s Online Shopping Survey is an annual survey which serves as a benchmark that measures consumers’ propensity to shop online. The survey was conducted online between 5 December 2011 and 6 January 2012 in 25 countries.http://www1.mastercard.com/content/intelligence/en/research/press-release/2012/online-and-mobile-shopping-on-the-rise-in-the-uae2012-04-25T16:00:00.000Z2012-04-25T16:00:00.000ZHigh Levels of Satisfaction Among Online Shoppers in Oman Nadia Ejaz, Jandré Nieuwoudt24% of Consumers in Oman Have Made an Online Purchase in Recent Months: MasterCard Survey<p><b><i>Muscat, Oman, 26 April 2012:</i></b> There is significant potential for online shopping growth in Oman, according to the results of a recent <b><a href="http://newsroom.mastercard.com/asia-pacific/" target="_blank">MasterCard</a> </b>survey. Results of MasterCard’s survey on online shopping behavior revealed that 25% of consumers in Oman access the internet for online shopping, and that online shopping in Oman is led by consumers within the age group of 45-49 years.</p> <p>The survey found the greatest proportion of online spend (98%) is occurring on coupon/deal sites. Other leading categories are apps (78%), airlines (69%) and hotels (61%). It is worth noting that while coupon/deal sites lead in terms of the share of online spend versus offline spend, the results show that airlines lead in terms of absolute value of online purchases.</p> <p>On average, 35% of respondents who visit retailer websites when online shopping indicated that they visit luxury or high-end goods sites.</p> <p>Safdar Khan, market manager, Qatar, Oman and Kuwait, MasterCard Worldwide said: “It is very interesting to see that consumers aged 45 to 49 are leading the online shopping trend in Oman, indicating that consumers across the board are growing increasingly comfortable with technology and online shopping. We are also pleased to note that consumers are satisfied with their experiences of online shopping overall, reflecting positively on the merchant offerings in the online shopping segment.”</p> Attitude Towards Online Shopping<p>In terms of attitudes towards online shopping, 48% percent of consumers who shop online said that they prefer to have a hotline for enquiries when shopping online. Additionally, 47% of the respondents stated that it is easy to shop online, and 47% also indicated that they tend to visit the same sites once they have used them before. However, 37% of consumers in Oman still do not feel secure shopping online.</p> <p>Amongst the top factors impacting online shopping, respondents chose secure payment facility offered by site (88%), reputation of the website (84%), price/value of the items (82%), speed of transaction (80%) and convenient payment methods (80%).</p> <p>In addition, 80% of consumers plan in advance about products or services they will shop for before going online. Consumers’ research is mostly done through exploring merchant websites (66%), general internet browsing (65%), and talking to friends or family members (53%). </p> Other Key Findings: <ul> <li><b>Cross-border Shopping: </b>The survey also found that respondents spend 45% of their time on foreign retailers’ websites. Respondents are most likely to purchase airline tickets (29%) and hotel bookings (22%) from these foreign websites. In contrast, the main barriers to cross-border shopping were consumers’ perceptions that products are available locally (47%), their concern about the safety of their personal information (38%) and their worries about hidden charges (31%).</li> <li><b>Mobile Shopping: </b>In terms of mobile shopping trends, the survey indicates strong potential for growth in Oman, as only 3% of individuals surveyed made purchases through their mobile phones in recent months. Cinemas (33%), music downloads (25%) and apps (25%) were the top three categories purchased by consumers in Oman through their mobile phones.&nbsp;Among those who did not purchase through their mobile phone recently, an additional 3% of respondents are likely to do so in the coming months.<br> </li> <li><b>Ethical Spending: </b>The MasterCard survey also explored the reasons and channels for “responsible” purchasing. It found that approximately 50% of individuals purchased items in the last 2-3 years because of one or more ethical reasons, like environmentally friendly items or if a percentage of the sale is donated to a good cause.<b><br> </b></li> </ul> <p>The survey was conducted from 05 December 2011 to 06 January 2012 and reached 12,500 consumers from 25 markets<sup>[<a href="#1">1</a>]</sup> across APMEA.<i> The survey and its accompanying reports do not represent MasterCard financial performance.</i></p> <p><b><i>NOTE TO EDITORS: </i></b><i>More information and previously released MasterCard survey results can be found at <u><b><a href="http://www.masterintelligence.com">www.masterintelligence.com</a>.</b></u></i><br> </p> <p></p> <p></p> <p><a name="1"></a>[1] <i>The markets surveyed include Australia, China, Hong Kong, Japan, U.A.E., Korea, India, Singapore, Thailand, South Africa, Malaysia, New Zealand, Taiwan, Philippines, Indonesia, Qatar, Vietnam, KSA, Egypt, Morocco, Oman, Kuwait, Lebanon, Nigeria and Kenya</i><i>.</i></p> <p></p> <p></p> Index on Online Shopping<p>The MasterCard Index on Online Shopping targeted 500 respondents, aged 18-64 years old, per market. All respondents were part of the banked population, access the internet at least once a week and are representative in terms of age and gender of the online population in that market.</p> <p>The survey was conducted online between 5 December 2011 and 6 January 2012 in 25 countries, including: Australia, China, Hong Kong, Japan, U.A.E., Korea, India, Singapore, Thailand, South Africa, Malaysia, New Zealand, Taiwan, Philippines, Indonesia, Qatar, Vietnam, KSA, Egypt, Morocco, Oman, Kuwait, Lebanon, Nigeria and Kenya.<br> </p> <p>Please note that there is no 2010 data available for Vietnam, KSA, Egypt, Morocco, Oman, Kuwait, Lebanon, Nigeria and Kenya, as they were not part of the 2010 study. Please also note that there is no 2009 data available for Indonesia and Qatar, as they were not part of the 2009 study.</p> <p>The 2011 report included new sections - Shopping Through the Smart Phone; Cross-border Shopping and Ethical Spending. </p> MasterCard and its Suite of Research Properties Asia/Pacific, Middle East & Africa <p>The MasterCard Worldwide Index suite in Asia/Pacific, Middle East and Africa includes the long-running MasterCard Worldwide Index of Consumer Confidence, as well as the&nbsp;MasterCard Worldwide Index of Women’s Advancement, Online Shopping,&nbsp;Index of Financial Literacy, and the&nbsp;<a target="_blank" href="http://newsroom.mastercard.com/digital-press-kits/mastercard-global-destination-cities-index-2012-2/"><b>Index of Global Destination Cities</b></a>. In addition to the Indices, MasterCard’s research properties also include a range of consumer surveys including Ethical Spending&nbsp;and a series on&nbsp;Consumer Purchasing Priorities&nbsp;(covering&nbsp;Travel,&nbsp;Dining &amp; Entertainment, Education,&nbsp;Money Management,&nbsp;Luxury&nbsp;and General Shopping).</p> <p>MasterCard also regularly releases Insights reports providing analysis of business dynamics, financial policies and regulatory activities in the Asia/Pacific, Middle East and Africa region. Over 80 Insights reports have been produced since 2004.</p> <p>MasterCard has also released a series of four books on Asian consumer insights, authored by&nbsp;<a target="_blank" href="http://newsroom.mastercard.com/people/dyuwa/"><b>Dr. Yuwa Hedrick-Wong</b></a>, Global Economic Advisor for MasterCard Worldwide and published by John Wiley &amp; Sons.</p> About MasterCard<p><a href="http://www.mastercard.com/index.html" target="_blank"><b>MasterCard</b></a>&nbsp;(NYSE: MA),&nbsp;<a href="http://www.mastercard.com/" target="_blank"><b>www.mastercard.com</b></a>,<b>&nbsp;</b>is a technology company in the global payments industry. We operate&nbsp;the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter <a href="https://twitter.com/#!/MasterCardNews" target="_blank"><b>@MasterCardNews</b></a><b>,&nbsp;</b>join the discussion on the&nbsp;<a href="http://newsroom.mastercard.com/blog/" target="_blank"><b>Cashless Conversations Blog</b></a>&nbsp;and&nbsp;<a href="http://newsroom.mastercard.com/subscribe/" target="_blank"><b>subscribe</b></a>&nbsp;for the latest <a href="http://newsroom.mastercard.com/" target="_blank"><b>news</b></a>.</p> MasterCard’s Online Shopping Survey is an annual survey which serves as a benchmark that measures consumers’ propensity to shop online. The survey was conducted from 05 December 2011 to 06 January 2012 and reached 12,500 consumers from 25 markets[1] across APMEA.http://www1.mastercard.com/content/intelligence/en/research/press-release/2012/high-levels-of-satisfaction-among-online-shoppers-in-oman02012-04-25T16:00:00.000Z2012-04-25T16:00:00.000ZMobile Shopping On The Rise in Kuwait Nadia Ejaz, Jandré Nieuwoudt47% of Shoppers in Kuwait Have Made an Online Purchase in Recent Months: MasterCard Survey<p><b><i>Kuwait City, 26 April 2012:</i></b> Online shopping is important to consumers in Kuwait, according to the results of a recent<b> <a href="http://newsroom.mastercard.com/asia-pacific/" target="_blank">MasterCard</a></b> survey. Results of MasterCard’s survey on online shopping behavior revealed 47% of respondents in Kuwait have made an online purchase in recent months, and that online shopping is led by consumers within the age group of 25-34 years. The survey also found that shopping via mobile phones is increasingly popular, with 23% of consumers surveyed having made a purchase through their mobile phones in recent months.</p> <p>The survey found the greatest proportion of online spend (65%) is occurring on coupon/deal websites. Other leading categories are airlines (61%), online products/services for gaming/virtual world (60%) and computer software (59%). It is worth noting that while group/deal sites purchases lead in terms of the share of online spend, airlines lead in terms of absolute value of online purchases.</p> <p>On average, 69% of respondents who visit retailer websites when online shopping visit luxury or high-end goods sites.<br> <b></b></p> <p>Safdar Khan, market manager, Qatar, Oman and Kuwait, MasterCard Worldwide said: “It is encouraging to see the positive trends in online and mobile shopping in Kuwait. The MasterCard survey found that nearly three quarters of the respondents have access to the internet through their mobile phones, and that almost a quarter of respondents have made purchases via their mobile phones in recent months. This high level of internet mobility is a good indication of the interest and access consumers in Kuwait have when it comes to online shopping. It also presents significant opportunities for merchants focused on expanding their online presence.”</p> Attitude Towards Online Shopping<p>In terms of attitudes towards online shopping, 67% percent of consumers who shop online said that they tend to go to the same sites when they have used them before. Additionally, 68% of the respondents stated they prefer a hotline for enquiries when shopping online and 63% indicated that shopping is a fun way to pass time online. However, 61% of consumers in Kuwait still do not feel secure shopping online.</p> <p>Amongst the top factors impacting online shopping, respondents chose convenient payment methods (77%), websites being user-friendly (77%), secure payment facilities offered by site (76%) and price/value of items (76%).&nbsp;</p> <p>In addition, 55% of consumers plan in advance about products or services they will shop for before going online. Consumers’ research is mostly done through general internet browsing (55%), exploring merchant websites (35%) and talking to friends or family members (33%). </p> Other Key Findings: <ul> <li><b>Cross-border Shopping: </b>The survey found that respondents spend 57% of their time on foreign retailers’ websites. The main categories for which respondents were willing to shop from overseas merchants were airlines (39%), cinemas (19%) and hotels (17%). In contrast, the main barriers to cross-border shopping were consumers’ perceptions that buying locally is more convenient (43%) and that buying locally is cheaper (40%).<br> </li> <li><b>Mobile Shopping: </b>In terms of mobile shopping trends, the survey indicates strong potential for growth in Kuwait, as 23% of individuals surveyed made purchases through their mobile phones in recent months. Airline tickets (26%), clothing &amp; accessories (18%) and hotel bookings (15%) were the top three categories purchased.&nbsp;Among those who did not purchase through their mobile phone recently, an additional 15% of respondents are likely to do so in the coming months.<br> </li> <li><b>Ethical Spending: </b>The MasterCard survey also explored the reasons and channels for “responsible” purchasing. It found that more than 30% of individuals purchased items in the last 2-3 years because of one or more ethical reasons, like environmentally friendly items or if a percentage of the sale is donated to a good cause. Approximately 45% of individuals who purchased items because of ethical reasons did so online.</li> </ul> <p>The survey was conducted from 05 December 2011 to 06 January 2012 and reached 12,500 consumers from 25 markets<sup>[<a href="#1">1</a>]</sup> across APMEA.<i> The survey and its accompanying reports do not represent MasterCard financial performance.</i></p> <p><b><i>NOTE TO EDITORS: </i></b><i>More information and previously released MasterCard survey results can be found at <u><b><a href="http://www.masterintelligence.com">www.masterintelligence.com</a>.</b></u></i><br> </p> <p></p> <p></p> <p><a name="1"></a>[1] <i>The markets surveyed include </i><i>Australia, China, Hong Kong, Japan, U.A.E., Korea, India, Singapore, Thailand, South Africa, Malaysia, New Zealand, Taiwan, Philippines, Indonesia, Qatar, Vietnam, KSA, Egypt, Morocco, Oman, Kuwait, Lebanon, Nigeria and Kenya.</i></p> <p></p> <p></p> Index on Online Shopping<p>The MasterCard Index on Online Shopping targeted 500 respondents, aged 18-64 years old, per market. All respondents were part of the banked population, access the internet at least once a week and are representative in terms of age and gender of the online population in that market.</p> <p>The survey was conducted online between 5 December 2011 and 6 January 2012 in 25 countries, including: Australia, China, Hong Kong, Japan, U.A.E., Korea, India, Singapore, Thailand, South Africa, Malaysia, New Zealand, Taiwan, Philippines, Indonesia, Qatar, Vietnam, KSA, Egypt, Morocco, Oman, Kuwait, Lebanon, Nigeria and Kenya.<br> </p> <p>Please note that there is no 2010 data available for Vietnam, KSA, Egypt, Morocco, Oman, Kuwait, Lebanon, Nigeria and Kenya, as they were not part of the 2010 study. Please also note that there is no 2009 data available for Indonesia and Qatar, as they were not part of the 2009 study.</p> <p>The 2011 report included new sections - Shopping Through the Smart Phone; Cross-border Shopping and Ethical Spending. </p> MasterCard and its Suite of Research Properties Asia/Pacific, Middle East & Africa <p>The MasterCard Worldwide Index suite in Asia/Pacific, Middle East and Africa includes the long-running MasterCard Worldwide Index of Consumer Confidence, as well as the&nbsp;MasterCard Worldwide Index of Women’s Advancement, Online Shopping,&nbsp;Index of Financial Literacy, and the&nbsp;<a href="http://newsroom.mastercard.com/digital-press-kits/mastercard-global-destination-cities-index-2013/" target="_blank"><b>Index of Global Destination Cities</b></a>. In addition to the Indices, MasterCard’s research properties also include a range of consumer surveys including Ethical Spending&nbsp;and a series on&nbsp;Consumer Purchasing Priorities&nbsp;(covering&nbsp;Travel,&nbsp;Dining &amp; Entertainment, Education,&nbsp;Money Management,&nbsp;Luxury&nbsp;and General Shopping).</p> <p>MasterCard also regularly releases Insights reports providing analysis of business dynamics, financial policies and regulatory activities in the Asia/Pacific, Middle East and Africa region. Over 80 Insights reports have been produced since 2004.</p> <p>MasterCard has also released a series of four books on Asian consumer insights, authored by&nbsp;<a href="http://newsroom.mastercard.com/people/dyuwa/" target="_blank"><b>Dr. Yuwa Hedrick-Wong</b></a>, Global Economic Advisor for MasterCard Worldwide and published by John Wiley &amp; Sons.</p> About MasterCard<p><a href="http://www.mastercard.com/index.html" target="_blank"><b>MasterCard</b></a>&nbsp;(NYSE: MA),&nbsp;<a href="http://www.mastercard.com/" target="_blank"><b>www.mastercard.com</b></a>,<b>&nbsp;</b>is a technology company in the global payments industry. We operate&nbsp;the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter <a href="https://twitter.com/#!/MasterCardNews" target="_blank"><b>@MasterCardNews</b></a><b>,&nbsp;</b>join the discussion on the&nbsp;<a href="http://newsroom.mastercard.com/blog/" target="_blank"><b>Cashless Conversations Blog</b></a>&nbsp;and&nbsp;<a href="http://newsroom.mastercard.com/subscribe/" target="_blank"><b>subscribe</b></a>&nbsp;for the latest <a href="http://newsroom.mastercard.com/" target="_blank"><b>news</b></a>.</p> MasterCard’s Online Shopping Survey is an annual survey which serves as a benchmark that measures consumers’ propensity to shop online. The survey was conducted from 05 December 2011 to 06 January 2012 and reached 12,500 consumers from 25 markets across APMEA.http://www1.mastercard.com/content/intelligence/en/research/press-release/2012/mobile-shopping-on-the-rise-in-kuwait2012-04-25T16:00:00.000Z2012-04-25T16:00:00.000ZMobile Shopping on the Rise in Lebanon Nadia Ejaz, Jandré Nieuwoudt31% Of Consumers In Lebanon Have Made An Online Purchase in Recent Months: MasterCard Survey<p><b><i>Beirut, 26 April 2012:</i></b> Online shopping has significant potential for growth in Lebanon, according to the results of a recent <a href="http://newsroom.mastercard.com/asia-pacific/" target="_blank"><b>MasterCard</b></a> survey. Results of MasterCard’s survey on online shopping behavior revealed that 31% of respondents in Lebanon have made an online purchase recently, and that this trend is led by consumers within the age groups of 25-34 and 35-44 years. The survey also found that shopping via mobile phones is increasingly popular, with 14% of consumers surveyed having made a purchase through their mobile phones in recent months.</p> <p>The survey found that the greatest proportion (100%) of online vs. offline spend is occurring on coupon/deal websites. Other leading categories are music download sites (77%), airlines (68%) and apps (68%). It is worth noting that while coupon/deal site purchases lead in terms of the share of online spend, the results show that airlines lead in terms of absolute value of online purchases.</p> <p>On average, 71% of respondents who visit retailer websites when shopping online indicated that they visit luxury or high-end goods sites.</p> <p>Raghu Malhotra, division president, Middle East &amp; North Africa, MasterCard Worldwide said: “Online and mobile shopping is an emerging trend in Lebanon, and we see merchants taking this opportunity to develop customized offerings for consumers that cater to their evolving lifestyle needs. This is particularly true for coupon and deal websites, as consumers’ strong interest in these sites continues to gather momentum in Lebanon.”</p> Attitude Towards Online Shopping<p>In terms of attitudes towards online shopping, 43% of respondents in Lebanon indicated that they prefer a hotline for enquiries when shopping online. Additionally, 42% tend to go to the same online shopping sites if they have used them before, and 42% indicated that shopping online is easier than shopping via offline catalogue and telephone. However, 42% of consumers in Lebanon still do not feel secure shopping online.</p> <p>Amongst the top factors impacting online shopping, respondents chose speed of transactions (58%), reputation of website (57%), convenient payment methods (57%) and price/value of items (56%).&nbsp;</p> <p>In addition, 54% of consumers in Lebanon plan in advance about products or services they will shop for before going online. Consumers’ research is mostly done through general internet browsing (55%), exploring merchant websites (39%) and browsing in stores to test the product (33%). </p> Other Key Findings:<ul> <li><b>Cross-border Shopping: </b>The survey also found that respondents spend 61% of their time on foreign retailers’ websites. The most popular categories for cross-border online shopping were airlines (25%), retailers for clothing and accessories (19%) and travel websites (16%). In contrast, the main barriers to cross-border shopping were consumers’ perceptions that buying locally is more convenient (31%) and that buying locally is cheaper (28%).<br> </li> <li><b>Mobile Shopping: </b>In terms of mobile shopping trends, the survey indicates strong potential for growth in Lebanon, as nearly 14% of individuals surveyed made purchases through their mobile phones in recent months. Apps (23%), cinemas (17%) and travel bookings (12%) were the top three categories purchased by consumers in Lebanon through their mobile phones.&nbsp;Among those who did not purchase through their mobile phone recently, an additional 13% of respondents are likely to do so in the coming months.</li> <li><b>Ethical Spending: </b><b></b>The MasterCard survey also explored the reasons and channels for “responsible” purchasing. It found that more than 30% of individuals purchased items in the last 2-3 years because of one or more ethical reasons, like environmentally friendly items or if a percentage of the sale is donated to a good cause. Approximately 40% of individuals who purchased items because of ethical reasons did so online.</li> </ul> <p>The survey was conducted from 05 December 2011 to 06 January 2012 and reached 12,500 consumers from 25 markets<sup>[<a href="#1">1</a>]</sup> across APMEA.<i> The survey and its accompanying reports do not represent MasterCard financial performance.</i></p> <p><b><i>NOTE TO EDITORS: </i></b><i>More information and previously released MasterCard survey results can be found at <u><b><a href="http://www.masterintelligence.com">www.masterintelligence.com</a>.</b><b></b></u></i></p> <p><a name="1"></a>[1] <i>The markets surveyed include </i><i>Australia, China, Hong Kong, Japan, U.A.E., Korea, India, Singapore, Thailand, South Africa, Malaysia, New Zealand, Taiwan, Philippines, Indonesia, Qatar, Vietnam, KSA, Egypt, Morocco, Oman, Kuwait, Lebanon, Nigeria and Kenya.</i></p> <p></p> <p></p> <p></p> Index on Online Shopping<p>The MasterCard Index on Online Shopping targeted 500 respondents, aged 18-64 years old, per market. All respondents were part of the banked population, access the internet at least once a week and are representative in terms of age and gender of the online population in that market.</p> <p>The survey was conducted online between 5 December 2011 and 6 January 2012 in 25 countries, including: Australia, China, Hong Kong, Japan, U.A.E., Korea, India, Singapore, Thailand, South Africa, Malaysia, New Zealand, Taiwan, Philippines, Indonesia, Qatar, Vietnam, KSA, Egypt, Morocco, Oman, Kuwait, Lebanon, Nigeria and Kenya.<br> </p> <p>Please note that there is no 2010 data available for Vietnam, KSA, Egypt, Morocco, Oman, Kuwait, Lebanon, Nigeria and Kenya, as they were not part of the 2010 study. Please also note that there is no 2009 data available for Indonesia and Qatar, as they were not part of the 2009 study.</p> <p>The 2011 report included new sections - Shopping Through the Smart Phone; Cross-border Shopping and Ethical Spending. </p> MasterCard and its Suite of Research Properties Asia/Pacific, Middle East & Africa <p>The MasterCard Worldwide Index suite in Asia/Pacific, Middle East and Africa includes the long-running MasterCard Worldwide Index of Consumer Confidence, as well as the&nbsp;MasterCard Worldwide Index of Women’s Advancement, Online Shopping,&nbsp;Index of Financial Literacy, and the&nbsp;<a href="http://newsroom.mastercard.com/digital-press-kits/mastercard-global-destination-cities-index-2013/" target="_blank"><b>Index of Global Destination Cities</b></a>. In addition to the Indices, MasterCard’s research properties also include a range of consumer surveys including Ethical Spending&nbsp;and a series on&nbsp;Consumer Purchasing Priorities&nbsp;(covering&nbsp;Travel,&nbsp;Dining &amp; Entertainment, Education,&nbsp;Money Management,&nbsp;Luxury&nbsp;and General Shopping).</p> <p>MasterCard also regularly releases Insights reports providing analysis of business dynamics, financial policies and regulatory activities in the Asia/Pacific, Middle East and Africa region. Over 80 Insights reports have been produced since 2004.</p> <p>MasterCard has also released a series of four books on Asian consumer insights, authored by&nbsp;<a href="http://newsroom.mastercard.com/people/dyuwa/" target="_blank"><b>Dr. Yuwa Hedrick-Wong</b></a>, Global Economic Advisor for MasterCard Worldwide and published by John Wiley &amp; Sons.</p> About MasterCard<p><a href="http://www.mastercard.com/index.html" target="_blank"><b>MasterCard</b></a>&nbsp;(NYSE: MA),&nbsp;<a href="http://www.mastercard.com/" target="_blank"><b>www.mastercard.com</b></a>,<b>&nbsp;</b>is a technology company in the global payments industry. We operate&nbsp;the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter <a href="https://twitter.com/#!/MasterCardNews" target="_blank"><b>@MasterCardNews</b></a><b>,&nbsp;</b>join the discussion on the&nbsp;<a href="http://newsroom.mastercard.com/blog/" target="_blank"><b>Cashless Conversations Blog</b></a>&nbsp;and&nbsp;<a href="http://newsroom.mastercard.com/subscribe/" target="_blank"><b>subscribe</b></a>&nbsp;for the latest <a href="http://newsroom.mastercard.com/" target="_blank"><b>news</b></a>.</p> MasterCard’s Online Shopping Survey is an annual survey which serves as a benchmark that measures consumers’ propensity to shop online. The survey was conducted from 05 December 2011 to 06 January 2012 and reached 12,500 consumers from 25 markets[1] across APMEA.http://www1.mastercard.com/content/intelligence/en/research/press-release/2012/mobile-shopping-on-the-rise-in-lebanon2012-04-25T16:00:00.000Z2012-04-25T16:00:00.000ZMobile Shopping on the Rise in Qatar 49% of Shoppers in Qatar Access Internet for Online Shopping: MasterCard Survey<p><b><i>Doha, Qatar, 26 April 2012:</i></b> Online shopping is growing increasingly popular in Qatar, according to the results of a recent <a href="http://newsroom.mastercard.com/asia-pacific/" target="_blank"><b>MasterCard</b></a> survey. Results of MasterCard’s survey on online shopping behavior revealed that 49% of shoppers in Qatar access the internet for online shopping, being led by consumers within the age group of 45-49 years. The survey also found that shopping via mobile phones is increasing, with 11% of consumers surveyed planning to do so in the coming months.</p> <p>The survey found the greatest proportion of online spend is occurring on airline sites, with 70% of respondents in Qatar preferring to purchase airline tickets online rather than at traditional outlets. Other leading categories are music downloads (69%), tickets for music concerts/performing arts (66%) and medicine/pharmaceuticals (64%).</p> <p>On average, 34% of respondents who visit retailer websites when shopping online indicated that they visit luxury or high-end goods sites.</p> <p>Safdar Khan, market manager, Qatar, Oman and Kuwait, MasterCard Worldwide said: “It is encouraging to see the positive trends in online and mobile shopping in Qatar. More consumers are going online to download music, to buy medicines or to plan their holidays. Our research shows that consumers are comfortable making sizeable purchases like airline tickets from their computers or mobile phones, and we believe that this is a great opportunity for banks and merchants to tap into this segment and offer consumers more value-added benefits.”</p> Attitude Towards Online Shopping<p>In terms of attitudes towards online shopping, 71% of consumers who shop online said that they tend to read and consider online reviews of products before purchasing. Additionally, 62% of the respondents stated they prefer a hotline for enquiries when shopping online, and 61% indicated that online shopping is easy. However, 48% of consumers in Qatar still do not feel secure shopping online.</p> <p>Amongst the top factors impacting online shopping, respondents chose secure payment facility offered by site (88%), price/value of the items (88%), convenient payment methods (87%) and speed of transaction (84%).</p> Other Key Findings: <ul> <li><b>Cross-border Shopping: </b>The survey also found that respondents spend 54% of their time on foreign retailers’ websites. Respondents are most likely to purchase airline tickets (30%) and home applications/electronics (23%) from these foreign websites. In contrast, the main barriers to cross-border shopper were consumers’ perceptions that they can find all the products they need locally (55%), buying locally is cheaper (46%) and buying locally is more convenient (45%).<br> <b></b></li> <li><b>Mobile Shopping: </b>In terms of mobile shopping trends, the survey indicates strong potential for growth in Qatar, as 6% of individuals surveyed made purchases through their mobile phones in recent months. Airline tickets (37%), apps (28%) and home appliance and electronics (12%) were the top three categories purchased by consumers in Qatar through their mobile phones. Among those who did not purchase through their mobile phones recently, an additional 11% of respondents are likely to do so in the coming months.</li> <li><b>Ethical Spending: </b>The MasterCard survey also explored the reasons and channels for “responsible” purchasing. It found that approximately 50% of individuals purchased items in the last 2-3 years because of one or more ethical reasons, like environmentally friendly items or if a percentage of the sale is donated to a good cause. Approximately 50% of individuals who purchased items because of ethical reasons did so online.<b></b></li> </ul> <p>The survey was conducted from 05 December 2011 to 06 January 2012 and reached 12,500 consumers from 25 markets<sup>[<a href="#1">1</a>]</sup> across APMEA.<i> The survey and its accompanying reports do not represent MasterCard financial performance.</i></p> <p><b><i>NOTE TO EDITORS: </i></b><i>More information and previously released MasterCard survey results can be found at <u><b><a href="http://www.masterintelligence.com">www.masterintelligence.com</a>.</b></u></i><br> </p> <p><a name="1"></a>[1] <i>The markets surveyed include Australia, China, Hong Kong, Japan, U.A.E., Korea, India, Singapore, Thailand, South Africa, Malaysia, New Zealand, Taiwan, Philippines, Indonesia, Qatar, Vietnam, KSA, Egypt, Morocco, Oman, Kuwait, Lebanon, Nigeria and Kenya</i><i>.</i></p> <p></p> <p></p> <p></p> Index on Online Shopping<p>The MasterCard Index on Online Shopping targeted 500 respondents, aged 18-64 years old, per market. All respondents were part of the banked population, access the internet at least once a week and are representative in terms of age and gender of the online population in that market.</p> <p>The survey was conducted online between 5 December 2011 and 6 January 2012 in 25 countries, including: Australia, China, Hong Kong, Japan, U.A.E., Korea, India, Singapore, Thailand, South Africa, Malaysia, New Zealand, Taiwan, Philippines, Indonesia, Qatar, Vietnam, KSA, Egypt, Morocco, Oman, Kuwait, Lebanon, Nigeria and Kenya.<br> </p> <p>Please note that there is no 2010 data available for Vietnam, KSA, Egypt, Morocco, Oman, Kuwait, Lebanon, Nigeria and Kenya, as they were not part of the 2010 study. Please also note that there is no 2009 data available for Indonesia and Qatar, as they were not part of the 2009 study.</p> <p>The 2011 report included new sections - Shopping Through the Smart Phone; Cross-border Shopping and Ethical Spending. </p> MasterCard and its Suite of Research Properties Asia/Pacific, Middle East & Africa <p>The MasterCard Worldwide Index suite in Asia/Pacific, Middle East and Africa includes the long-running MasterCard Worldwide Index of Consumer Confidence, as well as the&nbsp;MasterCard Worldwide Index of Women’s Advancement, Online Shopping,&nbsp;Index of Financial Literacy, and the&nbsp;<a href="http://newsroom.mastercard.com/digital-press-kits/mastercard-global-destination-cities-index-2013/" target="_blank"><b>Index of Global Destination Cities</b></a>. In addition to the Indices, MasterCard’s research properties also include a range of consumer surveys including Ethical Spending&nbsp;and a series on&nbsp;Consumer Purchasing Priorities&nbsp;(covering&nbsp;Travel,&nbsp;Dining &amp; Entertainment, Education,&nbsp;Money Management,&nbsp;Luxury&nbsp;and General Shopping).</p> <p>MasterCard also regularly releases Insights reports providing analysis of business dynamics, financial policies and regulatory activities in the Asia/Pacific, Middle East and Africa region. Over 80 Insights reports have been produced since 2004.</p> <p>MasterCard has also released a series of four books on Asian consumer insights, authored by&nbsp;<a href="http://newsroom.mastercard.com/people/dyuwa/" target="_blank"><b>Dr. Yuwa Hedrick-Wong</b></a>, Global Economic Advisor for MasterCard Worldwide and published by John Wiley &amp; Sons.</p> About MasterCard<p><a href="http://www.mastercard.com/index.html" target="_blank"><b>MasterCard</b></a>&nbsp;(NYSE: MA),&nbsp;<a href="http://www.mastercard.com/" target="_blank"><b>www.mastercard.com</b></a>,<b>&nbsp;</b>is a technology company in the global payments industry. We operate&nbsp;the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter <a href="https://twitter.com/#!/MasterCardNews" target="_blank"><b>@MasterCardNews</b></a><b>,&nbsp;</b>join the discussion on the&nbsp;<a href="http://newsroom.mastercard.com/blog/" target="_blank"><b>Cashless Conversations Blog</b></a>&nbsp;and&nbsp;<a href="http://newsroom.mastercard.com/subscribe/" target="_blank"><b>subscribe</b></a>&nbsp;for the latest <a href="http://newsroom.mastercard.com/" target="_blank"><b>news</b></a>.</p> MasterCard’s Online Shopping Survey is an annual survey which serves as a benchmark that measures consumers’ propensity to shop online. The survey was conducted online between 5 December 2011 and 6 January 2012 in 25 countries.http://www1.mastercard.com/content/intelligence/en/research/press-release/2012/mobile-shopping-on-the-rise-in-qatar2012-04-25T16:00:00.000Z2012-04-25T16:00:00.000ZHigh Levels of Satisfaction Among Online Shoppers in Oman Nadia Ejaz, Jandré Nieuwoudt24% of Consumers in Oman Have Made an Online Purchase in Recent Months: MasterCard Survey<p><b><i>Muscat, Oman, 26 April 2012:</i></b> There is significant potential for online shopping growth in Oman, according to the results of a recent <a href="http://newsroom.mastercard.com/asia-pacific/" target="_blank"><b>MasterCard</b></a> survey. Results of MasterCard’s survey on online shopping behavior revealed that 25% of consumers in Oman access the internet for online shopping, and that online shopping in Oman is led by consumers within the age group of 45-49 years.</p> <p>The survey found the greatest proportion of online spend (98%) is occurring on coupon/deal sites. Other leading categories are apps (78%), airlines (69%) and hotels (61%). It is worth noting that while coupon/deal sites lead in terms of the share of online spend versus offline spend, the results show that airlines lead in terms of absolute value of online purchases.</p> <p>On average, 35% of respondents who visit retailer websites when online shopping indicated that they visit luxury or high-end goods sites.</p> <p>Safdar Khan, market manager, Qatar, Oman and Kuwait, MasterCard Worldwide said: “It is very interesting to see that consumers aged 45 to 49 are leading the online shopping trend in Oman, indicating that consumers across the board are growing increasingly comfortable with technology and online shopping. We are also pleased to note that consumers are satisfied with their experiences of online shopping overall, reflecting positively on the merchant offerings in the online shopping segment.”</p> Attitude Towards Online Shopping<p>In terms of attitudes towards online shopping, 48% percent of consumers who shop online said that they prefer to have a hotline for enquiries when shopping online. Additionally, 47% of the respondents stated that it is easy to shop online, and 47% also indicated that they tend to visit the same sites once they have used them before. However, 37% of consumers in Oman still do not feel secure shopping online.</p> <p>Amongst the top factors impacting online shopping, respondents chose secure payment facility offered by site (88%), reputation of the website (84%), price/value of the items (82%), speed of transaction (80%) and convenient payment methods (80%).</p> <p>In addition, 80% of consumers plan in advance about products or services they will shop for before going online. Consumers’ research is mostly done through exploring merchant websites (66%), general internet browsing (65%), and talking to friends or family members (53%). </p> Other Key Findings: <ul> <li><b>Cross-border Shopping: </b>The survey also found that respondents spend 45% of their time on foreign retailers’ websites. Respondents are most likely to purchase airline tickets (29%) and hotel bookings (22%) from these foreign websites. In contrast, the main barriers to cross-border shopping were consumers’ perceptions that products are available locally (47%), their concern about the safety of their personal information (38%) and their worries about hidden charges (31%).</li> <li><b>Mobile Shopping: </b>In terms of mobile shopping trends, the survey indicates strong potential for growth in Oman, as only 3% of individuals surveyed made purchases through their mobile phones in recent months. Cinemas (33%), music downloads (25%) and apps (25%) were the top three categories purchased by consumers in Oman through their mobile phones.&nbsp;Among those who did not purchase through their mobile phone recently, an additional 3% of respondents are likely to do so in the coming months.<br> </li> <li><b>Ethical Spending: </b>The MasterCard survey also explored the reasons and channels for “responsible” purchasing. It found that approximately 50% of individuals purchased items in the last 2-3 years because of one or more ethical reasons, like environmentally friendly items or if a percentage of the sale is donated to a good cause.<b><br> </b></li> </ul> <p>The survey was conducted from 05 December 2011 to 06 January 2012 and reached 12,500 consumers from 25 markets<sup>[<a href="#1">1</a>]</sup> across APMEA.<i> The survey and its accompanying reports do not represent MasterCard financial performance.</i></p> <p><b><i>NOTE TO EDITORS: </i></b><i>More information and previously released MasterCard survey results can be found at <u><b><a href="http://www.masterintelligence.com">www.masterintelligence.com</a>.</b></u></i><br> </p> <p></p> <p></p> <p><a name="1"></a>[1] <i>The markets surveyed include Australia, China, Hong Kong, Japan, U.A.E., Korea, India, Singapore, Thailand, South Africa, Malaysia, New Zealand, Taiwan, Philippines, Indonesia, Qatar, Vietnam, KSA, Egypt, Morocco, Oman, Kuwait, Lebanon, Nigeria and Kenya</i><i>.</i></p> <p></p> <p></p> Index on Online Shopping<p>The MasterCard Index on Online Shopping targeted 500 respondents, aged 18-64 years old, per market. All respondents were part of the banked population, access the internet at least once a week and are representative in terms of age and gender of the online population in that market.</p> <p>The survey was conducted online between 5 December 2011 and 6 January 2012 in 25 countries, including: Australia, China, Hong Kong, Japan, U.A.E., Korea, India, Singapore, Thailand, South Africa, Malaysia, New Zealand, Taiwan, Philippines, Indonesia, Qatar, Vietnam, KSA, Egypt, Morocco, Oman, Kuwait, Lebanon, Nigeria and Kenya.<br> </p> <p>Please note that there is no 2010 data available for Vietnam, KSA, Egypt, Morocco, Oman, Kuwait, Lebanon, Nigeria and Kenya, as they were not part of the 2010 study. Please also note that there is no 2009 data available for Indonesia and Qatar, as they were not part of the 2009 study.</p> <p>The 2011 report included new sections - Shopping Through the Smart Phone; Cross-border Shopping and Ethical Spending. </p> MasterCard and its Suite of Research Properties Asia/Pacific, Middle East & Africa <p>The MasterCard Worldwide Index suite in Asia/Pacific, Middle East and Africa includes the long-running MasterCard Worldwide Index of Consumer Confidence, as well as the&nbsp;MasterCard Worldwide Index of Women’s Advancement, Online Shopping,&nbsp;Index of Financial Literacy, and the&nbsp;<a target="_blank" href="http://newsroom.mastercard.com/digital-press-kits/mastercard-global-destination-cities-index-2012-2/"><b>Index of Global Destination Cities</b></a>. In addition to the Indices, MasterCard’s research properties also include a range of consumer surveys including Ethical Spending&nbsp;and a series on&nbsp;Consumer Purchasing Priorities&nbsp;(covering&nbsp;Travel,&nbsp;Dining &amp; Entertainment, Education,&nbsp;Money Management,&nbsp;Luxury&nbsp;and General Shopping).</p> <p>MasterCard also regularly releases Insights reports providing analysis of business dynamics, financial policies and regulatory activities in the Asia/Pacific, Middle East and Africa region. Over 80 Insights reports have been produced since 2004.</p> <p>MasterCard has also released a series of four books on Asian consumer insights, authored by&nbsp;<a target="_blank" href="http://newsroom.mastercard.com/people/dyuwa/"><b>Dr. Yuwa Hedrick-Wong</b></a>, Global Economic Advisor for MasterCard Worldwide and published by John Wiley &amp; Sons.</p> About MasterCard<p><a href="http://www.mastercard.com/index.html" target="_blank"><b>MasterCard</b></a>&nbsp;(NYSE: MA),&nbsp;<a href="http://www.mastercard.com/" target="_blank"><b>www.mastercard.com</b></a>,<b>&nbsp;</b>is a technology company in the global payments industry. We operate&nbsp;the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter <a href="https://twitter.com/#!/MasterCardNews" target="_blank"><b>@MasterCardNews</b></a><b>,&nbsp;</b>join the discussion on the&nbsp;<a href="http://newsroom.mastercard.com/blog/" target="_blank"><b>Cashless Conversations Blog</b></a>&nbsp;and&nbsp;<a href="http://newsroom.mastercard.com/subscribe/" target="_blank"><b>subscribe</b></a>&nbsp;for the latest <a href="http://newsroom.mastercard.com/" target="_blank"><b>news</b></a>.</p> MasterCard’s Online Shopping Survey is an annual survey which serves as a benchmark that measures consumers’ propensity to shop online.The survey was conducted from 3 September to 1 October 2010 and reached 8,500 consumers from 15 markets across APMEA.http://www1.mastercard.com/content/intelligence/en/research/press-release/2012/high-levels-of-satisfaction-among-online-shoppers-in-oman2012-04-25T16:00:00.000Z2012-04-25T16:00:00.000ZMasterCard Survey Reveals Thai Men Spearhead The Trend of Online Shopping from Foreign Websites Krittiya Nontanakorn, Nirachcha RuenroengShopping from Foreign vs. Local Websites<table width="425" cellspacing="0" cellpadding="0" border="1"> <tbody><tr><th class="table-description" rowspan="2"><b>% Foreign Websites<br> (versus Local Websites)</b></th> <th class="table-description" colspan="2"><b>Total</b></th> <th class="table-description" colspan="2"><b>Male</b></th> <th class="table-description" colspan="2"><b>Female</b></th> </tr><tr><td><b>2012</b></td> <td><b>2011</b></td> <td><b>2012</b></td> <td><b>2011</b></td> <td><b>2012</b></td> <td><b>2011</b></td> </tr><tr><td>Share of Online Purchase Occasions</td> <td>31.5%</td> <td>20.0%</td> <td>35.0%</td> <td>24.0%</td> <td>27.9%</td> <td>17.0%</td> </tr><tr><td>Share of Online Spends</td> <td>29.9%</td> <td>20.0%</td> <td>32.3%</td> <td>23.0%</td> <td>27.5%</td> <td>18.0%</td> </tr></tbody></table> <p>However, what surprises us the most is the fact that the popular trend of cross-border shopping from foreign sites is being spearheaded by male shoppers in Thailand. Men are more likely than women to shop from foreign websites, with 35.0% of online shopping occasions going overseas. This average of 35.0% has significantly grown from 24.0% in the previous survey (+11.0%), as well as the share of online spends of 32.3% from 23.0% (+9.3%) for male shoppers’ behavior. As for female, we also witnessed the rise of online purchase occasions of 27.9% in 2012 (compared to 17.0% in 2011, resulting in +10.9%) and the online spends of 27.5% (compared to 18.0%, resulting in +9.5%).</p> <p>The most common purchases from overseas websites for people in Thailand were apps (19.9%), hotel accommodations (18.1%), and toys and gifts (15.7%).</p> <p>“Technology facilitates people’s lifestyles in various ways: we can now shop anytime and anywhere we want through various online channels. Additionally, we are no longer limited to just local shops as we can now purchase goods and services from foreign websites in a user-friendly approach that is accompanied by a safe and secure way to make an online payment. Besides that, I am glad to see that both male and female shoppers are enjoying the overall experience of online shopping, as well as cross-border shopping from overseas sites. Innovation definitely makes this world smaller and brings people closer in a good way,” said Gregg Hirano, vice president and country manager for Thailand, MasterCard Worldwide.</p> <p>This survey serves as a benchmark that measures consumers’ propensity to shop online, which was conducted across 25 markets<sup>[<a href="#1">1</a>]</sup> in Asia Pacific, Middle East and Africa between November 2012 and January 2013. Five hundred respondents per country across 14 countries in Asia Pacific between the ages of 18 and 64 years old were surveyed through both online and offline channels. Among the total respondents, 503 were Thais who are banked population, access the internet at least once a week, and are representatives in terms of age and gender of the online population in the market. <i>The survey and its accompanying reports do not represent MasterCard’s financial performance.</i></p> <p><a name="1"></a>[1] <i>Australia, China, Hong Kong, Japan, South Korea, India, Singapore, Thailand, Vietnam, Malaysia, New Zealand, Taiwan, Philippines, Indonesia, Qatar, U.A.E., South Africa, Saudi Arabia, Egypt, Morocco, Oman, Kuwait, Lebanon, Nigeria, and Kenya.</i></p> Highlights of Thai respondents include the following<ul> <li>74.0% of Thai respondents have made at least one online purchase in the last 3 months.</li> <li>eBay (12.3%) is the most often indicated site for purchases in the last 3 months, followed closely by We Love Shopping (11.7%) and Tarad (8.3%)</li> <li>90.6% of recent online shoppers claim to have experienced browsing a website leading to making an online purchase most of the time or almost every time.</li> <li>69.8% indicated that lower prices are most likely to trigger impulsive online shopping. 56.9% said that unique products available online only is another factor that have triggered impulsive purchases.</li> <li>92.9% of the online audience in Thailand report being able to access the internet from their mobile phones. 51.0% of those with internet access via mobile phone had made an online purchase with their phone in the last 3 months.</li> <li>Key items purchased by those using their mobile phones for online shopping are phone/mobile gadget apps (37.9%), tickets for cinema/movie theatres (23.4%), and music download (23.4%).</li> <li>Among those with mobile phone internet access, 55.0% have done price comparison between online and offline channels.</li> <li>Facebook (74.2%) remains the most visited site in Thailand, followed by YouTube (40.4%) and local Google Search (38.6%).</li> </ul> Media contacts<p><b>124 Communications Consulting Co., Ltd Tel 0 2718 1886</b></p> <p>Krittiya Nontanakorn,<br> <a href="mailto:krittiya@124comm.com">krittiya@124comm.com</a>,<br> ext 226</p> <p>Nirachcha Ruenroeng,<br> <a href="mailto:nirachcha@124comm.com">nirachcha@124comm.com</a>,<br> ext 150 | Mobile number: 081 347 8597</p> About MasterCard <p><a href="http://www.mastercard.com/index.html" target="_blank"><b>MasterCard</b></a> (NYSE: MA), <a href="http://www.mastercard.com/" target="_blank"><b>www.mastercard.com</b></a>,<b> </b>is a technology company in the global payments industry. We operate&nbsp;the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter <a href="https://twitter.com/#!/MasterCardNews" target="_blank"><b>@MasterCardNews</b></a><b>, </b>join the discussion on the <a href="http://newsroom.mastercard.com/blog/" target="_blank"><b>Cashless Conversations Blog</b></a> and <a href="http://newsroom.mastercard.com/subscribe/" target="_blank"><b>subscribe</b></a> for the latest <a href="http://newsroom.mastercard.com/" target="_blank"><b>news</b></a>.</p> MasterCard’s Online Shopping Survey is an annual survey which serves as a benchmark that measures consumers’ propensity to shop online.http://www1.mastercard.com/content/intelligence/en/research/press-release/2013/mastercard-survey-reveals-thai-men-spearhead-the-trend-of-online2013-03-03T16:00:00.000Z2013-03-03T16:00:00.000ZMasterCard Survey: Two Thirds of Hong Kong Respondents Shop Online; Local Online Shopping Satisfaction On The Rise Gloria Lai, Matthew LiuMobile Shopping<p>The MasterCard survey shows that Hong Kong has strong potential for mobile shopping considering the high penetration of internet-enabled phones and the momentum generated by mobile-online shoppers. Of the 95.3% Hong Kong respondents who have access to the internet on their mobile phones, 4 out of 10 have made a purchase online via phone, which increased from 24.6% in 2011 to 40.9% in 2012.</p> <p>As with the feedback for online shopping, convenience (54.7%) was the major reason for mobile shopping. On the other hand, habit was a key barrier restricting local people from mobile shopping, with 64.7% of non-online-mobile-shoppers saying they preferred online shopping on their PCs and 30.5% preferring shopping on a tablet.</p> <p>As for the most frequently bought items through mobile shopping, cinema tickets top the list, followed by clothing/ other fashion-related items and apps.</p> <p>Kevin Goldmintz, Head of Hong Kong and Macau, MasterCard Worldwide, said, “Online shopping has become a key online activity among local consumers, which suggests that companies such as small and medium enterprises (SMEs) for example, should look at the online space for growing their business and expanding their customer base. With our secure, convenient and innovative payment methods, MasterCard is committed to developing a vibrant e-commerce environment for MasterCard cardholders and merchants.”</p> <p>China leads the Asia/Pacific region overall as the market with the most propensity to conduct online shopping, with 92.8% accessing the internet for online shopping and with close to 100% having shopped online at least once in the previous three months. In Taiwan, respondents are less inclined to shop online (56.1%), which represented a drop from 64.2% in 2011.</p> <p>Despite the high mobile internet access rate in China (95.4%), only 54.1% China respondents have shopped online using their mobile phones. The mobile internet penetration in Taiwan is 80.8%, with 28.2% respondents having made a purchase through their mobile phone.</p> <p>The survey, which serves as a benchmark that measures consumers’ propensity to shop online, was conducted across 25 markets between November and December 2012. The report for the Asia/Pacific<a href="#_ftn1" name="_ftnref1"></a>[1] region included interviews with 7,011 respondents from 14 markets who were asked questions about their online shopping habits. The report for Hong Kong is based on 500 respondents who access the internet at least once a week.&nbsp; The data was weighted to the online population in each of those markets. Similar surveys were also carried out in Taiwan and China. <i>The survey and its accompanying reports do not represent MasterCard’s financial performance.</i><br> </p> <p></p> <p></p> <p><a href="#_ftnref1" name="_ftn1"></a>[1] <i>Thailand, China, Japan, Korea, Australia, Malaysia. New Zealand, Taiwan, Vietnam, Hong Kong, Indonesia, Singapore, India. Philippines.</i></p> <p></p> <p></p> MasterCard and its Suite of Research Properties<p>The MasterCard Worldwide Index suite in Asia/Pacific, Middle East and Africa includes the long-running MasterCard Worldwide Index of Consumer Confidence, as well as the&nbsp;MasterCard Worldwide Index of Women’s Advancement, Online Shopping,&nbsp;Index of Financial Literacy, and the&nbsp;<a href="http://newsroom.mastercard.com/digital-press-kits/mastercard-global-destination-cities-index-2013/" target="_blank"><b>Index of Global Destination Cities</b></a>. In addition to the Indices, MasterCard’s research properties also include a range of consumer surveys including Ethical Spending&nbsp;and a series on&nbsp;Consumer Purchasing Priorities&nbsp;(covering&nbsp;Travel,&nbsp;Dining &amp; Entertainment, Education,&nbsp;Money Management,&nbsp;Luxury&nbsp;and General Shopping).</p> <p>MasterCard also regularly releases Insights reports providing analysis of business dynamics, financial policies and regulatory activities in the Asia/Pacific, Middle East and Africa region. Over 80 Insights reports have been produced since 2004.</p> <p>MasterCard has also released a series of four books on Asian consumer insights, authored by&nbsp;<a href="http://newsroom.mastercard.com/people/dyuwa/" target="_blank"><b>Dr. Yuwa Hedrick-Wong</b></a>, Global Economic Advisor for MasterCard Worldwide and published by John Wiley &amp; Sons.</p> About MasterCard <p><b><a href="http://www.mastercard.com/index.html" target="_blank">MasterCard</a></b> (NYSE: MA), <b><a href="http://www.mastercard.com/" target="_blank">www.mastercard.com</a></b>,<b> </b>is a technology company in the global payments industry. We operate&nbsp;the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter <b><a href="https://twitter.com/#!/MasterCardNews" target="_blank">@MasterCardNews</a></b><b>, </b>join the discussion on the <b><a href="http://newsroom.mastercard.com/blog/" target="_blank">Cashless Conversations Blog</a></b> and <b><a href="http://newsroom.mastercard.com/subscribe/" target="_blank">subscribe</a></b> for the latest <b><a href="http://newsroom.mastercard.com/" target="_blank">news</a></b>.</p> Contacts<p>Gloria Lai<br> (852) 2533 9983,<br> <a href="mailto:glai@webershandwick.com">glai@webershandwick.com</a></p> <p>Matthew Liu<br> (852) 2533 9927,<br> <a href="mailto:mliu@webershandwick.com">mliu@webershandwick.com</a></p> MasterCard’s Online Shopping Survey is an annual survey which serves as a benchmark that measures consumers’ propensity to shop online.http://www1.mastercard.com/content/intelligence/en/research/press-release/2013/mastercard-survey--two-thirds-of-hong-kong-respondents-shop-onli2013-04-09T16:00:00.000Z2013-04-09T16:00:00.000ZSmartphone Shopping Trend Sweeps Asia/Pacific Region: MasterCard Online Shopping Survey Georgette Tan, Robert O’BrienMobile shopping<p>MasterCard’s survey revealed a notable increase in smartphone shopping. Indonesians top the region with more than half of respondents (54.5%) using their smartphones to shop in the last three months. China follows closely with 54.1% and Thailand with 51%.</p> <p>About 40% of online shoppers in Hong Kong, South Korea, and Singapore – which also have high internet-enabled mobile users – made a purchase with their phone in the past three months. The least likely to shop online via their mobile phones, though, are respondents from New Zealand (18.2%), Australia (18.7%), and the Philippines (21.4%).</p> <p>One in five of Asia/Pacific’s shoppers purchased a fashion item using their mobile phone in the past three months. Australians (32.4%), Koreans (28.8%), and Singaporeans (28.5%) have bought something ‘fashionable’ online through their smartphones.</p> <p>“The MasterCard survey reflects the changing behaviors of shoppers in the region, with more consumers opting to purchase goods online and increasingly using their smartphones to do it. With the exception of a few markets, online shoppers are becoming more confident about using their phones to shop and I’d expect that trend to continue as more sophisticated technologies come onto the market and more products are offered online,” said Porush Singh, senior vice president, Core Products, Global Products &amp; Solutions, Asia/Pacific, Middle East and Africa, MasterCard.</p> <u>Key Shopping trends</u><p><b>Mobile banking</b></p> <p>Across all 14 Asia/Pacific markets, mobile banking apps had the highest awareness-familiarity levels at 45%, followed by in-social-networking-app shopping (34%), in-game-app shopping (33%) and SMS/MMS-based payments (31%). Mobile NFC had the lowest awareness-familiarity levels with only 25% of the respondents being aware or familiar with the technology; peer-to-peer mobile payments (26%) also registered low awareness or familiarity amongst the respondents.</p> <p>For Mobile NFC Payments, 70.3% of the respondents who are aware or slightly familiar with the technology will likely try and adopt it in the first 12 months of its introduction. About the same have expressed interest in digital wallets (71.5%) and SMS/MMS-based payments (72.5%). Even social-networking-based shopping apps are poised to be welcomed and tried by 70.7% of the respondents across Asia/Pacific. </p> Security concerns<p>When it comes to buying from foreign websites, more than 1 in 3 respondents across Asia/Pacific felt buying locally was safer as they were afraid of scams and perceived a possible risk of information being compromised.</p> <p>Among those who did not make an online purchase in the 3 months preceding the survey, more than one-third cited being unsure about the safety/security of making transactions online as their key barrier.</p> <p>When asked about possible improvements to online shopping, security-related improvements, namely a greater assurance that transactions are secure as well as enhancements to payment security to improve users’ confidence ranked high among respondents.</p> Categories that Interest Respondents<p>Topping the list of categories that interest them are coupons/deal sites, which interested close to 40% of the respondents across the 14 markets surveyed. These types of sites are particularly strong in China (70%), Hong Kong (54%), Vietnam (51%), South Korea (50%), and Singapore (47%).</p> <p>Most (36%) consumers in Asia/Pacific are also interested in music downloads, of which Thais (45%), Filipinos (44%), and Indians (45%) are quite attuned with. Music downloads, however, are least likely to appeal to Japanese (21%), Taiwanese (22.7%), and Australian (27.5%) consumers.</p> <p>Fashion-related items are also of interest to most of the respondents across Asia/Pacific with 35% indicating interest in this category. These items, however, elicit stronger interest among Chinese (54%), Thais (43%), South Koreans (43%), New Zealanders (40%), and Australians (40%). It is least likely to be of interest to Indonesians (18%), Indians (24%), and Malaysians (26%).</p> <p style="text-align: center;"><a href="/content/dam/intelligence/content-assets/SmartphoneShoppingTrendInAP.jpg" target="_blank"><img width="292" height="215" src="/content/dam/intelligence/content-assets/SmartphoneShoppingTrendInAP.jpg"></a></p> MasterCard and its Suite of Research Properties<p>The MasterCard Worldwide Index suite in Asia/Pacific, Middle East and Africa includes the long-running MasterCard Worldwide Index of Consumer Confidence, as well as the&nbsp;MasterCard Worldwide Index of Women’s Advancement, Online Shopping,&nbsp;Index of Financial Literacy, and the&nbsp;<a href="http://newsroom.mastercard.com/digital-press-kits/mastercard-global-destination-cities-index-2013/" target="_blank"><b>Index of Global Destination Cities</b></a>. In addition to the Indices, MasterCard’s research properties also include a range of consumer surveys including Ethical Spending&nbsp;and a series on&nbsp;Consumer Purchasing Priorities&nbsp;(covering&nbsp;Travel,&nbsp;Dining &amp; Entertainment, Education,&nbsp;Money Management,&nbsp;Luxury&nbsp;and General Shopping).</p> <p>MasterCard also regularly releases Insights reports providing analysis of business dynamics, financial policies and regulatory activities in the Asia/Pacific, Middle East and Africa region. Over 80 Insights reports have been produced since 2004.</p> <p>MasterCard has also released a series of four books on Asian consumer insights, authored by&nbsp;<a href="http://newsroom.mastercard.com/people/dyuwa/" target="_blank"><b>Dr. Yuwa Hedrick-Wong</b></a>, Global Economic Advisor for MasterCard Worldwide and published by John Wiley &amp; Sons.</p> About MasterCard<p><a href="http://www.mastercard.com/index.html"><b>MasterCard</b></a> (NYSE: MA), <a href="http://www.mastercard.com/"><b>www.mastercard.com</b></a>,<b> </b>is a technology company in the global payments industry. We operate&nbsp;the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter <a href="https://twitter.com/#%21/MasterCardNews" target="_blank"><b>@MasterCardNews</b></a><b>, </b>join the discussion on the <a href="http://newsroom.mastercard.com/blog/" target="_blank"><b>Cashless Conversations Blog</b></a> and <a href="http://newsroom.mastercard.com/subscribe/" target="_blank"><b>subscribe</b></a> for the latest <a href="http://newsroom.mastercard.com/" target="_blank"><b>news</b></a>.</p> Contacts<p>Georgette Tan,<br> MasterCard Worldwide,<br> <a href="mailto:georgette_tan@mastercard.com">georgette_tan@mastercard.com</a>,<br> +65 6390 5971</p> <p>Robert O’Brien,<br> Weber Shandwick,<br> <a href="mailto:robrien@webershandwick.com">robrien@webershandwick.com</a>,<br> +65 6825 8064</p> MasterCard’s Online Shopping Survey is an annual survey which serves as a benchmark that measures consumers’ propensity to shop online.http://www1.mastercard.com/content/intelligence/en/research/press-release/2013/smartphone-shopping-trend-sweeps-asia-pacific-region--mastercard2013-03-19T16:00:00.000Z2013-03-19T16:00:00.000ZSmartphone adoption driving mobile shopping habits Amy O’Rourke, Julian Light About the research <p>The MasterCard Online Shopping Survey, which serves as a benchmark that measures consumers’ propensity to shop online, was conducted across 25 markets between November and December 2012. The report for the Asia/ Pacific[i] region included interviews with 7,011 respondents from 14 markets who were asked questions about their online shopping habits. In New Zealand, the survey was conducted online amongst 500 New Zealanders, aged 18-64 years.</p> <p>The survey and its accompanying reports do not represent MasterCard’s financial performance</p> <p></p> <p></p> <p></p> <p></p> <p></p> <p></p> MasterCard and its Suite of Research Properties<p>The MasterCard Worldwide Index suite in Asia/Pacific, Middle East and Africa includes the long-running MasterCard Worldwide Index of Consumer Confidence, as well as the&nbsp;MasterCard Worldwide Index of Women’s Advancement, Online Shopping,&nbsp;Index of Financial Literacy, and the&nbsp;<a target="_blank" href="http://newsroom.mastercard.com/digital-press-kits/mastercard-global-destination-cities-index-2013/"><b>Index of Global Destination Cities</b></a>. In addition to the Indices, MasterCard’s research properties also include a range of consumer surveys including Ethical Spending&nbsp;and a series on&nbsp;Consumer Purchasing Priorities&nbsp;(covering&nbsp;Travel,&nbsp;Dining &amp; Entertainment, Education,&nbsp;Money Management,&nbsp;Luxury&nbsp;and General Shopping).</p> <p>MasterCard also regularly releases Insights reports providing analysis of business dynamics, financial policies and regulatory activities in the Asia/Pacific, Middle East and Africa region. Over 80 Insights reports have been produced since 2004.</p> <p>MasterCard has also released a series of four books on Asian consumer insights, authored by&nbsp;<a target="_blank" href="http://newsroom.mastercard.com/people/dyuwa/"><b>Dr. Yuwa Hedrick-Wong</b></a>, Global Economic Advisor for MasterCard Worldwide and published by John Wiley &amp; Sons.</p> ABOUT MASTERCARD<p><a href="http://www.mastercard.com/index.html" target="_blank"><b>MasterCard</b></a>&nbsp;(NYSE: MA),&nbsp;<a href="http://www.mastercard.com/" target="_blank"><b>www.mastercard.com</b></a>,<b>&nbsp;</b>is a technology company in the global payments industry. We operate&nbsp;the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter <a href="https://twitter.com/#!/MasterCardNews" target="_blank"><b>@MasterCardNews</b></a><b>,&nbsp;</b>join the discussion on the&nbsp;<a href="http://newsroom.mastercard.com/blog/" target="_blank"><b>Cashless Conversations Blog</b></a>&nbsp;and&nbsp;<a href="http://newsroom.mastercard.com/subscribe/" target="_blank"><b>subscribe</b></a>&nbsp;for the latest <a href="http://newsroom.mastercard.com/" target="_blank"><b>news</b></a>.</p> Media contact<p>Julian Light<br> Acumen Republic<br> 04 494 5146 or 021 243 8528<br> <br> Amy O’Rourke<br> Acumen Republic<br> 04 354 0584 or 027 2958 332<br> </p> MasterCard’s Online Shopping Survey is an annual survey which serves as a benchmark that measures consumers’ propensity to shop online.http://www1.mastercard.com/content/intelligence/en/research/press-release/2013/smartphone-adoption-driving-mobile-shopping-habits2013-04-09T16:00:00.000Z2013-04-09T16:00:00.000ZOnline Shopping Security in the Spotlight – MasterCard Survey Further afield in Africa: <ul> <li>Looking at all five markets surveyed, South Africa is second in terms of respondents who say they primarily use the Internet for online shopping, at 52%. Slightly higher, 53% of Moroccan respondents use the Internet primarily to shop, followed by 44% in Egypt, 7% in Nigeria and just 4% in Kenya.</li> <li>Of those surveyed, the average South African has three years online shopping experience, compared to a two-year average across the other African markets.</li> <li>This additional experience may explain why concern regarding the security of online transactions discourages fewer South African consumers from shopping online, 42%, compared to those in other African markets. Security concerns were the reason 69% of Nigerian consumers had not shopped online in the last three months, followed by 59% of those in Kenya, 47% Egypt and 43% in Morocco.</li> <li>Across Africa, the product categories receiving most online sales are travel, clothing and accessories, and electronics.</li> <li>At 56%, more consumers in Kenya and Nigeria have shopped online via their mobile phones, or intend to, than elsewhere on the continent. This is closely followed by 55% of Egyptian consumers. At 33%, South African consumers have the second lowest inclination to shop online using a mobile phone, followed by 25% of Moroccans.<br> </li> </ul> MasterCard and its Suite of Reserach Properties<p>The MasterCard Index suite in Asia/Pacific, Middle East and Africa includes the long-running <a href="/content/intelligence/en/search.tagstart.ConsumerConfidence.tagend.html">MasterCard Index of Consumer Confidence</a>, as well as the <a href="/content/intelligence/en/search.tagstart.Women.tagend.html">MasterCard Index of Women’s Advancement</a>, <a href="/content/intelligence/en/search.tagstart.Shopping.tagend.html">MasterCard Survey on Online Shopping</a>, MasterCard Index of Financial Literacy, and the <a href="http://newsroom.mastercard.com/digital-press-kits/mastercard-global-destination-cities-index-2013/" target="_blank">MasterCard Index of Global Destination Cities</a>. In addition to the Indices, MasterCard’s research properties also include a range of consumer surveys including <a href="/content/intelligence/en/search.tagstart.EthicalSpending.tagend.html">Ethical Spending</a> and a series on Consumer Purchasing Priorities (covering <a href="/content/intelligence/en/search.tagstart.Travel.tagend.html">Travel</a>, <a href="/content/intelligence/en/search.tagstart.Dining.tagend.html">Dining &amp; Entertainment</a>, <a href="/content/intelligence/en/search.tagstart.Education.tagend.html">Education</a>, <a href="/content/intelligence/en/search.tagstart.MoneyManagement.tagend.html">Money Management</a>, Luxury and General Shopping).</p> <p>MasterCard also regularly releases Insights reports providing analysis of business dynamics, financial policies and regulatory activities in the Asia/Pacific, Middle East and Africa region. Over 80 Insights reports have been produced since 2004. MasterCard has also released a series of four books on Asian consumer insights, authored by <a href="http://newsroom.mastercard.com/people/dyuwa/" target="_blank">Dr. Yuwa Hedrick-Wong</a>, Global Economic Advisor for MasterCard and published by John Wiley &amp; Sons.</p> About MasterCard<p><a href="http://www.mastercard.com/index.html" target="_blank"><b>MasterCard</b></a> (NYSE: MA), <a href="http://www.mastercard.com" target="_blank"><b>www.mastercard.com</b></a>, is a global payments and technology company. It operates the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter <a href="https://twitter.com/#!/MasterCardNews" target="_blank"><b>@MasterCardNews</b></a><b>, </b>join the discussion on the <a href="http://newsroom.mastercard.com/blog/" target="_blank"><b>Cashless Conversations Blog</b></a> and <a href="http://newsroom.mastercard.com/subscribe/" target="_blank"><b>subscribe</b></a> for the latest <a href="http://newsroom.mastercard.com/" target="_blank"><b>news</b></a>.</p> MasterCard’s Online Shopping Survey is an annual survey which serves as a benchmark that measures consumers’ propensity to shop online.http://www1.mastercard.com/content/intelligence/en/research/press-release/2014/online-shopping-security-in-the-spotlight2014-03-25T16:00:00.000Z2014-03-25T16:00:00.000ZSouth Africans Highly Satisfied with Online Shopping – MasterCard Survey Looking further afield at Africa: <ul> <li>South Africa takes the lead in terms of the number of respondents who say that they usually use the Internet for online shopping at 54% - twice the regional average. Thirty-six percent of Egyptians use the Internet for online shopping, 18% of Nigerians, 18.5% of Moroccans, and 8.5% of Kenyans.</li> <li>In almost all countries surveyed in Africa, social networks are yet to be a consideration when shopping online, indicating that online shopping is still a decision that is done individually and personally.</li> <li>The most popular online shopping sites across Africa are music download sites, with 43% of survey respondents having visited these sites during the survey period. Personal education and development sites are the next most popular across the region (31%) – a trend that is in line with the emerging global popularity of “massive open online courses” (MOOCs).</li> <li>There are strong indications that the African continent is prepared for mobile commerce – 17% of African respondents have bought something online via their mobile phones, compared to 10% in 2012. The highest increase was seen in Nigeria (up from 8% to 30%), followed by Egypt (up from 9% to 23%), and Morocco (up from 6% to 18%). However, mobile shopping declined in Kenya, from 17% in 2012 to 3% in 2013. It remained consistent at 12% in South Africa.</li> </ul> <p><a href="/content/dam/intelligence/content-assets/Mastercard_Online-Shopping-infographic.jpg" target="_blank"><img width="572" height="342" src="/content/dam/intelligence/content-assets/Mastercard_Online-Shopping-infographic.jpg"></a></p> MasterCard and its Suite of Research Properties<p>The MasterCard Index suite in Asia/Pacific, Middle East and Africa includes the long-running <a href="/content/intelligence/en/search.tagstart.ConsumerConfidence.tagend.html">MasterCard Index of Consumer Confidence</a>, as well as the <a href="/content/intelligence/en/search.tagstart.Women.tagend.html">MasterCard Index of Women’s Advancement</a>, <a href="/content/intelligence/en/search.tagstart.Shopping.tagend.html">MasterCard Survey on Online Shopping</a>, MasterCard Index of Financial Literacy, and the <a href="http://newsroom.mastercard.com/digital-press-kits/mastercard-global-destination-cities-index-2013/" target="_blank">MasterCard Index of Global Destination Cities</a>. In addition to the Indices, MasterCard’s research properties also include a range of consumer surveys including <a href="/content/intelligence/en/search.tagstart.EthicalSpending.tagend.html">Ethical Spending</a> and a series on Consumer Purchasing Priorities (covering <a href="/content/intelligence/en/search.tagstart.Travel.tagend.html">Travel</a>, <a href="/content/intelligence/en/search.tagstart.Dining.tagend.html">Dining &amp; Entertainment</a>, <a href="/content/intelligence/en/search.tagstart.Education.tagend.html">Education</a>, <a href="/content/intelligence/en/search.tagstart.MoneyManagement.tagend.html">Money Management</a>, Luxury and General Shopping).</p> <p>MasterCard also regularly releases Insights reports providing analysis of business dynamics, financial policies and regulatory activities in the Asia/Pacific, Middle East and Africa region. Over 80 Insights reports have been produced since 2004. MasterCard has also released a series of four books on Asian consumer insights, authored by <a href="http://newsroom.mastercard.com/people/dyuwa/" target="_blank">Dr. Yuwa Hedrick-Wong</a>, Global Economic Advisor for MasterCard and published by John Wiley &amp; Sons</p> About MasterCard<p><a href="http://www.mastercard.com/index.html" target="_blank"><b>MasterCard</b></a> (NYSE: MA), <a href="http://www.mastercard.com" target="_blank"><b>www.mastercard.com</b></a>, is a global payments and technology company. It operates the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter <a href="https://twitter.com/#!/MasterCardNews" target="_blank"><b>@MasterCardNews</b></a><b>, </b>join the discussion on the <a href="http://newsroom.mastercard.com/blog/" target="_blank"><b>Cashless Conversations Blog</b></a> and <a href="http://newsroom.mastercard.com/subscribe/" target="_blank"><b>subscribe</b></a> for the latest <a href="http://newsroom.mastercard.com/" target="_blank"><b>news</b></a>.</p> MasterCard’s Online Shopping Survey is an annual survey which serves as a benchmark that measures consumers’ propensity to shop onlinehttp://www1.mastercard.com/content/intelligence/en/research/press-release/2013/south-africans-highly-satisfied-with-online-shopping2013-06-26T16:00:00.000Z2013-06-26T16:00:00.000ZChinese Consumers are Most Avid Online and Smartphone Shoppers in Asia/Pacific: MasterCard Online Shopping Survey <p style="text-align: center;"><i>Tweet: Consumers from #China are most avid online and smartphone shoppers in #AsiaPacific: MasterCard #OnlineShopping Research <a href="http://bit.ly/1fo8ieS" target="_blank">http://bit.ly/1fo8ieS</a></i></p> <p><b><i>Singapore, 26 February 2014</i></b> – Even as online shopping continues to grow, more consumers are opting for the convenience of shopping on their smartphones with over half of Chinese and Thai shoppers making purchases via mobile devices, according to the latest <a href="http://newsroom.mastercard.com/asia-pacific/" target="_blank">MasterCard</a> Online Shopping Survey.<br> </p> <p>The survey, which serves as a benchmark that measures consumers’ propensity to shop online, was conducted across 25 markets between November and December 2013. The report for the Asia/ Pacific[<a href="#_ftn1">1</a>] region included interviews with 7010 respondents from 14 markets who were asked questions about their online shopping habits. <i>The survey and its accompanying reports do not represent MasterCard’s financial performance</i></p> <p>Two-thirds of Asia/Pacific consumers go online to shop, with nearly 100% of respondents from China indicating that they have made at least one online purchase in the past three months. South Korean and Australian consumers are also passionate about shopping on the net with 97% and 90% of respondents having made at least one purchase online, respectively.</p> <p>The results also show a spike in the number of Indian respondents who use the internet for shopping from 53.1% in 2012 to 80% in 2013. Consequently, the percentage of Indians who have shopped online in the last three months has also gone up from 70.9% in 2012 to 87.8% in 2013.</p> <p></p> <p><a href="#_ftnref1" name="_ftn1"></a>[1] <i>Thailand, China, Japan, Korea, Australia, Malaysia. New Zealand, Taiwan, Vietnam, Hong Kong, Indonesia, Singapore, India. Philippines.</i></p> Mobile Shopping<p>The ubiquity of internet-enabled mobile phones has many savvy shoppers in China (59.4%), Thailand (51.2%), Korea (47.6%), India (47.1%) and Indonesia (46.7%) shopping via their smartphones.</p> <p>In terms of growth rates, top markets for mobile shopping include Taiwan (up by 17% since 2012), India (up by 16.8%) and the Philippines (up by 11.4%) who are proving to be keen adopters. On the other hand, consumers from New Zealand (15.0%), Japan (22.9%) and Australia (24.8%) show the lowest intent to purchase using their smartphones.</p> <p>Across the 14 Asia/Pacific markets, convenience (46.8%), the ability to shop on the go (41.3%) and the growing availability of apps that make it easier to shop (40.8%) emerged as the most compelling reasons for driving smartphone shopping. Clothing and fashion accessories (26.0%) topped the list of items purchased through smartphones, followed by apps (22.4%) and music (18.8%).</p> <p>“For the first time, we see that clothing and fashion accessories have overtaken apps to become the top category of items purchased via smartphones. This indicates a strong and successful shift by merchants to enhance the mobile experience to consumers to make it more convenient,” said <a href="http://www.mastercardadvisors.com/experts/pierre-burret.html" target="_blank">Pierre Burret, Region Head, Asia/Pacific, MasterCard Advisors</a>.</p> <p>New mobile technologies are also gaining traction among consumers in the region, with mobile banking apps having the highest awareness-familiarity levels at 48.7%, followed by in-game-app shopping (35.7%) and&nbsp; in-social-networking-app shopping (34.9%).</p> <p>Security remains a key consideration for consumers across Asia/Pacific (85.3%) when shopping online, with respondents from Indonesia (92%), China (91.8%), Malaysia (91.2%), Singapore (89.8%) and Australia (89.3%) citing it as a top concern, followed by the monetary value of the item (84.8%), and the convenience of the payment method (84.6%). </p> <p>“The survey shows that there is a strong need to provide not only secure, but also convenient payments solutions to consumers in Asia/Pacific as they move to a more digital lifestyle. MasterCard is committed to providing consumers with convenient and safe payment options that enable a more seamless shopping experience,” Burret added.</p> MasterCard and its Suite of Research Properties<p>The MasterCard Index suite in Asia/Pacific, Middle East and Africa includes the long-running <a href="/content/intelligence/en/search.tagstart.ConsumerConfidence.tagend.html">MasterCard Index of Consumer Confidence</a>, as well as the <a href="/content/intelligence/en/search.tagstart.Women.tagend.html">MasterCard Index of Women’s Advancement</a>, <a href="/content/intelligence/en/search.tagstart.Shopping.tagend.html">MasterCard Survey on Online Shopping</a>, MasterCard Index of Financial Literacy, and the <a href="http://newsroom.mastercard.com/digital-press-kits/mastercard-global-destination-cities-index-2013/" target="_blank">MasterCard Index of Global Destination Cities</a>. In addition to the Indices, MasterCard’s research properties also include a range of consumer surveys including <a href="/content/intelligence/en/search.tagstart.EthicalSpending.tagend.html">Ethical Spending</a> and a series on Consumer Purchasing Priorities (covering <a href="/content/intelligence/en/search.tagstart.Travel.tagend.html">Travel</a>, <a href="/content/intelligence/en/search.tagstart.Dining.tagend.html">Dining &amp; Entertainment</a>, <a href="/content/intelligence/en/search.tagstart.Education.tagend.html">Education</a>, <a href="/content/intelligence/en/search.tagstart.MoneyManagement.tagend.html">Money Management</a>, Luxury and General Shopping).</p> <p>MasterCard also regularly releases Insights reports providing analysis of business dynamics, financial policies and regulatory activities in the Asia/Pacific, Middle East and Africa region. Over 80 Insights reports have been produced since 2004. MasterCard has also released a series of four books on Asian consumer insights, authored by <a href="http://newsroom.mastercard.com/people/dyuwa/" target="_blank">Dr. Yuwa Hedrick-Wong</a>, Global Economic Advisor for MasterCard and published by John Wiley &amp; Sons. </p> About MasterCard<p><u><b><a href="http://www.mastercard.com/index.html" target="_blank">MasterCard</a></b></u>&nbsp;(NYSE: MA),&nbsp;<b><u><a href="http://www.mastercard.com/" target="_blank">www.mastercard.com</a></u></b>,<b>&nbsp;</b>is a technology company in the global payments industry. We operate the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter&nbsp;<b><u><a href="https://twitter.com/#!/MasterCardNews" target="_blank">@MasterCardNews</a></u>,&nbsp;</b>join the discussion on the&nbsp;<b><u><a href="http://newsroom.mastercard.com/blog/" target="_blank">Cashless Pioneers Blog</a></u></b>&nbsp;and&nbsp;<b><u><a href="http://newsroom.mastercard.com/subscribe/" target="_blank">subscribe</a></u></b>&nbsp;for the latest news on the&nbsp;<a href="http://newsroom.mastercard.com/" target="_blank"><b>Engagement Bureau</b></a>.</p> Media contacts<p>Georgette Tan,<br> MasterCard,<br> +65 6390 5971,<br> <a href="mailto:georgette_tan@mastercard.com">georgette_tan@mastercard.com</a></p> <p>Samantha Yong,<br> Weber Shandwick,<br> +65 6825 8053,<br> <a href="mailto:samyong@webershandwick.com">samyong@webershandwick.com</a><i> </i></p> MasterCard's Online Shopping Survey is an annual survey which serves as a benchmark that measures consumers’ propensity to shop online.http://www1.mastercard.com/content/intelligence/en/research/press-release/2014/chinese-consumers-are-most-avid-online2014-02-25T16:00:00.000Z2014-02-25T16:00:00.000ZOnline and mobile shopping grows significantly in Lebanon: MasterCard survey Mobile shopping<p>The number of respondents using mobile phones to make purchases online has increased significantly in Lebanon. 40 per cent of the respondents said they made purchases via their phones during the three months prior to the study, up from six per cent in 2013. <br> </p> <p>The respondents pointed to two key enablers for using their handhelds to make purchases online - the availability of easy-to-use apps, as well as the convenience of being able to shop on the go. <br> </p> <p>The leading categories of products that were purchased through mobile phones included clothing and accessories, phone apps and computer software.<br> </p> <p><b>Note to editors:</b> More information and previously released MasterCard survey results can be found at <a href="http://www.masterintelligence.com/">www.masterintelligence.com</a>. The survey and its accompanying reports do not represent MasterCard financial performance.</p> <p></p> About MasterCard<p><a href="http://mastercard/" target="_blank">MasterCard</a> (NSYE: MA), <a href="http://www.mastercard.com/" target="_blank">www.mastercard.com</a> is a technology company in the global payments industry. We operate the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. <br> <b></b></p> <p>MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter: <a href="https://twitter.com/MasterCardMEA" target="_blank">@MasterCardMEA</a> and <a href="https://twitter.com/MasterCardNews" target="_blank">@MasterCardNews</a>, join the discussion on the <a href="http://newsroom.mastercard.com/mea/blog" target="_blank">Cashless Pioneers Blog</a> and <a href="http://newsroom.mastercard.com/mea/" target="_blank">subscribe</a> for the latest news on the <a href="http://newsroom.mastercard.com/mea/" target="_blank">MEA Engagement Bureau</a>.&nbsp;<b></b></p> <p></p> MasterCard released the results of its Online Shopping Behaviour study that reveals that 59 per cent of the survey’s respondents in Lebanon accessed the internet for online shopping in 2014, representing an increase of 45 per cent compared to the previous year.http://www1.mastercard.com/content/intelligence/en/research/press-release/2015/online-and-mobile-shopping-grows-in-lebanon2015-04-20T16:00:00.000Z2015-04-20T16:00:00.000ZMobile shopping witnesses rapid growth in Morocco: MasterCard survey Mobile shopping<p>Mobile shopping represents an important trend in consumer shopping behaviour in Morocco, having witnessed significant growth compared to previous years. In 2014, 66 per cent of respondents shopped via mobile in the three months prior to the study compared to only nine per cent in 2013.</p> <p>Top reasons for choosing to shop using a mobile include easy-to-use apps, and the fact that friends also engage in online shopping. Frequently purchased items covered a range of price points and included personal and beauty care products, home appliances, electronic products, e-books, music and phone apps.<br> </p> <p><b>Note to editors:</b> More information and previously released MasterCard survey results can be found at <a href="http://www.masterintelligence.com/">www.masterintelligence.com</a>. The survey and its accompanying reports do not represent MasterCard financial performance.<br> </p> <p></p> About MasterCard<p><a href="http://mastercard/" target="_blank">MasterCard</a> (NSYE: MA), <a href="http://www.mastercard.com/" target="_blank">www.mastercard.com</a> is a technology company in the global payments industry. We operate the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories.<br> <b></b></p> <p>MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter: <a href="https://twitter.com/MasterCardMEA" target="_blank">@MasterCardMEA</a> and <a href="https://twitter.com/MasterCardNews" target="_blank">@MasterCardNews</a>, join the discussion on the <a href="http://newsroom.mastercard.com/mea/blog" target="_blank">Cashless Pioneers Blog</a> and <a href="http://newsroom.mastercard.com/mea/" target="_blank">subscribe</a> for the latest news on the <a href="http://newsroom.mastercard.com/mea/" target="_blank">MEA Engagement Bureau</a>.&nbsp;<b></b></p> <p></p> MasterCard released the results of its Online Shopping Behaviour study indicating that 75 per cent of respondents in Morocco made an online purchase in the three months prior to the study, of which 90 per cent said that they were satisfied with their online shopping experience.http://www1.mastercard.com/content/intelligence/en/research/press-release/2015/mobile-shopping-rapid-growth-in-morocco2015-04-20T16:00:00.000Z2015-04-20T16:00:00.000ZSaudi Arabia shows promise for online shopping growth: MasterCard survey Mobile shopping<p>The use of mobile devices to make online purchases saw a gradual increase with nearly one in three respondents indicating they made a purchase on their mobile during the three months prior to the study. The main driving factors include convenience, apps that make it easy to shop online, and the ability to shop while on the move. According to Mouchawar, 30 to 40 per cent of sales on Souq.com are made through mobile devices, demonstrating a huge opportunity for growth in this category.<br> </p> <p>The major categories of products that were purchased online via mobile phone included airline tickets, phone apps, toys, gifts, clothing, accessories, home appliances and electronic products. <br> </p> <p><b>Note to editors:</b> More information and previously released MasterCard survey results can be found at <a href="http://www.masterintelligence.com/">www.masterintelligence.com</a>. The survey and its accompanying reports do not represent MasterCard financial performance.</p> <p></p> About MasterCard<p><a href="http://mastercard/" target="_blank">MasterCard</a> (NSYE: MA), <a href="http://www.mastercard.com/" target="_blank">www.mastercard.com</a> is a technology company in the global payments industry. We operate the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. <br> <b></b></p> <p>MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter: <a href="https://twitter.com/MasterCardMEA" target="_blank">@MasterCardMEA</a> and <a href="https://twitter.com/MasterCardNews" target="_blank">@MasterCardNews</a>, join the discussion on the <a href="http://newsroom.mastercard.com/mea/blog" target="_blank">Cashless Pioneers Blog</a> and <a href="http://newsroom.mastercard.com/mea/" target="_blank">subscribe</a> for the latest news on the <a href="http://newsroom.mastercard.com/mea/" target="_blank">MEA Engagement Bureau</a>.&nbsp;<b></b></p> <p></p> MasterCard released the results of its Online Shopping Behaviour study that indicates that nearly half of the respondents had made an online purchase during the three months prior to the study, of which 78 per cent were satisfied with their online shopping experience.http://www1.mastercard.com/content/intelligence/en/research/press-release/2015/saudi-arabia-online-shopping-growth2015-04-20T16:00:00.000Z2015-04-20T16:00:00.000ZKuwait consumers top the list of online shoppers in the Middle East: MasterCard survey Mobile shopping<p>In line with the upward trend seen across all markets in the Middle East, the number of mobile shopping users in Kuwait has increased drastically.&nbsp; In 2014, over 80 per cent of respondents made a purchase during the three months prior to the survey.&nbsp; Consumers were found to have purchased a wide variety of products via their mobile phones, suggesting that this method of online shopping meets the needs of many different types of consumers. Popular purchases ranged from magazines and newspapers to personal and beauty care products, as well as personal education and professional development products. According to Mouchawar, 40 to 50 per cent of sales on Souq.com are made through mobile devices, demonstrating a huge opportunity for growth in this category.<br> </p> <p><b>Note to editors:</b> More information and previously released MasterCard survey results can be found at <a href="http://www.masterintelligence.com/" target="_blank">www.masterintelligence.com</a>. The survey and its accompanying reports do not represent MasterCard financial performance.</p> <p></p> About MasterCard<p><a href="http://mastercard/" target="_blank">MasterCard</a> (NSYE: MA), <a href="http://www.mastercard.com/" target="_blank">www.mastercard.com</a> is a technology company in the global payments industry. We operate the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. <br> <b></b></p> <p>MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter: <a href="https://twitter.com/MasterCardMEA" target="_blank">@MasterCardMEA</a> and <a href="https://twitter.com/MasterCardNews" target="_blank">@MasterCardNews</a>, join the discussion on the <a href="http://newsroom.mastercard.com/mea/blog" target="_blank">Cashless Pioneers Blog</a> and <a href="http://newsroom.mastercard.com/mea/" target="_blank">subscribe</a> for the latest news on the <a href="http://newsroom.mastercard.com/mea/" target="_blank">MEA Engagement Bureau</a>.&nbsp;</p> <p></p> MasterCard released the results of its Online Shopping Behaviour study, revealing that Kuwait is the leading country in the Middle East in terms of the percentage of consumers who have shopped online during the three months prior to the study. In addition, the survey indicates that just under 90 per cent of respondents in Kuwait were satisfied with their online shopping experience.http://www1.mastercard.com/content/intelligence/en/research/press-release/2015/kuwait-consumers-top-online-shoppers2015-04-20T16:00:00.000Z2015-04-20T16:00:00.000ZMobile shopping on the rise in Qatar: MasterCard Survey Mobile shopping<p>Three in ten respondents made online purchases through their mobile phones during the three months prior to the study – an increase of 15 per cent compared to 2013. An additional one in six respondents who had not purchased online yet said that they intended to do so in the next six months. <br> </p> <p>The reasons given for shopping online via mobile phones included convenience, apps that make online shopping easy and the ability to shop while on the go. <br> </p> <p>Respondents purchased clothing and accessories primarily, followed by home appliances and electronic products and phone apps. Other frequently purchased items included hotel accommodation, airline tickets, computer software and personal or beauty care brands.<br> </p> <p><b>Other notable results include:</b></p> <ul> <li><b></b>Men are more likely to make an online purchase than women in Qatar. Men also have a higher average number of purchase occasions.</li> <li>Amazon is the most commonly visited website for online shopping, followed by eBay.</li> </ul> <p><b>Note to editors:</b> More information and previously released MasterCard survey results can be found at <a href="http://www.masterintelligence.com/">www.masterintelligence.com</a>. The survey and its accompanying reports do not represent MasterCard financial performance.</p> <p></p> About MasterCard<p><a href="http://mastercard/" target="_blank">MasterCard</a> (NSYE: MA), <a href="http://www.mastercard.com/" target="_blank">www.mastercard.com</a> is a technology company in the global payments industry. We operate the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories.<br> <b></b></p> <p>MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter: <a href="https://twitter.com/MasterCardMEA" target="_blank">@MasterCardMEA</a> and <a href="https://twitter.com/MasterCardNews" target="_blank">@MasterCardNews</a>, join the discussion on the <a href="http://newsroom.mastercard.com/mea/blog" target="_blank">Cashless Pioneers Blog</a> and <a href="http://newsroom.mastercard.com/mea/" target="_blank">subscribe</a> for the latest news on the <a href="http://newsroom.mastercard.com/mea/" target="_blank">MEA Engagement Bureau</a>.&nbsp;<b></b></p> <p></p> MasterCard released the results of its Online Shopping Behaviour study that indicates that 55 per cent of respondents in Qatar made an online purchase during the three months prior to the study, of which 90 per cent were satisfied with their online shopping experience.http://www1.mastercard.com/content/intelligence/en/research/press-release/2015/mobile-shopping-on-the-rise-in-qatar2015-04-20T16:00:00.000Z2015-04-20T16:00:00.000ZOnline shopping witnesses continued steady growth in Oman: MasterCard survey About MasterCard<p><a href="http://mastercard/" target="_blank">MasterCard</a> (NSYE: MA), <a href="http://www.mastercard.com/" target="_blank">www.mastercard.com</a> is a technology company in the global payments industry. We operate the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories.<br> <b></b></p> <p>MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter: <a href="https://twitter.com/MasterCardMEA" target="_blank">@MasterCardMEA</a> and <a href="https://twitter.com/MasterCardNews" target="_blank">@MasterCardNews</a>, join the discussion on the <a href="http://newsroom.mastercard.com/mea/blog" target="_blank">Cashless Pioneers Blog</a> and <a href="http://newsroom.mastercard.com/mea/" target="_blank">subscribe</a> for the latest news on the <a href="http://newsroom.mastercard.com/mea/" target="_blank">MEA Engagement Bureau</a>.&nbsp;<b></b></p> <p></p> MasterCard released the results of its Online Shopping Behaviour study that indicates a steady increase in online shopping in Oman since 2012, with over a quarter accessing the internet to shop online in 2014. More than one in three respondents made a purchase online during the three months prior to the study being conducted, and 76 per cent of respondents were satisfied with their online shopping experience. http://www1.mastercard.com/content/intelligence/en/research/press-release/2015/online-shopping-witnesses-growth-in-oman2015-04-20T16:00:00.000Z2015-04-20T16:00:00.000ZOnline shopping continues to gain popularity in the UAE: MasterCard Study Mobile shopping<p>Results of the survey also highlighted an affinity for making purchases through smart handheld devices. Of the respondents polled, nearly one-third made online purchases through their mobile phones, which is higher than what was observed in the UAE for results collected in 2012 and 2013. According to Mouchawar, 40 to 50 per cent of sales on Souq.com are made through mobile devices, demonstrating a huge opportunity for growth in this category.<br> </p> <p>Respondents pointed to convenience and the wide availability of apps as key reasons for relying on their mobile phones, with fewer people mentioning a preference to shop in brick and mortar stores compared to the results of the 2014 study (results collected in 2013).<br> </p> <p>Airline tickets and phone apps were found to be the two main categories of products purchased online via mobile phones, followed by clothing, accessories, hotel accommodations and cinema tickets.</p> <p><b>Note to editors: </b>More information and previously released MasterCard survey results can be found at <a href="http://www.masterintelligence.com/">www.masterintelligence.com</a>. The survey and its accompanying reports do not represent MasterCard financial performance.</p> <p></p> About MasterCard<p><a href="http://mastercard/" target="_blank">MasterCard</a> (NSYE: MA), <a href="http://www.mastercard.com/" target="_blank">www.mastercard.com</a> is a technology company in the global payments industry. We operate the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories.<br> <b></b></p> <p>MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter: <a href="https://twitter.com/MasterCardMEA" target="_blank">@MasterCardMEA</a> and <a href="https://twitter.com/MasterCardNews" target="_blank">@MasterCardNews</a>, join the discussion on the <a href="http://newsroom.mastercard.com/mea/blog" target="_blank">Cashless Pioneers Blog</a> and <a href="http://newsroom.mastercard.com/mea/" target="_blank">subscribe</a> for the latest news on the <a href="http://newsroom.mastercard.com/mea/" target="_blank">MEA Engagement Bureau</a>.&nbsp;</p> <p></p> MasterCard has released the results of its Online Shopping Behaviour study that indicates online shopping has increased gradually over the last two years, with local websites, such as Souq.com, emerging as a popular choice by shoppers.http://www1.mastercard.com/content/intelligence/en/research/press-release/2015/online-shopping-popularity-in-the-uae2015-04-20T16:00:00.000Z2015-04-20T16:00:00.000ZMobile Commerce Growing Fast in Asia Pacific with Half of Smartphone Users now Shopping on their Device Detailed findings<ul> <li>Overall, consumers from <b>China</b> (70.1%), <b>India</b> (62.9%) and <b>Taiwan</b> (62.6%) are the most likely to shop using their smartphones.</li> <li>In terms of the biggest growth in mobile shopping, <b>Taiwan</b> and <b>India</b> lead the region with the number of people shopping on smartphones more than doubling over two years – Taiwan went from 28.2% in 2012 to 62.6% in 2014 while India went from 30.3% in 2012 to 62.9% in 2014. <b>Malaysia </b>also recorded significant growth – up from 25.4% in 2012 to 45.6% in 2014.</li> <li>Nearly half of the respondents across Asia Pacific (49.5%) cited <b>convenience as the most compelling reason</b> for shopping on their smartphone. Other motivating factors include the ability to shop on the go (43.9%) and the growing availability of apps that make it easy to shop online (39.5%).</li> <li>The most popular mobile shopping purchases amongst Asia Pacific shoppers include <b>clothing and accessories </b>(27.9%), followed by <b>apps</b> (21.2%) and <b>daily deal coupons</b> (19.2%). More than one-third of Chinese (37.4%) and Korean (36.0%) consumers shop for clothing and accessories on their smartphone. Meanwhile, apps top the list of items Thai (33.8%) and Vietnamese (31.8%) shoppers purchased using smartphones.</li> <li>Asia Pacific consumers are also adopting new mobile technologies, with 27.9% of respondents saying that they use <b>mobile banking apps</b>. Group buying apps (40.3%) and digital wallets (28.5%) are the most popular amongst Chinese consumers.</li> </ul> <p><b><a target="_blank" href="http://newsroom.mastercard.com/asia-pacific/people/rajdhamodharan">Raj Dhamodharan</a>, Group Head, Emerging Payments, Asia Pacific, MasterCard commented</b>,<b> </b>“Increased Smartphone ownership is having a massive impact on the way people in Asia Pacific shop and spend. But as payment methods become increasingly diverse and information is stored on more and more devices it is crucial that people feel their data is safe and secure. MasterCard works tirelessly to provide that peace of mind, leading the way in innovation and security in the areas of EMV, end-to-end encryption, tokenization and authentication, to name a few. Our digital payment solution, MasterPass, is the best way to pay on the smartphone as it provides consumers a safe and simple way to speed up the checkout process. Meanwhile brands and online shopping portals need to ensure easy and simple ways to browse and pay, as convenience remains paramount to consumers whether they are shopping on their phones or in-store.”</p> MasterCard and its Suite of Research Properties<p>The MasterCard Index suite in Asia Pacific includes the long-running <a href="http://www.masterintelligence.com/content/intelligence/en/search.tagstart.ConsumerConfidence.tagend.html">MasterCard Index of Consumer Confidence</a>, as well as the <a href="http://www.masterintelligence.com/content/intelligence/en/search.tagstart.Women.tagend.html">MasterCard Index of Women’s Advancement</a>, <a href="http://www.masterintelligence.com/content/intelligence/en/search.tagstart.Shopping.tagend.html">MasterCard Survey on Online Shopping</a>, <a href="http://www.masterintelligence.com/content/intelligence/en/search.tagstart.MoneyManagement.tagend.html">MasterCard Index of Financial Literacy</a>, and the <a href="http://newsroom.mastercard.com/asia-pacific/digital-press-kits/mastercard-global-destination-cities-index-2014/" target="_blank">MasterCard Index of Global Destination Cities</a>. In addition to the indices, MasterCard’s research properties also include a range of consumer surveys including <a href="http://www.masterintelligence.com/content/intelligence/en/search.tagstart.EthicalSpending.tagend.html">Ethical Spending</a> and a series on Consumer Purchasing Priorities (covering <a href="http://www.masterintelligence.com/content/intelligence/en/search.tagstart.Travel.tagend.html">Travel</a>, <a href="http://www.masterintelligence.com/content/intelligence/en/search.tagstart.Dining.tagend.html">Dining &amp; Entertainment</a>, <a href="http://www.masterintelligence.com/content/intelligence/en/search.tagstart.Education.tagend.html">Education</a>, <a href="http://www.masterintelligence.com/content/intelligence/en/search.tagstart.MoneyManagement.tagend.html">Money Management</a>, Luxury and General Shopping).</p> <p>MasterCard also regularly releases Insights reports providing analysis of business dynamics, financial policies and regulatory activities in the Asia/Pacific, Middle East and Africa region. Over 80 Insights reports have been produced since 2004. MasterCard has also released a series of four books on Asian consumer insights, authored by <a href="http://newsroom.mastercard.com/people/dyuwa/" target="_blank">Dr. Yuwa Hedrick-Wong</a>, Global Economic Advisor for MasterCard and published by John Wiley &amp; Sons.</p> About MasterCard<p>MasterCard&nbsp;(NYSE: MA),&nbsp;<b><a href="http://www.mastercard.com/index.html" target="_blank">www.mastercard.com</a></b>, is a technology company in the global payments industry. We operate the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter&nbsp;<b><a href="https://twitter.com/mastercardap" target="_blank">@MasterCardAP</a></b>&nbsp;and&nbsp;<b><a href="https://twitter.com/MasterCardNews" target="_blank">@MasterCardNews,</a></b>&nbsp;join the discussion on the&nbsp;<b><a href="http://newsroom.mastercard.com/asia-pacific/blog/" target="_blank">Beyond the Transaction Blog</a></b>&nbsp;and&nbsp;<b><a href="http://newsroom.mastercard.com/asia-pacific/subscribe" target="_blank">subscribe</a></b>&nbsp;for the latest news on the&nbsp;<b><a href="http://newsroom.mastercard.com/asia-pacific/" target="_blank">Engagement Bureau</a></b>.</p> Media Contacts<p>Georgette Tan<br> MasterCard<br> <a href="mailto:georgette_tan@mastercard.com">georgette_tan@mastercard.com</a><br> +65 6390 5971</p> <p>Samantha Yong<br> Weber Shandwick <a href="mailto:samyong@webershandwick.com"><br> samyong@webershandwick.com</a><br> <span class="skype_c2c_print_container notranslate">+65 6825 8053</span></p> Appendix: Data<p style="text-align: center;"><b><i>% of respondents who have made a purchase using a smartphone</i></b></p> <table height="402" width="245" cellspacing="0" cellpadding="1" border="1"> <tbody><tr><th class="table-description">&nbsp;</th> <th class="table-description"><b>2014</b></th> <th class="table-description"><b>2013</b></th> <th class="table-description"><b>2012</b></th> </tr><tr><th class="table-description">Asia Pacific</th> <td>45.6</td> <td>38.6</td> <td>35.4</td> </tr><tr><th class="table-description">Korea</th> <td>53.8</td> <td>47.6</td> <td>40.2</td> </tr><tr><th class="table-description">China</th> <td>70.1</td> <td>59.4</td> <td>54.1</td> </tr><tr><th class="table-description">Thailand</th> <td>58.8</td> <td>51.2</td> <td>51.0</td> </tr><tr><th class="table-description">Hong Kong</th> <td>38.2</td> <td>40.0</td> <td>40.9</td> </tr><tr><th class="table-description">Taiwan</th> <td>62.6</td> <td>45.2</td> <td>28.2</td> </tr><tr><th class="table-description">Singapore</th> <td>36.7</td> <td>31.4</td> <td>39.8</td> </tr><tr><th class="table-description">Vietnam</th> <td>45.2</td> <td>34.9</td> <td>33.7</td> </tr><tr><th class="table-description">Indonesia</th> <td>54.9</td> <td>46.7</td> <td>54.5</td> </tr><tr><th class="table-description">India</th> <td>62.9</td> <td>47.1</td> <td>30.3</td> </tr><tr><th class="table-description">Malaysia</th> <td>45.6</td> <td>31.5</td> <td>25.4</td> </tr><tr><th class="table-description">Philippines</th> <td>34.0</td> <td>32.8</td> <td>21.4</td> </tr><tr><th class="table-description">Japan</th> <td>25.8</td> <td>22.9</td> <td>25.8</td> </tr><tr><th class="table-description">New Zealand</th> <td>20.7</td> <td>15.0</td> <td>18.2</td> </tr><tr><th class="table-description">Australia</th> <td>19.6</td> <td>24.8</td> <td>18.7</td> </tr></tbody></table> <p><a name="1"></a><i>[1] Thailand, China, Japan, Korea, Australia, Malaysia. New Zealand, Taiwan, Vietnam, Hong Kong, Indonesia, Singapore, India, Philippines.</i><br> </p> MasterCard’s Mobile Shopping Survey finds that Asia Pacific consumers are embracing the convenience of mobile shopping with nearly half of consumers having made a purchase using their smartphone in the three months preceding the survey.http://www1.mastercard.com/content/intelligence/en/research/press-release/2015/mobile-commerce-growing-fast-in-asia-pacific2015-06-16T16:00:00.000Z2015-06-16T16:00:00.000ZOnline shopping gains momentum in Egypt: MasterCard survey About MasterCard<p><a href="http://mastercard/" target="_blank">MasterCard</a> (NSYE: MA), <a href="http://www.mastercard.com/" target="_blank">www.mastercard.com</a> is a technology company in the global payments industry. We operate the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories.<br> <b></b></p> <p>MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter: <a href="https://twitter.com/MasterCardMEA" target="_blank">@MasterCardMEA</a> and <a href="https://twitter.com/MasterCardNews" target="_blank">@MasterCardNews</a>, join the discussion on the <a href="http://newsroom.mastercard.com/mea/blog" target="_blank">Cashless Pioneers Blog</a> and <a href="http://newsroom.mastercard.com/mea/" target="_blank">subscribe</a> for the latest news on the <a href="http://newsroom.mastercard.com/mea/" target="_blank">MEA Engagement Bureau</a>.&nbsp;<b></b></p> <p></p> MasterCard released the results of its Online Shopping Behaviour study that indicates that 52 per cent of the respondents in Egypt made an online purchase during the three months prior to the study, of which 80 per cent said they were satisfied with their online shopping experience.http://www1.mastercard.com/content/intelligence/en/research/press-release/2015/online-shopping-egypt2015-04-20T16:00:00.000Z2015-04-20T16:00:00.000ZYes to M-Commerce for One-Third of Smartphone Users in Singapore: MasterCard Mobile Shopping Survey Georgette TanDetailed findings for Asia Pacific:<ul> <li>Overall, consumers from <b>China</b> (70.1%), <b>India</b> (62.9%) and <b>Taiwan</b> (62.6%) are the most likely to shop using their smartphones.</li> <li>In terms of the biggest growth in mobile shopping, <b>Taiwan</b> and <b>India</b> lead the region with the number of people shopping on smartphones more than doubling over two years – Taiwan went from 28.2% in 2012 to 62.6% in 2014 while India went from 30.3% in 2012 to 62.9% in 2014. <b>Malaysia </b>also recorded significant growth – up from 25.4% in 2012 to 45.6% in 2014.</li> <li>Nearly half of the respondents across Asia Pacific (49.5%) cited <b>convenience as the most compelling reason</b> for shopping on their smartphone. Other motivating factors include the ability to shop on the go (43.9%) and the growing availability of apps that make it easy to shop online (39.5%).</li> <li>The most popular mobile shopping purchases amongst Asia Pacific shoppers include <b>clothing and accessories </b>(27.9%), followed by <b>apps</b> (21.2%) and <b>daily deal coupons</b> (19.2%). More than one-third of Chinese (37.4%) and Korean (36.0%) consumers shop for clothing and accessories on their smartphone. Meanwhile, apps top the list of items Thai (33.8%) and Vietnamese (31.8%) shoppers purchased using smartphones.</li> <li>Asia Pacific consumers are also adopting new mobile technologies, with 27.9% of respondents saying that they use <b>mobile banking apps</b>. Group buying apps (40.3%) and digital wallets (28.5%) are the most popular amongst Chinese consumers.</li> </ul> MasterCard and its Suite of Research Properties<p>The MasterCard Index suite in Asia Pacific includes the long-running <a href="http://www.masterintelligence.com/content/intelligence/en/search.tagstart.ConsumerConfidence.tagend.html">MasterCard Index of Consumer Confidence</a>, as well as the <a href="http://www.masterintelligence.com/content/intelligence/en/search.tagstart.Women.tagend.html">MasterCard Index of Women’s Advancement</a>, <a href="http://www.masterintelligence.com/content/intelligence/en/search.tagstart.Shopping.tagend.html">MasterCard Survey on Online Shopping</a>, <a href="http://www.masterintelligence.com/content/intelligence/en/search.tagstart.MoneyManagement.tagend.html">MasterCard Index of Financial Literacy</a>, and the <a href="http://newsroom.mastercard.com/asia-pacific/digital-press-kits/mastercard-global-destination-cities-index-2014/" target="_blank">MasterCard Index of Global Destination Cities</a>. In addition to the indices, MasterCard’s research properties also include a range of consumer surveys including <a href="http://www.masterintelligence.com/content/intelligence/en/search.tagstart.EthicalSpending.tagend.html">Ethical Spending</a> and a series on Consumer Purchasing Priorities (covering <a href="http://www.masterintelligence.com/content/intelligence/en/search.tagstart.Travel.tagend.html">Travel</a>, <a href="http://www.masterintelligence.com/content/intelligence/en/search.tagstart.Dining.tagend.html">Dining &amp; Entertainment</a>, <a href="http://www.masterintelligence.com/content/intelligence/en/search.tagstart.Education.tagend.html">Education</a>, <a href="http://www.masterintelligence.com/content/intelligence/en/search.tagstart.MoneyManagement.tagend.html">Money Management</a>, Luxury and General Shopping).</p> <p>MasterCard also regularly releases Insights reports providing analysis of business dynamics, financial policies and regulatory activities in the Asia/Pacific, Middle East and Africa region. Over 80 Insights reports have been produced since 2004. MasterCard has also released a series of four books on Asian consumer insights, authored by <a href="http://newsroom.mastercard.com/people/dyuwa/" target="_blank">Dr. Yuwa Hedrick-Wong</a>, Global Economic Advisor for MasterCard and published by John Wiley &amp; Sons.&nbsp;<b></b></p> <p></p> About MasterCard<p>MasterCard (NYSE: MA), <b><a href="http://www.mastercard.com/index.html" target="_blank">www.mastercard.com</a></b>, is a technology company in the global payments industry. We operate the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter <b><a href="https://twitter.com/mastercardap" target="_blank">@MasterCardAP</a></b> and <b><a href="https://twitter.com/MasterCardNews" target="_blank">@MasterCardNews</a></b>, join the discussion on the <b><a href="http://newsroom.mastercard.com/asia-pacific/blog/" target="_blank">Beyond the Transaction Blog</a></b> and <b><a href="http://newsroom.mastercard.com/asia-pacific/subscribe" target="_blank">subscribe</a></b> for the latest news on the <b><a href="http://newsroom.mastercard.com/asia-pacific/" target="_blank">Engagement Bureau</a></b>.</p> Contacts<p><i>Lynette Lioe,<br> Weber Shandwick, <br> <a href="mailto:llioe@webershandwick.com">llioe@webershandwick.com</a>, <br> +65 6825 8006</i></p> Appendix: Data <p style="text-align: center;"><b>% of respondents who have made a purchase using a smartphone:&nbsp;<br> </b><b>MasterCard Mobile Shopping Survey</b></p> <table> <tbody><tr><th class="table-description"><br type="_moz"> </th> <th class="table-description"><b>2014</b></th> <th class="table-description"><b>2013</b></th> <th class="table-description"><b>2012</b></th> </tr><tr><td>Asia Pacific</td> <td>45.6</td> <td>38.6</td> <td>35.4</td> </tr><tr><td>Korea</td> <td>53.8</td> <td>47.6</td> <td>40.2</td> </tr><tr><td>China</td> <td>70.1</td> <td>59.4</td> <td>54.1</td> </tr><tr><td>Thailand</td> <td>58.8</td> <td>51.2</td> <td>51.0</td> </tr><tr><td>Hong Kong</td> <td>38.2</td> <td>40.0</td> <td>40.9</td> </tr><tr><td>Taiwan</td> <td>62.6</td> <td>45.2</td> <td>28.2</td> </tr><tr><td>Singapore</td> <td>36.7</td> <td>31.4</td> <td>39.8</td> </tr><tr><td>Vietnam</td> <td>45.2</td> <td>34.9</td> <td>33.7</td> </tr><tr><td>Indonesia</td> <td>54.9</td> <td>46.7</td> <td>54.5</td> </tr><tr><td>India</td> <td>62.9</td> <td>47.1</td> <td>30.3</td> </tr><tr><td>Malaysia</td> <td>45.6</td> <td>31.5</td> <td>25.4</td> </tr><tr><td>Philippines</td> <td>34.0</td> <td>32.8</td> <td>21.4</td> </tr><tr><td>Japan</td> <td>25.8</td> <td>22.9</td> <td>25.8</td> </tr><tr><td>New Zealand</td> <td>20.7</td> <td>15.0</td> <td>18.2</td> </tr><tr><td>Australia</td> <td>19.6</td> <td>24.8</td> <td>18.7</td> </tr></tbody></table> <p><i><b><a name="1"></a>[1]</b></i><i> Thailand, China, Japan, Korea, Australia, Malaysia. New Zealand, Taiwan, Vietnam, Hong Kong, Indonesia, Singapore, India. Philippines.</i></p> MasterCard’s Mobile Shopping Survey found that a third of respondents in Singapore with mobile internet access made a mobile shopping purchase in 2014 (36.7%), an increase compared to 2013 (31.4%).http://www1.mastercard.com/content/intelligence/en/research/press-release/2015/yes-to-m-commerce2015-07-29T16:00:00.000Z2015-07-29T16:00:00.000ZDigital wallets surge in popularity in APAC Detailed findings:<ul> <li>Overall,&nbsp;<b>close to half of respondents (48.5 percent) across the region have made a purchase using their smartphone in the past three months</b>, led by those in&nbsp;<b>India</b>&nbsp;(76.4 percent),&nbsp;<b>China</b>&nbsp;(76.1 percent),<b>South Korea</b>&nbsp;(62.0 percent) and&nbsp;<b>Thailand</b>&nbsp;(61.1 percent).</li> <li><b>India also tops the region in growth rates</b>, with the number of people shopping on smartphones rising by 29.3 percent from two years ago, followed by&nbsp;<b>Singapore</b>&nbsp;(17.1 percent) and&nbsp;<b>Vietnam</b>&nbsp;(16.8 percent).</li> <li><b>Australians</b>&nbsp;(23.7 percent) and&nbsp;<b>New Zealanders</b>&nbsp;(16.2 percent) are the least likely to shop online via their mobile phones.</li> <li>More than half of the respondents across Asia Pacific (53.9 percent) cited&nbsp;<b>convenience as the key driver</b>for shopping on their smartphone. Other motivating factors include the&nbsp;<b>ability to shop on the go</b>&nbsp;(42.9 percent) and the&nbsp;<b>growing availability of apps that make it easy to shop online</b>&nbsp;(41.4 percent).</li> <li><b>Clothing and accessories</b><b>&nbsp;</b>(35 percent),&nbsp;<b>personal care and beauty products</b>&nbsp;(20.9 percent) and&nbsp;<b>movie tickets</b>&nbsp;(20.4 percent) are the top mobile shopping purchases amongst Asia Pacific consumers. Close to half of consumers in China (46.4 percent), India (42.5 percent) and Korea (42.1 percent) shop for clothing and accessories on their smartphone.</li> </ul> <p></p> About MasterCard<p>MasterCard&nbsp;(NYSE: MA),&nbsp;<b><a href="http://www.mastercard.com/index.html" target="_blank">www.mastercard.com</a></b>, is a technology company in the global payments industry. We operate the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter&nbsp;<b><a href="https://twitter.com/mastercardap" target="_blank">@MasterCardAP</a>&nbsp;</b>and&nbsp;<a href="https://twitter.com/MasterCardNews" target="_blank"><b>@MasterCardNews</b>,</a>&nbsp;join the discussion on the<b>&nbsp;<a href="http://newsroom.mastercard.com/asia-pacific/blog/" target="_blank">Beyond the Transaction Blog</a></b>&nbsp;and&nbsp;<b><a href="http://newsroom.mastercard.com/asia-pacific/subscribe" target="_blank">subscribe</a></b>&nbsp;for the latest news on the&nbsp;<b><a href="http://newsroom.mastercard.com/asia-pacific/" target="_blank">Engagement Bureau</a></b>.</p> Media Contacts<p><i>Georgette Tan,<br> </i><i>MasterCard,&nbsp;<br> </i><b><i><a href="mailto:georgette_tan@mastercard.com">georgette_tan@mastercard.com</a></i></b><i>, <br> +65 6390 5971</i></p> <p><i>Georgina Mallory, <br> Weber Shandwick,</i><i>&nbsp;<br> </i><b><i><a href="mailto:gmallory@webershandwick.com">gmallory@webershandwick.com</a></i></b><i>, <br> +65 6825 8026</i></p> <p><i>Samantha Yong, <br> Weber Shandwick,&nbsp;<br> </i><b><i><a href="mailto:samyong@webershandwick.com">samyong@webershandwick.com</a></i></b><i>, <br> +65 6825 8053</i></p> Appendix: Data<p><i><b>% of respondents who have made a purchase using a smartphone</b></i></p> <table> <tbody><tr><th class="table-description"></th> <th class="table-description"><b>2015</b></th> <th class="table-description"><b>2014</b></th> <th class="table-description"><b>2013</b></th> </tr><tr><td>Asia Pacific</td> <td>48.5</td> <td>45.6</td> <td>38.6</td> </tr><tr><td>Australia</td> <td>23.7</td> <td>19.6</td> <td>24.8</td> </tr><tr><td>China</td> <td>76.1</td> <td>70.1</td> <td>59.4</td> </tr><tr><td>Hong Kong</td> <td>42.9</td> <td>38.2</td> <td>40.0</td> </tr><tr><td>India</td> <td>76.4</td> <td>62.9</td> <td>47.1</td> </tr><tr><td>Indonesia</td> <td>55.5</td> <td>54.9</td> <td>46.7</td> </tr><tr><td>Japan</td> <td>31.3</td> <td>25.8</td> <td>22.9</td> </tr><tr><td>Korea</td> <td>62.0</td> <td>53.8</td> <td>47.6</td> </tr><tr><td>Malaysia</td> <td>45.5</td> <td>45.6</td> <td>31.5</td> </tr><tr><td>New Zealand</td> <td>16.2</td> <td>20.7</td> <td>15.0</td> </tr><tr><td>Philippines</td> <td>40.9</td> <td>34.0</td> <td>32.8</td> </tr><tr><td>Singapore</td> <td>48.5</td> <td>36.7</td> <td>31.4</td> </tr><tr><td>Taiwan</td> <td>46.6</td> <td>62.6</td> <td>45.2</td> </tr><tr><td>Thailand</td> <td>61.1</td> <td>58.8</td> <td>51.2</td> </tr><tr><td>Vietnam</td> <td>51.7</td> <td>45.2</td> <td>34.9</td> </tr></tbody></table> <p><i><b>% of respondents who currently use digital wallets</b></i></p> <table> <tbody><tr><th class="table-description"></th> <th class="table-description"><b>2015</b></th> <th class="table-description"><b>2014</b></th> <th class="table-description"><b>2013</b></th> </tr><tr><td>Asia Pacific</td> <td>19.5</td> <td>11.2</td> <td>9.7</td> </tr><tr><td>Australia</td> <td>13.6</td> <td>4.6</td> <td>2.4</td> </tr><tr><td>China</td> <td>45.0</td> <td>28.5</td> <td>32.0</td> </tr><tr><td>Hong Kong</td> <td>11.2</td> <td>7.0</td> <td>7.2</td> </tr><tr><td>India</td> <td>36.7</td> <td>24.4</td> <td>13.6</td> </tr><tr><td>Indonesia</td> <td>11.1</td> <td>15.6</td> <td>9.8</td> </tr><tr><td>Japan</td> <td>7.7</td> <td>2.3</td> <td>2.8</td> </tr><tr><td>Korea</td> <td>13.4</td> <td>9.8</td> <td>11.8</td> </tr><tr><td>Malaysia</td> <td>11.0</td> <td>12.2</td> <td>6.2</td> </tr><tr><td>New Zealand</td> <td>9.5</td> <td>1.6</td> <td>1.6</td> </tr><tr><td>Philippines</td> <td>17.0</td> <td>10.3</td> <td>10.8</td> </tr><tr><td>Singapore</td> <td>23.3</td> <td>5.7</td> <td>4.4</td> </tr><tr><td>Taiwan</td> <td>13.0</td> <td>13.8</td> <td>9.8</td> </tr><tr><td>Thailand</td> <td>7.6</td> <td>6.8</td> <td>11.4</td> </tr><tr><td>Vietnam</td> <td>15.9</td> <td>14.0</td> <td>11.8</td> </tr></tbody></table> <p><a href="http://newsroom.mastercard.com/asia-pacific/press-releases/digital-wallets-surge-in-popularity-in-apac/#_ftnref1"></a><a name="1"></a><i>[1]&nbsp;Thailand, China, Japan, Korea, Australia, Malaysia. New Zealand, Taiwan, Vietnam, Hong Kong, Indonesia, Singapore, India. Philippines.</i></p> Ahead of the 2016 Mobile World Congress in Barcelona, MasterCard’s latest Mobile Shopping Survey reveals that consumers in Asia Pacific are embracing new mobile technologies with one in five (19.5 percent) using digital wallets, a two-fold increase from two years ago (9.7 percent). Emerging markets are leading the way with smartphone users in China (45.0 percent), India (36.7 percent) and Singapore (23.3 percent) the region’s biggest adopters of digital wallets. The results are based on interviews that took place between October and December 2015 with 8,500 people aged 18-64 across 14 markets in Asia Pacific. While mobile banking apps (31.8 percent) are still the most widely used among other new mobile technologies such as in-app shopping and mobile NFC payments, digital wallets have seen the fastest uptake over the last two years.http://www1.mastercard.com/content/intelligence/en/research/press-release/2016/digital-wallets-surge-popularity2016-02-17T16:00:00.000Z2016-02-17T16:00:00.000Z